Customer Ratings & Reviews

Member prices are great. I have not had to use the Geek Squad except to set up the new computer, but they were wonderful to work with. The customer phone support is TERRIBLE though.

Just pay for the membership. Having the idea of a 2k laptop or 200 dollar controller break while traveling sucks. Now if my stuff breaks im covered.

If you don’t have this membership you are missing out! It’s paid for it self time and time again with all of the purchases I have made being protected and along with all the other great benefits.

I purchased My Best Buy Total Membership for peace of mind. While I do have anti virus protection, I find myself always having questions. This is where my membership helps me.

This membership as a total asset. It's always there when I need it and everyone is always courteous and always get the job done. The Geek Squad is a true lifesaver.

The membership helped me save a ton of money starting on my first purchase! I highly recommend the membership it is well worth your time and money now and in the long run!

I have had this membership for several years now and have found it to be extremely useful, especially since I make a lot of my electronic purchases at Best Buy. It’s always nice knowing that I can call and we’ll have someone there available to help me and at reduced prices as well.

Best Buy Total gives me real peace of mind. Tech support, exclusive deals, and protection all in one—totally worth it. I’ve saved money and stress more than once. The service is fast, friendly, and reliable. If you shop tech often, this membership pays for itself. Highly recommend!

I brought in my daughter's computer to get cleaned up & I wasn't really sure how much it was going to cost...Needless to say, I was greatful that I was offered the membership bcause it was significantly cheaper than what I would have had to pay without it & it also covers other Best Buy purchases.

I love the Best Buy total membership it comes with great perks and a lot of support from Geek squad when it comes to repairs or any questions I have about my products I purchase with Best Buy. And free 2 year warranty on all items purchase with Best Buy is amazing‼️

I took every year you know it's always good to but the best came they're so good at what they do I don't really use it as much as I thought I would but I do love it and I do highly recommend it

I can't live without this. I can make an appointment in a couple days to come in with a family member, and we get the help we need on our devices. They have a great team.

Membership is well worth it never had a bad experience. Everybody has been always nice. Purchased a TV and a computer there now order games for my grandson hoping he enjoys them as much as we enjoy our TV.

This saves me money on purchases I make at Best Buy. I recently took my desktop computer in for a minor problem. It was fixed in a couple of days and the problem resolved.

This membership was a no brainer especially when purchasing apple products bc you receive 24mo of AppleCare without any additional purchases. Also the ability to get free Geek Squad support for all your electronics no matter where you bought them.

Buying a new computer, switching to Windows 11...and both requiring the transferring of data and other considerations we were not aware of. The Geek Squad representatives were patient in explaining necessary changes, making recommendations, and following through

My membership offers exceptional value. The member-exclusive pricing, coupled with unlimited Geek Squad support, is highly beneficial. Furthermore, the assurance provided by the protection plans on our purchases is greatly appreciated. *Thank You Best Buy

This membership is a real great value, over time there are things that will add to my purchases and knowing i am getting the best deal is awesome

I truly appreciate the services I get when I walk in to the store in Tuscaloosa, Al. The employees are very friendly. You feel like you a a VIP.

As an older couple, this is a great product that makes our lives easier and a great comfort to know that things will be taken care of--correctly!