Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 11511 reviews
(11,511 customer reviews)to a friend
Rated 5 out of 5 stars
Great for frequent shoppers of Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already worth it from the first week I purchased it. I feel because of this membership I was able to get a Swith OLED on release date. With the other perks, if you shop at Best Buy a lot, it’s a no brainer.
I would recommend this to a friendRated 5 out of 5 stars
Help is a call away!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad has been helpful already in several ways. Resolved issues with IPad, updated and transferred everything from old iPad and phone to newer purchases. Next is computer education for laptop.
I would recommend this to a friendRated 5 out of 5 stars
Affordable Peace of Mind Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thankfully have not had to use this. Great peace of mind on the higher end products we recently purchased. Would recommend this add on to my friends and family.
I would recommend this to a friendRated 4 out of 5 stars
total tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i do actually love the protection and geek squad access. wish it was a tad cheaper but it’s a quality purchase
I would recommend this to a friendRated 5 out of 5 stars
We love our membership and use it all the time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a real value. Can’t go wrong with the protection that is offered and geeks squad service is great. Wife and I love our membership and use it all the time.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you so much for the review. We are happy to hear you are enjoying your Geek Squad services under your plan. Be sure to check out your 24/7/365 access to phone and chat agents who can remotely service most computer issues saving you a trip to the store. You can reach them by phone at 1-888-237-8289 and online at www.bestbuy.com/totaltech . We hope to hear from you soon!
Rated 5 out of 5 stars
Great Value Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have because it covers all of your products that you purchase from Best Buy. i literate have 5 thing covered in one membership and it has save me lots of cash
I would recommend this to a friendRated 3 out of 5 stars
Totaltech service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I was really delighted with the service. But when I had printer problems two techS gave me two wrong opinions as to the problem which each cost me money. alse, they fix, they don't show how to do things. ALSO, I WAS HACKED BY A PERSON WHO KNEW WHAT THE PROBLEM WAS THAT I KEPT CALLING ABOUT, SO I AM WORRIED ABOUT THAT HAPPENING AGAIN.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for the review. We are sorry to hear you did not have a good experience with getting your printer issue taken care of. As a Best Buy Totaltech member, there should be no charge for correcting a printer issue. Please give us a call 24/7/365 at 1-888-237-8289 (1-888-BestBuy) so that we may review this in more detail. As for a potential scammer contacting you, if they are actively calling your home, the best option is to hang up. If that scam caller was allowed to connect to your PC, you will want to have Geek Squad go through your system to remove any of the malicious software they may have installed. This service is also included as part of your Best Buy Totaltech membership. If you have any other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)
Rated 4 out of 5 stars
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price is a bit steep but if you get a few installs done and use the free spyware software! It well worth it!
I would recommend this to a friendRated 5 out of 5 stars
All in for this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The entire team is great. Have had to use them over the years for very simple fix's to total overhauls.........each and every member I encountered was professional and knew their jobs well.
I would recommend this to a friendRated 5 out of 5 stars
Excellet Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was reluctant to spend the money but gkad i did. This package us a great value and has saved me lot on other products and services i have purchased from best buy.
I would recommend this to a friendRated 1 out of 5 stars
Don't bother.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a waste of money. I was told I would have early notice of video card availability. That NEVER happened.
No, I would not recommend this to a friendRated 5 out of 5 stars
Seems Like A Good Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used any of the features yet except for allowing 60 days for a return. That is the proper time to allow electronics to break in. The extended warranty make total sense.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .The 24 months of protection on new purchases while the plan is active is certainly a good value. We never know what can happen so this helps provide additional protection on those items. You also get exclusive pricing with your Totaltech membership. This site shows you all the valuable services linked with your membership www.bestbuy.com/Totaltech
Rated 4 out of 5 stars
Good value for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was worth the protection and the discount. Have not tried to use other benefits yet.
I would recommend this to a friendRated 5 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this service only one time, but it was very good experience. But I needed to contact another service company to connect my gas cook top and vent, because totaltech doesn’t offer the service.
I would recommend this to a friendRated 4 out of 5 stars
Computer insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great insurance for any electronic. Still haven’t used but overall helpful with any questions.
I would recommend this to a friendRated 5 out of 5 stars
Total tech for life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for exclusive hot items. Especially if you need multiples of PS5, Xbox, and graphics cards ! Not to Mention the 24 month coverage and geek squad membership. Def worth $200 a year for sure !
I would recommend this to a friendRated 5 out of 5 stars
Feeling secure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over the many years that I have been covered by Totaltech I have never been disappointed with them. As a elderly member I feel secure in their services. Thank you Totaltech.
I would recommend this to a friendRated 5 out of 5 stars
Great to have. Brings peace of mind.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had the opportunity to use the membership. I just joined. But I think it's great to have when you have alot of purchases that qualify for the membership.
I would recommend this to a friendRated 5 out of 5 stars
The Human Touch is always better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to Verizon or Costco, the program seemed cost-effective to me. Plus there is a human being that you will be able to actually see and have a mask to mask conversation if you have a problem
I would recommend this to a friendRated 4 out of 5 stars
Time will tell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Joined strictly for early access to video cards or a PS5, just for myself and have been offered neither yet.
No, I would not recommend this to a friend
