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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 11,509 reviews
  • Rated 5 out of 5 stars

    Will see if is worth it. Hopefully YES!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure it is worth it, but took this out because the cost of the phone was so high. I have only had it a few weeks. Guess we will see!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Perfect Setup!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, very convenient, they install everything and you don't need to worry about anything which is vey efficient in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Worth the Price for Saving our Computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are doing a great job with cleaning my computers of junk that slow it down and installing hardware or programs when I want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Provides warranty on most purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth membership fee since I have a few items that I need to install for my car. Otherwise not sure if it really worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best, getting my old computer fixed , helping me purchase new computer and transferring data from old computer to new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to have them transfer data from old Mac to new one. That went off with no problem and now we have protection and technical support for the next 2 years.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Membership was a lie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told the member ship covered something it didnt. I had car audio stuff to be installed and was told it was 380 to install it after buying 500 in gear i was mad and wont fall for the bs again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads of deals and promos for total tech members. Saved over 500 so far , so I’m Ahead if the cost of membership

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We are happy to hear you have been able to save so much! Exclusive sales events and member discounts is a great aspect of the Totaltech plan. Explore more membership benefits at:www.bestbuy.com/Totaltech . I hope you continue to enjoy your Totaltech membership and we look forward to assisting you! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good membership to purchase if you frequent Best Buy for your valuable purchases & want some protection along with the discounts on delivery and installation etc!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleasantly surprised how wonderful this program is. I would highly recommend everyone use this. The services and savings are lovely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Totaltech™ gives you peace of mind in one comprehensive plan. It’s the plan you need to protect the tech you love. Buy Online. TVs Home Install. Ready In An Hour.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kinda worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a big discount on a purchase with my Totaltech membership.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a $1600 asus vivobook laptop from best buy that had broken speakers. Geek squad couldn't fix the speakers and they wouldn't take the laptop back either...

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hello. As someone who listens to my speakers daily on my device, I understand how that would be frustrating. We have many options for repairs depending on how the damage was caused with being a Totaltech member. You can check those out here: www.bestbuy.com/totaltech. You can try reaching out to a service center directly or can setup a free Geek Squad appointment at https://www.bestbuy.com/services/triage/home to possibly have it sent out for a quote on repair if available. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    You know whats up

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how I get free protection plan for all my thing that I bought at Best Buy. It pays for its self and more. 10000000000000% I recommend. 

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way to go when buying any tech and gotta love the perks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eduardo is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say we were really impressed with Eduardo! He was very knowledgeable and helpful in all aspects. I will definitely refer him to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my Eufy products  got burnt and stopped working. The customer service guy was very helpful in refunding the full purchase price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Total Support.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So very well worth it to have a geek squad technician a call away, at the store and by appointment at your residence. Extremely qualified squad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad recommendation costed me $180

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek told me I would need a new mother board to fix my computer so I bought one he recommended and it still didn’t work. Told me he can’t fix it because he doesn’t know what’s wrong

    No, I would not recommend this to a friend