Customer Ratings & Reviews

They have always been there for me. Have always answered my questions and showed me a few shortcuts. I usually stick with a few websites but they showed my a few different options.

This membership is a real value. My computer was hacked twice in a month; after the second, I took it to Geek Squad at Best Buy. Fixing that problem would have cost $150, but for a few extra dollars I now have a full year's coverage (insurance, basically) that if I have any other problem with that computer or my iPhone, Geek Squad will help resolve the issue!

I have had to have 2 older laptops backed up to portable hard drives. I have had to send out a 4 year old damaged computer and an old insertable hard drive to see if any data could be captured. I had to pay for the shipping to & from. I was able to recycle a much older laptop at the Best Buy store. I still have to ask about recycling the damaged laptop. I would have been given a discount if I went ahead with recovery and repair of my damage computer, but instead bought a new computer. I received some discount when buying a new laptop and another portable hard drive. I have also received answers to several questions about my computers and what could be done or not done. So, in the past month I have received a great deal of value with the Total Protection Package which I only used maybe once a year several years ago.

Best thing I’ve purchased . I don’t have to worry about purchasing multiple warranty everything is covered it comes in handy . So easy and convenient

Mostly positive results. A change to the administrative id was not communicated well, and caused some problems to right-mouse selection values that didn't work. Fortunately, the files were intact and could be located, so "no harm, no foul". The Geekers know their stuff, no doubt about that.

i have used this before and not real happy BUT this time with the old, new and carrying case....ALL Best Buy folks were BEYOND marvelous...Aaron, Andrew, Anthony...they are the AAA of Best Buy in my book. They ALL are TRUE Assets to this Best Buy

This membership program is wonderful for someone like me who is technologically inept. In-store and on-phone contacts (real people, NOT AI) are friendly and efficient. The Geek Squad is a Godsend.

This member ship is super worth whatever your buying it for with the perks and benefits it gives you I will’s recommend it for anyone

Excellent Geek Squad service. Challenging experiencing getting appointment through the website. Times are OKAY. The challenge is figuring out how to navigate the site to sign up for the appointment.

This membership is a terrific deal which gives me the incentive to continue to shop at Best Buy where their pricing is not just the best, but with the increase of the cost of living it makes sense. I will shop at Best Buy using my membership

Worth every penny! I would recommend this to anyone who has a small company or works in IT. Even though I have the skill to do, it helps me manage my time running the business and knowing that they do a top notch job.

I purchased the Best buy total membership. You can use it to have your computer checked or worked on at no extra cost to you. My computer hard drive died, they put a new one in and formatted it with Windows 11 at no extra cost to me. Best buy geek squad does a great job. I would highly recommend this program.

This has been a fantastic product. It's worth It's weight in gold. The amount of money i've saved as a result of this product is insurmountable. I highly recommend it.

This membership was the best purchased I ever made. I utilized its perks. I purchased a washing machine, got 2 stereo installations, had my computer checked out. All FREE with my Total Tech. The price I paid for membership saved me a ton of money

The best thing I have purchased this year. You will be glad you purchased the membership if you experience problems with your computer like I have you have the geeks to help you. For a full year they will help no matter your issue or problem.

I Love feeling like I'm protected when my computer is backed up. This membership, I feel has already paid for itself. Geek squad is awesome and very knowledgeable.

Bought a new computer and wanted to transfer the info from my old computer but am computer inept so wanted to have it done for me. By getting the Total membership it cost me nothing and I have continuing help for the next year. Already paid for itself! Thanks!!

The membership is amazing for all tech but especially if you have a computer or something else that is out of warranty. My computer was having problems and they took it in after asking what it was doing and now it runs great!!! I'm so glad i got the membership, it's much cheaper then buying a new laptop.

I really appreciated the geek squad in transferring data from my old computer to a newly purchased computer. The Best Buy membership really came through with this service.

As a Best buy total membership subscriber it gives you a peace of mind Yes the once a year renewal is a little spendy but at the end of the day it gives you a piece of mind that you got protection cover on any items that you buy for Best buy without have to purchase a separate geek squad extend the warranty I totally recommend purchasing it especially if you buy from Best buy!!