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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 334 Showing 6,661-6,680 of 11,509 reviews
  • Rated 1 out of 5 stars

    Avoid this policy!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total rip off!! They advertise protection for 24 months but force you to pay yearly. If my math is correctly if i paid for a service for 24 months i should get a full 24 months not 12 months and be renewed or forced cancelation.

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hello! A Totaltech membership includes up to 24 months of product protection on most Best Buy purchases. The applicable plan (either Best Buy Protection or AppleCare+) will be added to any eligible purchase at no additional charge. You can learn more about protection at www.bestbuy.com/totaltech or by calling (888) BEST-BUY or (888) 237-8289 to speak to a Totaltech Expert. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I made the purchase. It’s good to know you have the assistance of well trained people in time of need that can give you a hand with computer issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Total Tech membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total tech membership is a real value... I have already used it twice and it has paid for itself. I hope I don't need to use it anymore but is there if I do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value. Great on valued and expensive purchases with peace of mind. Along with free installation and can use from time to time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very great to have, peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful for you electronic devices. Especially if you have drones or cameras. They will replace them or fix them for you. For little money or no money at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful service that more than pays for itself.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extended protection plan on everything you want, reduced cost of a in-home service call and free access to a tech on the phone to answer your question makes this a winner.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for letting us know that you find your Best Buy Totaltech membership a useful service that more than pays for itself! Up to 24 months of product protection with an active membership, free delivery and standard installation on new Best Buy purchases, everyday savings on repairs, advanced services, and more, plus VIP access to dedicated phone and chat teams are some of the wonderful benefits of Best Buy Totaltech! You can view all the benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    disapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased membership in May 2022, appliances installed in October. Called twice for repairs on 2 different appliances. The firs one, I was told to bring the fridge in... not a chance. the second request, stove. They sent someone with not experience at all to handle request. another app. needed

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a little bit pricey. But i like it. I found a lot of cheaper deal with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has always been great for all my tech products. Once I purchased my TV, I found out Total Care has taken over our old warranty. So far, so good! Always great service.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Best Buy Totaltech is an amazing plan for all your technology needs including your new TV! The membership offers free standard installation, including wall mounting when purchased along side your new TV, it provides a 20% on those same services for items you purchase elsewhere. Please feel free to check out www.BestBuy.com/Totaltech to learn more and to take full advantage of what this plan has to offer. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Not for everyone, great for most!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having total tech has litterally paid for itself, it definitely isnt for everyone but I have to say its been convienient for me, a person spending a bunch of money at best buy anyway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If only for my PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If all I had on Totaltech was my PC I would consider it more than worth the money. I get my PC tuned up once a month, and man what a difference it makes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its expensive NOT to buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with my appliances, which made installation cheaper and reduced cost of haulaway to zero. It saved more money in one transaction than it cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I use this membership all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership pays for itself and has helped me with so many computer issues. Covers all installation fees and any delivery fees. Overall a very beneficial membership

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We are glad to be here when you need us, computer issues can surely cause a headache. Adding the Free standard delivery and installation just makes it even better! We now offer up to 24 months of protection on most new devices purchased and exclusive member pricing. Check out all the amazing benefits Best Buy Totaltech has to offer at www.bestbuy.com/totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Great Membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just moved and bought a bit of items from Best Buy. This is a total MUST if you buy more than one item for the protection alone. It also comes with a lot of other benefits.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Congratulations on your move! Totaltech does work well even if you just need protection on your new purchases, but the added benefits included really enhance the membership. Free install and delivery on those purchases along with 24/7 Geek Squad support are just some of them, you can review them all on www.bestbuy.com/totaltech or by calling 1-888-BESTBUY (1-888-237-8289). BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Wouldn’t be without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than worth every penny. The Tech support is outstanding. The techs are very knowledgeable and helpful. It takes them 20 minutes to do what would take hours for a non-tech person.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Additional Charge For Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has a hidden fee. On top of the $200. membership, there in an additional fee each time to return for a repair. In my case it would be $99.00 each time I need a repair. I'm limited to two repairs a year. I decided that this wasn't a good investment for me. In addition the extended warranty runs concurrent with the manufactures warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my membership with the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They take there time to help you. I have taken two computer in to get picture taken off and also bought me a new laptop computer. Very happy with our service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totaltech membership is good to have especially if you have computer problems they fix it quick and answer any & all questions to help you stay on top of update's ect.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Totaltech is great for computers as it provides free 24/7/365 Geek Squad services no matter where you purchased the computer! Not only that, you also get up to 24 months Best Buy Protection/Applecare+ and free standard delivery/installation for most purchases. Check out www.bestbuy.com/totaltech to see even more benefits available to you. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Total Tech Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech membership is excellent program. Geek squad personnel provide excellent support on all my devices. It's an excellent investment. Well worth the cost.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for the review! With 24/7/365 Geek Squad Agents at the ready we are available whenever you need assistance should you have any tech issues. For a full list of the services we offer under the Totaltech plan take a look at your membership page at:www.bestbuy.com/totaltech . We look forward to seeing you! BBY-ExBrand_Totaltech

  • Rated 3 out of 5 stars

    Needs more incentive to expect people to renew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth renewing. Call tech support experts long wait time they don't have answers and hung up on me twice. Also you get"special" prices as a total tech member but these prices are everyday prices from Walmart. So just not for me

    No, I would not recommend this to a friend