Customer Ratings & Reviews

A real value, considering that a one-time installation of our dishwasher by itself would have cost more than the TotalTech Membership, which provides free installations and service on any Best Buy purchases we make in the entire membership year!

Worth it if planning on updating appliance suite. Probably saved 3-4 x the cost of membership as i got about 8 new appliances last year

Very happy with tech support. Our computer had been giving us problems for a while. Took it in and they checked it out. Saving all our data and then when we bought the new computer, they transferred everything. Nothing lost great!!!

Better to just go to the apple store if you want an apple product. Best buy will tack on extra charges that are not worth it. Poor help when I needed it. Went to the geek squad multiple times and they couldnt help me. They suggested I go to the apple store for help, so I did. Apple store employees helped me fix my problem. Once you cancel total tech care, they also like to cancel any other form of protection. RIP OFF.

I am a frequent best buy shopper and I usually get the protection for everything. Buying this was a no brainer! I just bought an automatic start for my car and installation is included with TotalTech. I highly recommend this service!

When you break it down it’s roughly $16.6 a month for this service. That’s not bad considering all it gives you however most of the big purchases I’ve done have happened already and when I had this service I just felt like it’s another subscription where I feel the need to buy something else just to take advantage of it. This is great if your getting ready to purchase a lot of products soon. If that’s the case then I highly recommend.

This membership is worth the payment. The tech members are friendly and knowledgeable. I feel so secure knowing I have someone to go to when I have any questions. Also the help I received when purchasing my new HP computer was appreciated. Thank you all!

I’m happy with this product. It took money off of my open box purchase so I saved on it, and it is good to really help with keeping all the things I buy from BB in good shape. I think it is like being part of a cool club for nerds, and other people.

When I purchased this I thought it’ it was a scam in that I wouldn’t benefit from it but since I’ve purchased it I’ve used the service several times & each time I’ve been satisfied & paid $0 extra dollars. I’ll definitely be renewing my membership.

