Customer Ratings & Reviews

Terrific - I've used them twice in the past month and they were able to solve my issues

The Best Buy membership -- the Geek Squad -- is worth having. The IT specialists are very good at what they do and conscientious. These days, if you have technology at home, you really need to subscribe to a service like this one. The price is reasonable for what you get.

I feel totally at ease knowing that my devices are covered by Total Care

they did all that I asked for. knew PCs great, the geek squad knows how to do it right.

I am not tech savvy so I appreciate the smart people who are able to easily answer my questions, fix my issues, and treat me professionally and respectfully.

Love everything about Best Buy best store in the world !

This membership provided instant value! It provided savings and guarantees on items purchased.

The Totaltech™ membership provides excellent value for tech enthusiasts and frequent shoppers at Best Buy. It offers a range of benefits like extended warranties, exclusive member pricing, and priority customer service, which enhance the shopping experience. The 24/7 tech support is particularly useful for immediate assistance with gadgets and appliances. Additionally, the free standard shipping and extended return periods are convenient perks. However, the annual fee might be a consideration for those who shop less frequently. Overall, Totaltech™ is a great investment for regular Best Buy customers seeking extra protection and savings on their tech purchases.

Geek Squad now Total Tech is a great value! I have used it to answer questions both hardware and software. I really like the fact it is there when I need it. Even though the name has changed the service is just as great. Thanks Total Tech.

This has saved my skin so many times because the past year has been a cluster of nonsense with my tech. Super useful. Even if you don't get the 'total' and just get one of the more basic ones, if you're a big tech user it is definitely worth it

Good response regarding the service when something fails, they do not hesitate to break for something that really works, I recommend eating at Best Buy.

You must have the total membership. This is going to pay for itself on your computer needs.

The support, protection, and benefits are so helpful! My whole family benefits from jt

The freebies I got for the next few months to try - Google One, Apple Music, TV, Books, News, Fitness, Sirius XM and Applecare+ for my Airpods Pro - Wow! This is like giving away free one year membership. I haven’t seen this kind of membership offer from anyone else. On top of it, I saw the additional Total member discounts and offers for the products on sale which I am still exploring. I like the Geeks Support and I have Bestbuy warranty on all the big ticket items I purchased at BestBuy. I was waiting to sign up for the Total membership before this Thanksgiving as I have plans to buy some new tech this year. I would totally recommend this plan to anyone looking for a great tech support plan.

I have never used it but because of the benefits , i couldn't leave this membership to go away

This membersip is an excellent value! Special member pricing plus unlimited access to the Gerk Squad. Love the peace of mind knowing I have a protection plan already included in the membership.

Worth the coverage. I have two littles ones using Ipads for school so this covers everything thay could go wrong lol

In-store squad great, membership a good investment. It's a relief to have backup for computer issues.

So far, I haven't had any problems. It's a good option for those who buy a lot.

Haven’t had a chance to use it yet looking forward to it maybe for the holidays