Customer Ratings & Reviews

This membership is well worth having! Access to knowledgeable personnel any time of day has proven its worth over and over again. I highly recommend a Best Buy Total Membership, you will not be sorry to have it!

What’s better then Knowing your appliances are protected.

I've been shopping at Best Buy for 25+ years and trust them with the purchase of ALL my electronics including the computers and flat screen TVs. I wouldn't have anyone service them other than the Geek Squad and keep Best Buy Total Membership current each year.

Was good to have geek Squad team supporting the kids

Great subscription. Best subscription I ever saw. I know subscriptions. People write articles about my subscriptions. I’m the biggest supporter of subscriptions there is.

Like the product , it’s gonna do what I need it to do

This Membership Is Highly Recommended. Extending Warranty Covering

This membership is a great value! Such piece of mind with purchases

This membership is great. The value for the return is exceptional.

Best price for any insurance period . I’m glad I chose this

I'm happy to have a membership that will care for my computer when I need it throughout the year.

I spent $7k this year in Best Buy alone and thought the Best Buy total membership would be worth it! Its not. Its a headache and the support online is a joke and everyone you speak to is outside the US and ultimately defers to the store who couldnt help in the first place. One of my purchases was a $2400 PC that had the CPU cooler go bad after 6 months. Brought it in and what should have been a $150 40 min fix that has turned into a 2 week nightmare and counting. The store I brought my PC into informed me they couldn’t complete the simple fix at the store and hadto send it to a repair facility. The geek squad guy apologized and said it was ridiculous to have to send the PC elsewhere for this fix but thats the process. He gave me the paperwork showing they took the PC from me in “New condition” with the exception of the bad AIO cooler which was making a grinding noise. Several days later I got notified my $2400 pc was received at the repair facility. I watched in the app as it moved through the process (or so i thought). I was notified it was in queue to be repaired then all of a sudden several days later the app said completed and the case was closed and my PC was “picked up”! I spent hours on the website chat and on the phone with Total tech support trying to find out what happened and where my PC was. Nobody could answer and I got several different stories. One person told me the PC was shipped to another facility and another told me it wasnt shipped to another repair facility and that I should expect a call to pick up my $2400 pc within 24hrs. I got no call and was hung up on by a store rep who said he couldnt help and he couldnt understand why i was so frustrated. So I then took time out of my day and I went to to the store i dropped off my pc at and found out that not only was PC shipped to another facility in Kentucky this time but the case was closed and a new case number issued with no notice. The store rep who initially tried to help me tried again. He printed out the new paperwork with the new case number and guess what. The condition of my PC was no longer described as “New” and was now described as pieces were “dislodged”. So clearly they didn’t pack it correctly to ship or the first clueless repair person took it apart and didn’t bother to put it back together before they shipped it again. I showed the store rep and his answer was we now simply have to wait to see what condition the pc comes back in. So basically I pay $180/yr for this supposed Warranty where they end up breaking your expensive tech in ways it wasnt when it was brought in! In short save your money and buy from Amazon and get their assurion warranty where you simply get a check for warranteed tech without a several week nightmare with no resolution and dont have to wait to see how badly the people you paid for the warranty further messed up your expensive tech. Dont waste your time or money on this. Like i said in the last two years ive spent $10k in Best Buy and the first time I’ve had to use this total tech membership “warranty” its been a nightmare. There is no chance I renew and no chance i ever make another expensive purchase at Best Buy ever again. And i still dont have my $2400 6 month old PC back and there are no further updates and its been 2 weeks!

My Best Total Membership gives me piece of mind. I have several devices on there and it pays off.

Fix my issue with my internet, and even my mouse pad. Broke down what was wrong with it very well

Unlimited Geek membership is great and the low cost to purchase it is a real deal.

THSI SERVICE PRVIDES PEACE OF MIND NICE TO KNOW I HAVE A PROBELM I CAN CALL SUCH EXCELLENT EXPERRTS TO FIX MY EQUIPMENT

Earn points redeemable for future purchases. Ease of checking out. Good service for repeat customers.

I received great help from the geek squad, especially Luke.

My Best Buy Total Membership is a great value and provides additional protection for each new product I purchase at no additional charge. Great protection for all my Best Buy purchases. Great value.

This membership is a great value and love having constant Geek Squad support