Customer Ratings & Reviews

I have been able to simply bring back improper merchandise with NO argument. I appreciate the discounts and points I get with my membership too. Don't miss out.

This membership is a great idea because I just had to purchase a few expensive electronics for my daughter college.

What a great value! All of the perks of membership are fantastic and have paid for the cost of membership.

The best price and useful service is amazing and fast

Awesome! This membership has made my life seamless where networking and computer software integration is involved. From in store appointments, at home appointments and the ease of remote assistance, this membership is a necessity.

I went to geek squad in Loveland Ohio and it was a very bad experience. Jacob I believe it's his name and he was very rude and acted like anything I asked from him was more than he was wanting to do. He also reluctantly cleaned my brand new laptop keyboard and screen for me because I asked multiple times. As he was wiping it off for me he flipped it over to where the back side of my screen was on the desk and he was wiping it kind of hard and my laptop was sliding all around the top of the desk. I told him that I really OCD and I don't want Mark's and scratches all over my laptop that's why I asked him to clean it for me from the fingerprints. He acted like I was crazy and any smarter like way said it's only plastic so I grabbed my laptop and walked away. When I want to tell a manager about it I looked at my laptop and there were March on my laptop from him doing this. I was already having a very bad day and I was literally in tears by the way he treated me. Makes me not ever want to go back there again. The manager was really nice but he said he could reorder it for me but I would have to go without my laptop for a week and a half and that is not even possible. I do graphic design with it and I needed it everyday. All I got was a $50 gift card for all the inconvenience stress and tears.

Staff was very knowledgeable and was able to honestly give me their personal experience not just a run of the mill sale tatic. I also pay that extra for the geek squad protection. I must say that came in handy when one of the controllers took a dive and they didnt hesitate to replace it . When I had them install our TVs and mount them they were knowledgeable on what had happen with my previous TV and didnt just slap up the new one on the mounting brackets. They took the time to hook everything up, level it and explain my new remote and apps. Only negative thing I could say is that they are a bit understaffed in the stores and you may have to wait to get help. If you need someone a bit more knowledgeable about an item they don't hesitate to introduce you to someone more experienced with an item and didn't get offended .

this membership was great for me in the moment, highly recommended

THIEVES!!!! DO NOT TRUST BEST BUY! I have been a loyal best buy customer for years thinking that I bought quality goods that were all covered as I always by the insurance plans and am a Total Tech member. Today i put in an appointment for repairs/replacement for my dehumidifier with a plan that covers it through 04/10/25. Doesn't seem like should be any issue right?? Called in and after being hung up after 20 min on hold I finally got someone to confirm my plan and set an appointment for this location. Everything seemed fine till 30 minutes later they emailed me separately that they successfully cancelled my coverage plan per my request... Why would I request coverage cancellation at the same time I'm requesting to use said coverage??? Called in as I was sure it must've been a mistake and Best Buy's great customer service would help me so my coverage wasn't affected for my appointment tomorrow. Nope!!! Was told they are "Sorry" but once a plan is cancelled they can't reinstate it. I asked if the matter can be escalated and after fighting for almost an hour i got them to "SAY" that they were having it investigated but weren't sure when i would get a reply... Isn't it a funny coincidence that they are also asking me for $200 to renew my membership at the end of next week. Seems to me like they are holding out on my coverage till they get more $$ from me. I was also told that i could still bring my equipment in but would have to pay full price since the plan was cancelled (BY Them!!!!)... So very disappointing. Going to keep leaving these reviews everywhere I can find for a while to hopefully warn folks. I seriously doubt they will make this right even though I'm a loyal customer of over 10 years... DON'T BUY FROM BeST BUY!!!!! UPDATE: 02/07 09:30 EST - Hello Tina. I have submitted all the info (w/ pictures) to the Facebook DM @ 09:18 EST this morning for reference. Awaiting reply. Hope you can help me resolve this madness. UPDATE 2: 02/07 01:32 EST: - No response on Facebook but i just received another separate email that my request to cancel my Best Buy Total Membership has been accepted. This is just insanity. First Best Buy cancels the insurance plan i ask to use and now you cancel my entire Total Membership without consent. Think they'll make it right? I doubt it.. Final Update: EXACTLY AS EXPECTED!... They told me they would re-instate all my insurance plans and help me out with my dehumidifier I have already paid for coverage on, ONLY AFTER I paid for a brand new Best Buy Total Membership after THEY CANCELLED MY MEMBERSHIP WITHOUT MY CONSENT... So all told Best Buy stole my $$ by cancelling my coverages with no prior consent, and holding my services hostage till I pay them for another year of their "Services". In what world could I trust them with anything ever again??? NEVER TRUST or BUY from BEST BUY!!!!

Would highly recommend this service to anyone who has multiple electronic devices that will eventually. need some sort of attention. Total Tech is a bargain at any cost and they are very helpful with Answers to my questions when you need them.

We had great service. Very professional. Took care of our needs.

I like this program as I own a small business and the discounts really help!

This membership is a must have for electronic heads like myself. Not only are the benefits amazing but they allow you to not worry about your purchases!!

Very easy to use the My best buy total membership program & would recommend to anyone considering it. It has come in very handy when things have come up as items were replaced no questions asked thanks to the membership.

Membership give me timely access to issues and questions. Good Team!

Used once so far, and tech was wonderful and quickly resolved issue!

This membership is the best. The geek squad has helped me more then once and its worth every penny.

Very happy with Best Buy great place to shop love our new tv

Sam the technician who help me was great and very knowable.

Best Buy Totaltech™ membership is a tech enthusiast's dream come true. This subscription offers unparalleled benefits, combining extended warranty coverage, 24/7 tech support, and exclusive member-only perks. With Totaltech™, I enjoy peace of mind knowing my electronics are safeguarded, and the responsive tech support team is ready to assist anytime. The membership's added value is apparent through discounts, early access to sales, and free shipping. Whether troubleshooting an issue or exploring the latest gadgets, Totaltech™ elevates the tech shopping experience. Its comprehensive coverage and exclusive advantages make it a must-have for those seeking premium service and savings at Best Buy.