Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 339 Showing 6,761-6,780 of 11,509 reviews
  • Rated 4 out of 5 stars

    Good computer insurance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems a good value. Kinda of like insurance since simple computer software fixes are high.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suppose to receive 24/7 tech support, didnt get any answers regarding my very late fridge delivery until 2 hours after my phone call was placed. Then stated they aren’t doing the installation because it isn’t included, which is.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    MR

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY MEMBERSHIP IS REALLY NICE AND EASY TO USE. THE GREEK PERSON PERSON WAS REALLY NICE AND HELPFUL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised at how good the geeks were in getting my OLED unboxed, setup and answering my questions. This service is worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team is always very helpful any time we had any issues. I bought a couple of laptops and you offered to help set them all up for my kids to use during quarantine.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for becoming a Best Buy Totaltech member! We offer 24/7/365 tech support on your computers as well as in home an in store services. Our remote and phone support agents are ready to assist should you ever need them as part of your membership. We are available by phone at 1-888-237-8289 and online at www.bestbuy.com/totaltech . You can also see your full list of benefits online at that same web link. We cannot wait to hear from you. BBY-ExBrand_Totaltech

  • Rated 4 out of 5 stars

    Well worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. We have used them many times and they have been responsive each time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great safety net for all of our products

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership met our needs. Haven’t used it yet - but it’s a great safety net just in case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service offering!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service offering. I have used them several times to solve problems with my 4 computers as well as other electronics in the home. Always great folks to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super convenient, I never realized how useful it would end up being to me. Automatic warranty, free shipping, plus exclusive sales!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Benefits over cost

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you know that you are purchasing multiple of expensive electronic products. The yearly subscription is cheaper than purchasing individual protection plan for each product purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue shortly after purchasing a new laptop. Geeksquad was able to fix it within 24 hours. Great to have totaltech support for all of our tech for one price.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We are very pleased to hear this! Unlimited Geek Squad tech support is one of the amazing perks that Best Buy Totaltech offers. Be sure to take advantage of all the other perks of your membership too! Please view them here: www.bestbuy.com/totaltech . Let us know when you need us. BBY-ExBrand_Totaltech

  • Rated 4 out of 5 stars

    Worth it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful to get my new laptop “up and running” and replaced my Hard Drive in old laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I have the membership with totaltech.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the protection I have with totaltech membership. Geek squad is good. Have used it in the past and they were able to solve my problem with computer

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thanks for sharing that the Geek Squad was able to solve your computer problem. We are happy that you really like the protection you have with your Best Buy Totaltech membership. Get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. When you need assistance, we are here for you. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Totaltech is a great option when buying an iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i signed up for this to get applecare with it for my new iphone, but it already paid off by checking a harddrive for me that crashed on my work laptop. they checked it for me for free!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Totaltech membership because I purchased two TV wall mounts and was told that the wall mount installation would be covered under my membership. That wasn't true. I cancelled my membership.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    New member

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perks of this membership look like a good value. Have to wait and see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our membership plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this plan. It covers all our computers and tablets so if anything goes wrong, I just make an appointment and drop it off. Saves us a lot of money too.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you so much for your review Brendafmccurry. We are glad that you have been able to use Totaltech for your computers and tablets. Get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. We’re always ready to help you in store, over the phone and 24/7 online. When you need assistance, we are here for you 24/7/365. You can call us at 1-888-BEST-BUY, that's 1-888-237-8289, online by logging in at www.bestbuy.com, and through the Best Buy mobile app. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Great Buy If You Buy Electronics

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been able to get a PlayStation 5, Xbox Series X, and Nintendo Switch Oled with total tech. worth the $200 price tag for someone like me who buys electronics a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love this Total tech support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a fantastic value, provided peace of mind and resolves setup, operational problems both remotely and at home support when required. Very happy with services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Guys are here.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is an excellent value with unlimited Geek Squad service provided for installation, repair, and consultation throughout the year.

    I would recommend this to a friend