Customer Ratings & Reviews

The Geek Squad did an excellent job in setting up my new Dell AIO Inspiron desktop computer. All transfers of data from my old computer to the new one were done in an amazingly short timeframe and without any difficulties or problems.

I cancelled this but you added another year on my account and billed me for it. And now I have an unpaid bill which shows up on my credit report. It shows on my account that I closed both cards. You override that and bill me anyway? Take care of this and correct your sloppy mistakes!!! Joy Misun

This is a great membership service offered through Best Buy! It provides assistance on gadgets, devices, appliances, and tech products purchased here. Also it provides a host of other services. It is of great value and a must buy.

This is an absolutely great deal especially because electronics are very expensive and they break easily. Best Buy assists with repairs or product exchanges, no questions asked. I come to Bedt Buy for all my electronic needs.

The membership to Totaltech is actually excellent because they have trained technicians to help you with your PC issues should you run into any! However, I only needed to use it once so I cancelled my membership for a total refund.

Real value. They remove the old appliance, set up the new one, teach you how to use it. I do not have to worry about finding someone to lift, remove the old item and install the new. As an added bonus - I can call to get operational assistance if needed.

This membership seems to be good for new purchases. I had email issues and was told that’s not included in the membership.

Totaltech gives me peace of mind, knowing I can bring all my BestBuy stuff whenever I have a problem. So far they’ve worked on my new laptop and an old laptop without any charges. The plan has already paid for itself. If something else comes up I’m covered!

I get an alert my total tech expires Feb 27 2023. I bought a vaccum March 2022. I bought total tech Feb 27 2022. Cancel total tech Feb 22 2023. Vaccum breaks Feb 23 2023 Appointment made Feb 23 2023 They tell me bc I canceled 4 days ago it don’t actually have the service till the 27th. So basically, they completely screwed me. Not to mention the vaccum is less than 1 year old. What a horrible service.

Purchased for a camera but I ended up not needing it since I bought a different camera elsewhere.. I cancelled within the grace period and it's been 2 months since that was done and I still haven't recieved the refund.. I'm on the phone with Best Buy Citi credit card filing a dispute since the number I'm supposed to call, according to Citi, to get this resolved is disconnected

The guys were respectful and helped with all my questions. Don’t expect them to put wires behind your wall. In some places this is a fire code violation. Thats what they told me. Overall am happy with the service. 75in lg tv.

Have only used this service a couple of times, but the tech was on top of things and had my issues fixed and system up and running in no time.

So far, I love this. I buy most appliances and electronics from BB, this has saved me money with having a single protection plan. Getting a stereo installed in my truck and because I am a total tech member, it is free to me. that has made it pay for itself.

I was an Elite Plus rewards member for years, and by gutting the rewards program and replacing it with this overpriced slap in the face, Best Buy has lost probably 75% of what I was spending previously. No thanks.

Spent hours on the phone and computer to get my brand new microwave that was delivered and installed through this membership fixed. The microwave sounds like an industrial leaf blower which is most likely because it was installed with the previous mounting bracket instead of the one that came with the new microwave. Plus, the delivery team was 75 minutes late.

Recently I had a 65" television and mantel mount installed by Best Buy's totaltech team and the manner it was performed plus the end result was not what I expected when I bought a membership. I could go into more detail, but it would take too much time to explain all the things that have made me so unhappy with them, Also, after requesting a call from their team leadership, I haven't heard anything.

I was having my new TV delivered, installed, and moving an old TV so I compared the price. With the benefits the membership brings, it would be more cost effective to get the membership than to not for my situation. Will do renew after the year… we will see.

Excellent Service plan to have and purchase!! I love it with all it has to offer!! If you need detail on what this offers you and the value of it... You need to spend a little time and read it's details! Because there is to much to rave on about! 10/10

Worst customer service ever. I have gotten the runaround with six different people trying to fix the issues that came about from getting appliance deliveries and the insulation people not installing the appliances and then notifying Best Buy that everything is complete. I’ve been getting the runaround for the past 6 to 7 months. I hate total tech and I hate Best Buy.

They showed me this at Best Buy and explained it to me and I liked it and it gave me a little piece of mind on my purchase. Not only is my phone covered but my other electronics are as well and you renew it every year. I never buy a high ticket item with out a warranty