Customer Ratings & Reviews

I have been using Best Buy Geek Squad for years now and have only been 100% pleased, each time I bring my computers to them. So knowledgable and helpful, taking the time to help me understand more about computers, plus all the good buys I have gotten from the store.

In the past I have used Apple Care to answer all of the questions I had. The sales rep showed me how totaltech was a money saving deal and made transfer of data, as well as at home installation all doable without further charges. I look forward to the one on one training available in the store. This is true CUSTOMER CARE!

I wish i was able to take advantage of this opportunity before i started my career using my pc, its great to have help over screen from a professionals when u need help

We love it,peace of Mind.fast and freindly .service

I’m very disappointed with Total Tech: read all the fine print before you buy! I bought the latest Pixel phone 2.5 weeks ago. It started shutting down randomly. Since I have Total Tech coverage, I thought there would be no problem. There IS a problem. I started by trying to chat with a Tech online “Free Geek Squad® support available 24/7/365” Nope. I was immediately told that I needed to take my device to a store, and that I would need an appointment. There are no appointments available today (I was chatting in the morning). At my appointment the next day I showed up with my phone. The Tech immediately told me that he “isn’t trained on Pixel phones,” and “can’t do much with them. I really just do iPhone.” I noticed that the sign said Techs are trained on Apple and Samsung devices, and no other brands are mentioned. Still, he looked at my phone, and then did a Google search about the issue. The results were not promising, and we came to the mutual conclusion that I should exchange the phone for a new one. But he couldn’t help with that, I needed to go to Customer Service. I got a similar run-around at Customer Service, who sent me to Mobile Phones. The person there told me that since I bought the phone over two weeks ago, if I return it through Total Tech there will be a fee. Even though the Total Tech sales pitch says “Enjoy an extended 60-day return and exchange window,” the fine print says a phone exchange will be $45. Nope. So Mobile Phones told me to contact Google directly, who should replace the phone for free under warranty. But they didn’t give me a number to call or any other info. There were no customers at the Tech desk, so I went back to ask about a different issue. After all, the sales pitch says, “Get unlimited (free) tech support on all the technology in your home, no matter where you bought it.” Nope. I have a Wif Fi problem with a mesh system I bought at Best Buy. But the Tech didn’t know anything about that, either. He said that I should have their team come out and look at it, since the install people work with that kind of thing. He sent me to Customer Care again to make the appointment. Customer Care started to make the appointment, but then informed me that it was going to cost $130, since they didn’t do the initial install, and Total Tech only gives members a 20% discount!! The fine print is “We’re always ready to help you in store, over the phone and 24/7 online.” Notice that it doesn’t say in-home. I am really disappointed, since I had this specific issue in mind when I decided to buy the Total Care coverage, and it seems they cannot help me at all unless I pay. So that’s three strikes: I did not receive support 24/7; I did not enjoy even a regular exchange period; and I did not receive tech support on the other technology in my home. This is so very bad that I will not be surprised if there is a class-action lawsuit against Best Buy about it. It’s really more than three strikes because the service was convoluted and difficult (really?! Three different counters?), and they did not resolve either issue in any way whatsoever. I paid them my $200… for what? I still have two technological things purchased from them which are not working properly, and no way to remedy things except to try to figure it out for myself.

I was skeptical but I purchased it anyway. They kept telling me about price match and how I could get money back if my item went on sale for a lower price within 90 days of purchase. So I purchased it and YES, less than 30 dsys later, my item went on sale and I received a refund for the difference. Glad I purchased it.

This membership was recommended to me when purchasing some items at the store. At first I wasn't sure of the value, but after I became a member the difference was clear. For someone who purchases a lot of expensive technology for their children this is a great deal!

Membership is a peace of mind protection that covers your computers 24 hours a day Geek Squad Technicians are dependable and knowledgable and keeps your PC's running 100% virus free

AT first I balked at spending $200 for tech support, but as life would have it, I really needed their help with 2 of my laptops, so it really paid off having the Total Tech, and I suppose it's good marketing for them because now I think first about buying my new gizmo from BB instead of shopping around.

Totaltech l recommend everyone who come to shopping BEST buy technology store anywhere in the world " we all need totaltech because is for everything unlimited and you can stop any time that you want with not fee money. Choose your life and your family for totaltech, lam membership and lam happy for that,

Best Buy Total Protection is everything and more! I own two desktops and two laptops and Total Protection has saved me so much money. I realized I needed Total Protection a few years ago when I paid almost $100.00 plus for a pc tune-up. But even more than that, I didn't realize all the extra benefits that go along with it!

I am thrilled about this membership, as it offers numerous benefits and provides peace of mind. I was unaware of its existence until I was offered it and the explanation of its advantages was thorough. Thank you for introducing me to this awesome opportunity - I am extremely pleased to have acquired it.

This membership is really good i used it every purchase i made at best buy gave you so many discounts and when you need help with your purchases they will assist you really quick.have free home installation when you need it with no extra cost.delivery is so fast.

Total tech is an excellent, practical, and affordable support program. Best Buy hits it out of the park with no-nonsense customer service, better return time periods, included back ups, repairs and service on your technology and a feeling that you are a VIP!

The Total Tech Yearly Membership is a real deal! It's not just about fixing stuff; they teach you along the way. It's like having tech wizards who not only solve problems but make sure you understand. Super valuable for tech assistance and learning—it's a win-win!

The benefits are unmatched—I've saved big on purchases and the perks easily outweigh the cost. The tech support, exclusive deals, and free shipping have made it a no-brainer. From discounts to expedited services, it pays for itself. A must for frequent tech shoppers.

You won’t get a better package than this one. The ease of mind you having knowing all your purchases are protected, and the fact that you can get limitless support for any issues you may have. Personally, one of my headsets broke and all I had to do was bring it in for a replacement. Great customer service!

Total tech is a worthy investment for any device owners who value extended warranty coverage, accident protection, and premium customer support. It provides peace of mind, efficient repairs, and a safety net against unexpected repair costs, making it a valuable addition to your purchase.

Best Buys TotalTech has been the best thing we have eveer signed up for. LUV IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I absolutely LOVE LOVE LOVE my Geek Squad coverage. I feel like I have my own IT department. A few times a year I have to have them "tune up" my laptop, which is 7 years old now, but they keep it going like a champ. I don't know what I would do without those multi-talented techs coming to my rescue.