Customer Ratings & Reviews

Very nice people, Easy to work with. Do not buy just for the free install. Installers are contracted and not very good.

A change in summer is charging beyond norm. I had 2 appts no show, quote not honored despite messages, emails n calls over n over. Cheap service when you pay for no service or customer resolutions. $740 quote to install video doorbell n 2 cameras. Good deal nope. Bad associates treat me as. Nothing valued.

Did get the help I thought I would receive simply because my laptop is a gaming laptop

If you were a true Best Buy shopper this is the membership you want to have. You can’t take the upfront cost as being a lot of money. Because at the very end, you will make all your money back with all the savings and exclusivity you can possibly get.

the concept of the membership is good but the contractors/geek squad agents are not that great. 1. contractors/third party agents quote higher prices to BestBuy even if they did very minor job. You will not be paying anything but still not ethical thing to do. 2. not very agent who was assigned for your task may be competent for that job, it's just frustrating. ex: the person who came for us TV mount suggesting us to get a different mount and giving lot of reasons why the mount will not work.. after couple hours, right person came and mounted the tv. you will be wasting lot of time. 3. Geek Squad keeps sending wrong persons for the job you requested for, the appointment gets rescheduled with the assurance that it will be fixed the next time but it continuously happens. we paid for flood light camera installation as it is not covered under TotalTech, they never sent electrician who can do wiring and install the camera.

The amount of benefits built into this is really amazing! 60 day return policy, waived restocking fees, free install on hardware purchased at Best Buy, free and fast shipping/delivery and the members only offers are insane! It’s an absolute no brainer!!!!

When I purchased total tech I saved the money i would of spent for installation on my range hood and saved money on the price of the rage hood and money I would have spent on the warranty. I saved more on what I bought than what total tech cost.

Totaltech team indeed listened to customer issue and tried their best to resolve it. Now I have a new appliance installation schedule that enables me to get ready for the holidays. Thank you Totaltech Team !

Since I am not very savvy about computers, my Totaltech membership has been a lifesaver. Already two times in three months members of the Geek Squad have come to my home to help me with things I didn't know how to do.

Geek squad service included set up in my home and recycling of my old equipment. Was pleasantly surprised the fee for disposal of my old monitor was waived with my membership. I will rest easy knowing I will always have back up when needed.

This has saved me so much money., aggravation and effort I have had a lot of problems with product integration (not BestBuy's fault) and some defective products. It is so much easier than dealing with the manufacturer.

This membership ended up being just a few dollars more than opting out and then paying for delivery/installation/haul away. Purchased 2 dishwashers so it was less overall. Any issues, the value will improve even more.

This is an awesome value and I have already had very good experience with support, installation and cost savings on other purchases. I am very pleased with TotalTech Membership, Best Buy personal and savings!!!

Worth the investment if you have any problems with techno knowledge or our other purchases as well! Money well spent! Keeps us up and running...

I am so glad that I became a member because I don't have to worry about not having my purchases covered under warranty because this covers every purchase no matter what and extends the time that you have to return a purchase.

Omg this is the best add on I've bought, i almost didnt but so glad now i did! We get secret cool deals. I saved extra 100$ on new Lenovo that was on sale too that day its great. Buy it! Utilize the benefits for upcoming cmas deals & you’ll be golden!

This membership is a real value considering the problems faced with lalck of technical computer knowledge and installation of home products.

I initially purchased this to save $50 on the installation of my TV but was pleasantly surprised to learn that it extends the warranty of all my new electronics. I definitely plan on renewing this again next year.

This has been great!!! I've only had the total tech for a approximately 2 weeks and I have to say it is so worth it. I've been able to bring in computers to be fixed and updated with little to no fees. I'd recommend it to everyone I know

I am highly impressed with warranty, service and discounts included. Enjoy the coverage of multiple devices for 2 years. Not crazy about the price and the yearly part of it. I think it would be better to do a monthly subscription sort of.