Customer Ratings & Reviews

So far I’ve only had to use once for computer service, but they fixed the issue remotely, timely and was very patient and friendly. But I was pleasantly surprised to find out that a 24 month protection warranty came with the purchase of a new range because I am a Total member!

I renew my Total Tech membership every year. It is a HUGE relief knowing that my computer, phone, tablets, all my tech stuff is covered for repairs and tweeking. I rely on Total Tech and Geek Team to debug, devirus my stuff. I would be lost without them.

The best membership i have bought. i love the discounts on products it has on sale the extra savings that it gives me for being a member. The GEEK SQUAD has helped me save lots of money on needed repairs, I recommend everyone get the GEEK SQUAD, in the long run you do save.

It was worth it , had to get my computer repaired … would have cost the same and now I renew every year and get discounts / use the total tech on at least 2 products a year

Never did use because never needed Good deal if you can use it

I scheduled them to come and fix my TV at my new apartment, and they comes at times and I told them the way I wanted my TV to be fixed and they did it the exact way with no complications, and it was so fast. Best Buy is the best tech for your needs.

This service gives me peace of mind. I had a previous insurance policy and when a phone broke that policy (not through Best Buy) sent me a refurbished phone which died within a month and was not covered! I switched to total tech because they truly back their products and replace with new if needed.

Amazing perks and service with shipping and overall great value to customer

I see this as part of insuring my life. All these essential items should be insured and to have the GEEK SQUAD available is an absolute MUST HAVE. The whole family is more functional because of these BEST BUY SERVICES.

I purchased a new refrigerator from Best Buy to replace the old one that broke. As Totaltech member, I am get free delivery and haul away service, which was the main reason why I purchased the new fridge at Best Buy, as the model is being sold at many other local retailers. When the delivery guys arrived, they measured the stairway and claimed that the fridge won't fit, refusing to carry the fridge upstairs, even though the new fridge was smaller than the old one being replaced, which Lowe's had no problem delivering in the past. The Geek Squad delivery guys are just lazy and used some lame excuse, saying they were not allowed to lift the fridge above the knee, which would be necessary to carry it upstairs. They offered to leave the fridge in the garage, which I refused, so they put the fridge back on the truck and left. I am canceling my Totaltech membership and will never ever purchase any appliances at Best Buy.

The service was fantastic. The tech guys were friendly and knowledgeable in their work The took the time to explain and when my internet went out in the middle of installing 3 TVs they explained what to and if I had any problems they said they would come back the same day. Just can’t get any better service

This is a great price and it protects everything you buy instead of having to buy it for each item you purchase. Protection is the best thing you can get for your electronics. Everything or Anything can have something wrong with it that you can't see. This protection covers those unforeseen issues.

I just recently purchased Totaltech and having the mindset that if I have trouble with my new laptop, gives me relief. The salesman (Isaiah) was thorough and convinced me that BestBuys' Totaltech team is available and waiting to help me. By the way, I love the 2 + 1 laptop that also purchased.

I am one of those people who say, Total Tech support Support!! We don't need that!! That's just a way for them to ĝet more money from us... WELL I WAS WRONG!!! IF YOU BUY ELECTRONICS, YOU NEED TO GET THE TOTAL TECH. Just call the geek squad for they are your TECH HEROES.....

This membership is a real asset. Had trouble setting up my printer/scanner and had a person on the line helping me every step of the way. The Geek Squad set-up our 2 new laptops and transferred everything from them. It was nice to know everything was ready to go when we turned them on.

The entire Geek Squad members that I dealt with were all knowledgeable, pleasant and professional, which was very much appreciated. They reviewed all of the issues that were related to my PC and explained it in a way that i could understand what procedures they used and performed.

This saved me money as I brought my computer in with the message the hard drive was failing in only 2 years. They were able to install a new hard drive and transfer all data with no issues.

Considering the computers repaired since we purchased the plan, this plan has more than paid for itself. I shop at the store in San Marcos, CA and I've been super satisfied in and with all departments. Courteous, and friendly and knowledgeable personnel with a willingness to assist. Benefits are crazy good!

I bought geek squad protection when I purchased my items and I hate to say it but it came in handy. My microwave stopped working and cracked and thankfully with the protection plan was able to replace it without any problems.

Sounds like a good idea. Lets see how useful it really is. I already bought 2 laptops, a TV and 2 cell phones. My feeling is that all you need to do is some research and make good choices when it comes to electronics. So is TotalTech really worth it? Ill let you know when its time to renew