Customer Ratings & Reviews

My Beat BuyTotal gives great comfort whether online or in store. The peace of mind it offers is invaluable.

It's great knowing where you can go to solve all your techical issues. Great staff.

Love this service had problems with a printer they got it going in no time. So friendly and helpful.

I love the piece of mind this brings me. Unlimited geek squad assistance, and the piece of mind knowing who to call.

This membership has good benefits like apple care for 2 years for any apple product you buy. I buy all my products from here including apple so this was honestly a good deal for me

This membership is a real good value. I recommend to get a membership it's always there. Any issues they haven't answer for.

I started off the new year needing service to a one-month-old Sony Bravia. I reached Geek Squad coverage not realizing that the contract had changed to a charged appointment for 129-00. As always, the Agent was polite and willing to answer all the questions I had regarding the appointment. I didn't realize that the service had changed. I'm pleased to say that the service for the appointment was waived. I rely on this service because my physical limitations prevent me from taking a 43-inch tv to the store, not to mention the added cost. I know and understand that Best Buy must be current with their expenses. I'm pleased that the technician that arrived was able to answer all my questions and help me get the tv back in working order

My new HP laptop is amazing. The Geek Squad was very helpful in answering all my questions and helping me my up my computer.

These type of things is like insurance, you pay for them in hopes you never use them, but when you need them you hope they work, and the Geek Squad is real! Was planning a trip using my computer, clicked on a link and BAM! RANSOM VIRUS! At first I thought, what I have clicked on that link before, or maybe one that looks just like it. Anyways, picked up my phone and called the GEEK Squad, they walked me thru how to get back online in a fe seconds, then scanned my system to remove the virus, and any other added items it may have added, within 30 minutes, I was back planning my trip, Well worth the price, never left my house, no one came to my door, and stayed on the phone with me through out the whole process.

I love this membership. Electronics can be hard to navigate when theres an issue

This membership is awesome, and the prices awesome.

A little confusing now. We are seniors and there were applications etc that we are not familiar with - ex: co-pilot - and things just don't work the same but we will get the hang of it.

I got the Best Buy Total membership and it’s been really helpful. I like the free shipping, extended return window, and extra support. It gives me peace of mind when I buy electronics. The tech support and discounts are a nice bonus too. Overall, it’s a great deal if you shop at Best Buy often.

It's terrific being a Best Buy member. Terrific rewards and always excellent service in the stores!

I’m happy with purchase but I was disappointed in the fact they made me pay full price to upgrade to the Best Buy total membership when I purchased the Best Buy plus about 5 months prior. But I’m glad I bought the total membership because I typically try and purchase the extended warranty on my more expensive products. With this membership it’s included. There have also been some solid savings opportunities because of the membership.

I like my new Lenovo Thinkpad. It works fine. I can keepin touch with othet artists and musicians.

Always fix's the problem no matter what the issues are they get it done for me!! And I get to move on with my day. I will forever be a Total Member

Our laptop had pop up ads we could not get rid of. The Geek Squad took care of it & the computer works fine.

Total membership is a total buy for my electronics and customer service

Very helpful when purchasing our new laptop. Rep. Made us feel very comfortable ans transfer of my info very smooth.