On November 13, 2021, I had a scheduled security camera installation at my home between 7:00 am - 1:00 pm. I decided to call Best Buy approximately at 12:00 noon to follow-up on the estimated arrival time. An associate on the phone advised me that they have reached out to the assigned technician and the technician would be calling me. Sometime later a dispatch at Mandra called advising me that the technician was in route and the new estimated time would be between 2:00 - 3:00 pm. When the technician (Ruben) arrived, I was asked where I would like the cameras installed. I showed him where I would like the cameras mounted on the outside of the house. At that time, I was asked where the NVR box would be placed and if I had the product. I replied that I had the product and we proceeded inside the house where I showed him the bedroom where the NVR box would be located. He asked if we could step outside where we could discuss the install. As we were outside, the technician advised me that he did not have the proper ladder to reach the attic and that this project was a two man job. He asked me if I would reschedule for the next weekend because his buddy was out of town and he needed to borrow the ladder to reach the attic and that this project was a two man job. I mentioned that I was under the impression that the installation would be done the same day as my appointment. He said this project is an all day job and that has two other television installations to mount ahead of me. He started to explain to me if I would cancel my installation with Best Buy and that they would refund my money and that he would charge me cheaper to install my cameras with his buddy the next weekend. He asked me how much was Best Buy charging me and that he would charge me less. I told him that I was not comfortable giving him that information. He then asked me if I was a Best Buy member. I told him that I want a professional job and his way is unprofessional. He said, "Well you have to call Best Buy and tell them that I can not do the job because I do not have the right ladder and that it is a two man job." I called Best Buy and they told me that they will have to reschedule. I reported to Best Buy that this incident took place and that I was not comfortable with the situation. I requested for a new company (3rd party) to come out next time. They assured me that they would send someone else. I told them that the technician was still at my house and was worried about how he would react to me reporting this incident. The Best Buy specialist assured me that they would tell him that we are rescheduling that way he could leave. So they called him and he left and I was told that I would get a call back which I never got a follow-up to make sure that the situation was handled with my safety concern. I called Best Buy on Monday to ask for an update. I explained the situation and was informed that a complaint was being filed and it was being escalated to corporate and that I would be receiving a call within four hours, which I never received. At that time, I was re-scheduled for Wednesday, and I took the day off work to be available between 7:00 am - 1:00 pm. (the technician was running late again), so I called Best Buy to ask why the delay and they told me that they were looking into it and that I would be receiving a call from the installation team. I received a call around 12:30 pm from the technician Alexander (Alex) requesting that I bear with him and that he had three other television mounts to install at three different locations and that he would make it to my house between 5:00 - 6:00 pm. He arrived at 5:30 p.m. At this time, he requested that I show him where I would like the cameras installed and that he was already aware of the previous technician. We proceeded inside to locate where I would like the NVR Box placed and which bedroom. I showed him the WIFI Modem at the front of the house and how I would like the ethernet cord to be installed behind the wall leading to my upstairs bedroom where the NVR Box is located. He stopped right there and said that I would need to contact Spectrum to relocate my WIFI Modem upstairs and next to the NVR Box. I mentioned the reason for the WIFI Modem being at the front of the house was because Spectrum advised that it needed to be closest to the center of the house. The Technician said he can't install the ethernet cable to the NVR Box but that he would mount my cameras and call it completed. I said, "I do not feel that is a 100% complete job, because the camera system requires connection to the modem in order to have remote access from the app on the phone. I then called Best Buy and explained the situation. They told me to tell the techinican to do a 100% job the way I wanted it and that I would not be charged extra and that Best Buy will handle any extra fees and I will not be charged any additional fees. At this time, we were standing outside with Alex and his buddy Ruben which was the technician from the first appointment and was the one that would be helping him. I stepped inside to call Best Buy and I explained the full situation and they were in dismay. They told me that they would reschedule and investigate the situations. Best Buy advised the technician Alex that it would be rescheduled. During all this, Alex had ordered pizza to be delivered to my house because he said he had not eaten lunch yet. So they ate pizza infront of my neighbor's house with one their trucks blocking half of my neighbors drive way. This whole situation was very unprofessional. They did not leave until 8:15pm. I called Best Buy back when he left and they told me that they were escalating the matter to corporate and they would contact me within four hours and I never received a call back or a response. On Monday, November 22, 2021, I received a push notification from Best Buy stating that my order was cancelled and that a refund was being processed. I tried calling Best Buy to request the status of the issue. I explained that I never cancelled the order and Best Buy told me the computer system did it automatically on its own. I requested to speak to a manager which the Best Buy associate told me there is nothing that any associate or manager can do. I explained that I should be compensated for all my troubles on top of my refund. I felt I was rudely responded to and was eventually hung up by a Best Buy associate (George) around 4:30 pm on November 22, 2021. I then drove over to the Best Buy location in Rancho Cucamonga to explain to Customer Service and explained my situation to the manager Ignacio which was very understanding and professional. Also, after I spoke with Ignacio and went walking through the Best Buy, I was towards the back by the televisions and Alex popped out of no where saying, "Hey, hey, what's up man, your not here to drop a dime on me?" He was referring to reporting him for the situation that happened at my house. I then went back to the front to let Ignacio know that the technician was in the back and explained the encounter. This whole ordeal was very disturbing. I am not able to express how disturbed I am with this matter with an ending because these situations I have encountered with Best Buy have not ended. This is only a partial explanation of the situations that have occurred. I feel it is already more than enough for a proper investigation and full compensation of all amounts in this transaction. I have purchased a Lorex security system, advanced wired cameras installation, and a total tech membership. Which I believe has been the total opposite of a preferred membership customer. These request are in good faith for my time, mental well-being, and physical commitments. If Best Buy wishes to show their efforts to show me that I am an important customer. I may feel relieved of all these hardships are accommodated in good faith. Please consider the importance of customer service. Juan Total tech member Id: BBYPL5356128465473

Why wouldnt you get this when making large purchases, just makes sense.

I think this is the best thing ever. Be bought three appliances and the cost of total tech was cheaper than their installation costs, so we bought this and saved on install. We then bought a TV and they installed that for free as well. Can't beat this service.

Love these techies! I felt very supported and like they tried to save my sadly corrupted computer and data, and then got me up and running to the best of their ability. (I'm not a fan of the MS365 personal software I bought but, not their fault.)

I prefer just the membership for total tech when I purchased my new laptop and I’ve used it on a couple of my older laptops already and they have been able to work on them and fix them for me so I would recommend this service to anyone as well.

This membership I never used and more importantly didn’t understand why I purchase it.

I never expected to have an annual subsription to Totaltech. I got i to have help with a messed up laptop. Hover I have used them for help and discounts on a microwwave, a new cell phone nad other items. Well worth the cost.

DO NOT waste your money on a Totaltech membership. I paid 200 dollars to have a dryer delivered and installed and it has been leaking water from day one. Geek Squad is telling me that they cannot service Maytag in the first year, so what does my totaltech membership buy me?

Membership is great, installation when you buy products is free and it’s service + 24 months protection!!! Even Home Depot or lowes doesn’t give that and plus with your membership you get rewards! It’s a total sell and buy immediately product!

Great service for the price. I’ve used the pc installation and software upgrades a ton of times. I also love the car installs included.

I’m someone who buys lots of gadgets so it provides peace of mind knowing that I have one protection package for all of my devices