Customer Ratings & Reviews

I honestly only purchase this in the hopes of getting a PS5 which may seem crazy for others, but it is something my child wants. After purchasing this membership I actually love this because it comes with so many benefits which is amazing. You have warranty on all your items and more. For someone who has kids I will definitely recommend this as well to anyone who buys any type of electronic items.

We purchased kitchen appliance's and is perfect for installs and haul offs too. The only unpleasant surprise has been getting the range installed. We were informed upon the installers ( sub-contracted) arrival that they couldn't install because of the distance between the range and the microwave above it wasn't at least 18". We were never advised of that requirement prior to install.

This is a no-brainer. You get way more protection and assistance than you would if you only signed up for apple care alone. Not to mention apple care can only be purchased PER DEVICE where as Best Buy total tech includes ALL your purchases and devices for the same exact price!!! Hello!!! Thank you! I’ll have this one.

Best Buy Totaltech Plan is a fantastic value for the money with amazing features. I used the Professional Delivery and Installation Services, the Haul Away Services of my old appliance, the 24 Month Warranty of my new amazing gas range. It is very comforting to know that Totaltech is always there for me if needed. Great 5 Gold Star Value!

So far, it's been awesome. You can price match beyond the normal time period so we were able to get back over $170 for our washer and dryer. Also, I didn't realize this when I purchased it, but you get free install on anytime you purchase at Best Buy. Bought a 4K front and read dash cam and it was installed for free! Already more than paid itself back.

We purchased the plan to protect our purchases. We purchased a Samsung watch which was supposedly covered under the plan. It stopped working and we took it back to the store. They said not covered because it was under my sons phone number. His number is only on there for the rewards program. We paid with our debit card. Save yourself money, do not get the plan. They find a way to not cover items even though we were told it was covered

With Totaltech, received free mounting of my new, 65" TV. The installation technicians were punctual, curteous and very knowledgeable. They programmed my cable remote to the TV, made sure everything rebooted properly and pointed out several features of the Samsung TV. They went out of their way to make sure I did not have any unanswered questions. A very pleasurable experience

Being able to get next gen consoles this holiday without much of a fight is quite the perk but paying $200 just for that is kind of wild. Either way that’s all I got it for and it comes with other perks so not bad membership wise, but pay for the one perk eh.

Total Tech Totally Sucks! In removing the ability to earn reward points BB watered down (without due notice) the value of this program one year after enabling the ability to do so. If this isn't horrible enough customer service is non responsive with warranty service calls. After 2 months still waiting to make an appt to service my broken clothes dryer. See ya Best Buy!!

I was buying a new Range & microwave and, if I purchased the TOTALTECH protection, the delivery, installation and removing the old items was free. I saved several hundred dollars, by getting the package. Plus, when I purchase anything else from best buy, I get a discount, by having the TOTALTECH protection. It was really worth it.

The value is there if you buy electronics like I do, I don’t need tech support, I could honestly be tech support for tech support but I do buy tons of electronics every year And must have the latest and greatest all the time, for a couple hundred bucks a year vs a Couple hundred bucks a device I have protection on all my devices, it’s cheap for that level of piece of mind.

Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!Yep, total tech is great!!

Membership has been a good deal for me. Knowledgeable, professional, courteous folks. They did not get a five because it is impossible to speak to a human. Sometimes their "National" computer support system "sucks"!

Wow, I cant stress how much I was disappointed with Totaltech online computer support. My first day trying to solve a minor issue turned into a huge mess. I had them remote in only to tell me it would have "escalate" to a support team in the next 3 to 4 hours. I asked her if they could contact me when they wanted to do that as I was not going to give her my password and pin. She agreed to do so, and I walked in to my office an hour later to see someone working in my system... He locked himself and me out of the system to the point I could not access anything nor change my pin. 4 calls later and 3 hours of my time, I was amazed that whenever their "support" called me back, they promptly got disconnected soon after they went to check the "logs" about my issue. I finally went to the store and a nice associate reformatted my entire system while I waited. I am really happy I hadn't installed anything important yet! That associate is the only reason I haven't dumped the entire system back in their lap. I am still having issues with the sound and the rgb, wish me luck. I will update this review if best buy gets their act together...

So far, not so good. The first item I bought was supposed to be shipped to me free (one of the supposed benefits) and now they are requiring me to come pick it up in store... telephone and chat support have thus far been unhelpful, partially due to language barriers (non-native english speakers) and in general just because they are powerless to do anything. Definitely not work the price.

I like the membership, you get discounts on items as well. unfortunately I returned it. Reason for 3 stars its I return the membership: The manager at best buy on San Antonio TX Legacy store was very rude, unprofessional when I was trying to buy a GPU. Did not sell me the product and kicked me out the store. He claim that he knew me and I was a reseller and that he would not sell me the item. I went as far as trying to prove to him that I was not a reseller of GPUs and refused to listen to me, walked me to the front of the store yelled at me and asked me to leave. Out of frustration I return my best buy totaltech membership. Not sure if I would buy from best buy again.

This is my first year with Total Tech. As a previous Eliter Memeber I didn;t need to pay for set up or delivery. Now they have done away with that, so this is the way to go. So they delivered, set up with no issues. TV stopped working, THey came, replaced it with new one, Set up new one and took the bad one back. So far, I'd say it was worth it

Total Tech advantages are great for maintaining a warranty on all purchases and tech wireless connected equipment combined with Geek Squad discounts provides optimum savings on all my purchases. This plan has been most beneficial for me in return for any defective equipment issues and customization for my products requiring expert technical services.

Signed up as I was getting a hard drive serviced/rebuilt. Due to the cost of the rebuild the savings benefits almost paid for the membership! Now I have it for a year. I may keep longer based on my ongoing experience.

Membership is a very good value. The Support, especially by Sharon and Justin is phenomenal. I simply make an appointment and they provide the best service ever!! They are kind and knowledgable. They are great!! I also observed the other staff and they also work as hard and are very good.