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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 344 Showing 6,861-6,880 of 11,509 reviews
  • Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is amazing I would recommend it to everyone I made a purchase on a radio and it was discounted and I didnt have to pay for my install which saved me hundreds

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Know their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I subscribed to this service. The Geek really know their stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If u like geek squad benefits get this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is definitely worth it if you’re buying more than 1 phone. I got 2 iPhone 14’s with my membership it’s like protecting each for $100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One membership we use all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is definitely a great deal if you purchase your electronics and/or appliances from Best Buy. All sorts of perks and protections, free delivery! Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech confidence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase will come in very handy in giving me confidence that my system will be in good hands and continue to operate at maximum efficiency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy instead of paying installation fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cost of the membership was only $10 more than the price of dishwasher installation and removing the old washer. Plus you get an extended warranty. I like it so far.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hey Tom! We are happy to hear you were able to take advantage of the free standard installation service included with your Best Buy Totaltech membership! So long as you keep your membership active you will qualify for free standard installation services on many of the items we sell, including appliances, home theater, computers, and smart home devices! Feel free to contact us anytime if you have any questions at 1-888-BESTBUY(1-888-237-8289) BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were professional, quick, polite. Techs arrived and removed old tv, then installed new one, and set it up. Recommend totaltech to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good one year deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat free delivery and setup of my smart TV and console plus my laptop is covered. $199 per year is a bit pricey though for renewal for accidental damage

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and feedback Barnie! Glad you are getting the value with your Best Buy Totaltech membership with benefits such as free delivery and basic installation of your smart TV and console! Plus we offer free tech support 24/7/365 for all your tech in your home regardless of where you purchased it! Many of our customers receive the full value of the membership cost within 1–2 purchases. You can view all the great benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Totaltech, you are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new to Totaltech membership but I used it today. The gentleman was very pleasant and patient. He quickly got to the problem and helped me solve it.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and feedback IMACKKathy, we really appreciate it. We are happy that you were able to use your Best Buy Totaltech membership to solve your tech needs. Get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. We’re always ready to help you in store, over the phone and 24/7 online. Learn more about Best Buy Totaltech at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Membership rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership has great advantages. Example: I bought cameras for outdoors and got a $200 discount and free installation! That in itself paid for membership.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and feedback flashdrive. We appreciate that you chose Best Buy for your outdoor camera needs, and glad that using your Best Buy Totaltech membership saved you $200 as well as provided free standard installation. Exclusive Totaltech member pricing, free delivery, and standard installation are some of the awesome benefits of Best Buy Totaltech. Learn more how Totaltech can save you money at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Totaltech good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to have the security of Totaltech on our 3 new phones and laptop. Of course, we hope we won't need it, but with teenagers, it feels good to have this safeguard.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for that feedback, Lizabee. I am glad to hear that all of your devices are protected by the Totaltech membership. That is a great benefit to being a member. Be sure to visit www.BestBuy.com/Totaltech and make sure you are aware of all of the benefits available to you as a Totaltech member! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Glad I have Totaltech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great to have. Bought a new phone and because I have membership, i saved $40.00 and all my phone information was transferred for free!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this service right away. I needed help setting up a new laptop to a sewing machine for embroidery. It only took 2 appts to figure out all the details. Thanks!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had difficulty getting my printer to connect to my new laptop. 1 call and they were able to get the problem solved in no time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers cancelled an appointment we waited three months for and drove two cars 40 minutes for because we were ten minutes late, when actually we were waiting in the customer service line for that ten minutes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have ... saves you on protection plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope it is good when I have to use it! Usually best buy protection plans pay for them selves the first time you need it. This has already saved me big $$.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and being a Best Buy Totaltech member. Thanks for sharing you have saved big bucks with your membership. With Totaltech, you’ll get up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ on Apple products, with an active membership. For most portable devices, plans also include protection against drops and spills. You can learn more about the benefits at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    A+ service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very knowledgeable and amiable. I had a bit of a difficulty, you could say, getting to my appointments on time. But they were able to reschedule me without a hitch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the membership is worth it. Hope it really works when I need to use it.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for the review! We're glad to hear it's been worth it so far. Total Tech has many benefits to offer and we would love to help you get use out of the plan. We're 24/7/365 at 1-888-237-8289 (1-888-BESTBUY) or online. You may also find a full list of benefits at www.BestBuy.com/TotalTech. We are happy to have you as a new member! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    So far, impressed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far impressed that it covers not just things you have bought from Best Buy but also purchases from other stores. Have not had an issue yet to use it.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thanks for sharing that you are impressed with the benefits that Best Buy Totaltech offers. Thank you for choosing Totaltech for your tech needs. Most Geek Squad services are included as part of your Best Buy Totaltech membership. This includes 24/7/365 tech support on all the technology in your home, no matter where you bought it. Also you’ll get up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ on Apple products, with an active membership. For most portable devices, plans also include protection against drops and spills. You can view all the great benefits of Totaltech at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 4 out of 5 stars

    good value if you use it for a few exchanges.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good value if you use it for a few exchanges. havent had to use it yet

    I would recommend this to a friend