Customer Ratings & Reviews

We've been members for a few years now and can really count on getting help when we need it. People are helpful most times they can figure out the issue and correct it, and if it's too complicated they will transfer the issue up the line.

A great plan that encompasses all the protection compents that I require!!

Go ahead and buy the membership if you're planning on having anything installed within a year. I bought it for a dishwasher installation, then took advantage of it to have the Geek Squad deliver and install a 75" TV as well. I was happy to not have to mess with mounting a TV that size.

I was given this membership with a full amount discount when purchased SONY Bravia TV. The delivery & installation (wall mount) was free, amazing customer service by Geak Squad. All of that by itself would’ve cost me this price.

Value membership for my devices. Was great to have help asap when needed

I would definitely recommend this membership due to the deals that comes with it. I’ve had this membership for a year and have use it to fix other devices purchased at BB. It’s an awesome deal to have.

So far, I am very happy I purchased this. I ended up needing to upgrade a cell phone and then jumped on the bandwagon for an Apple Watch. The Apple protection was a huge bonus for these. I then needed a new computer all of a sudden, and was able to use that you file transfer with included geek squad help. This has been a great buy for me this year.

Hold times can be a bit excessive and setting an up an in store appointment can be a headache in its self. for example I had to wait almost 20 minutes on hold before I could speak with someone, there after it took almost 15-30minutes of describing my issue and them re-explaining to me steps that i had already tried to resolve the issue. Which I had mentioned that I had tried said steps before calling. When the person on the other line understood what I was saying I was finally able to get an appointment scheduled. It seemed like they were trying everything to avoid me coming into the store.

Purchased it then let it it expire……… dont be like me i had alot if items under the total tech warrenty and lost it bc work got slow and didnt feel like it was necessary to spend a couple of hundred bucks on something i thought i didnt need. Now alot of items that i have are defective and cant get replaced bc no warrenty.

This protection plan is a very great thing to have when purchasing any product from Bestbuy. It covers all problems & issues that may occur with an electronic or appliance. Overall I am very satisfied with this purchase.

This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases.

We are always satisfied with the expertise of those who assist us at Best Buy when we bring in questions or need help because some product we purchased doesn't seem to be working as we expected. The Tech group handles it all well. Occasionally the wait is more than we'd like but that's because they are popular.

This membership is a great value because the Geek Squad came to my house to take care of all my Electronic Equipment including TV, tablets, cell phones and all!

If your are in the process of slowly upgrading your pc I recommend it it covers all parts you purchase plus free installation and programming the tech squad even made sure on parts purchased that it was tried and updates to pc itself was done. Covers anything bought in the store phones pc ect

I wanted the membership for peace of mind for my laptop purchase but it's turned out to be very useful in other ways as well. I've bought several other expensive items because I knew I would get rewards, free delivery and installation, and haul-away. They knew what they were doing when they created this plan :-)

With my limited experience in successfully operating a new laptop and successfully connecting a much needed printer, the Geek Squad has been absolutely amazing!! A visit to my home by a kind and patient Tech expert (Jose) solved the majority of my questions and concerns. Later problems were carefully handled by B B Geek Squad in McAllen North store!

I used the total-tech service a lot this year, fixing printer, installing PC, TV, security camera. I didn’t have to pay any extra money but the one time membership fee. If I went to a different company, I was spending lots of $$$. I even recommended my relative who are not good at operating their PC. I would recommend to others.

Perfect, Exactly what i Needed, With Flawless Use.

This membership and coverage really helps relieve some every day stress. The Geek Squad is available 24/7, the installation and delivery on additional products are covers saving HUNDREDS of dollars at times, and you get various notifications and exclusive saving offers

The Totaltech membership more than paid for itself when purchasing 2 tvs with wall mounting installation included, which could have cost about $400. And the extended return period also comes in very handy as well. And also the free 2yrs Apple Care with Apple product purchases