Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 11511 reviews
(11,511 customer reviews)to a friend
Rated 5 out of 5 stars
There when help is needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They eagerly help and they show how to understand your Apple Ipad, they guided me in setting up my new Apple Ipad thank you
I would recommend this to a friendRated 5 out of 5 stars
Geek Squars on Steroids
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have kids? Get Total tech membership PERIOD, they will break it, lose it, or God knows what. It's great knowing Total tech has my back.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and feedback. Say goodbye to debating whether to add protection when you buy new tech. With Totaltech, you’ll get up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ on Apple products, with an active membership. For most portable devices, plans also include protection against drops and spills. Also get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. We’re always ready to help you in store, over the phone and 24/7 online. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert.
Rated 4 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service this is a good product. Really good idea to get it.
I would recommend this to a friendRated 5 out of 5 stars
Smartest decision ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership was an after thought that has proven its value 5-fold. Get it. Don't and you will regret it, I guarantee it.
I would recommend this to a friendRated 5 out of 5 stars
Features..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2n d year now renewed my mbrship last month, discount on certain things, no charge in house service on selected items, seperate # to call
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review! We appreciate your loyalty and glad to hear you are using the benefits of Best Buy Totaltech such as exclusive Totaltech member prices, and VIP access to dedicated phone and chat teams when you need assistance! You can view all the great benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech
Rated 5 out of 5 stars
Excellent protection program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just having the peace of mind for protection on all your purchases makes this program totally worth it. Great value and ease of use makes it al worth it.
I would recommend this to a friendRated 5 out of 5 stars
We renew every year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll admit a total tech membership may not be for everyone. We seem to get the benefit out of it every year. Well worth it!
I would recommend this to a friendRated 4 out of 5 stars
Totaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for the exclusive access to Ps5 got it hopefully I find value elsewhere
No, I would not recommend this to a friendRated 5 out of 5 stars
Glad for Total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. So far, any issues have been covered and resolved with help from employees. Free and fast shipping is appreciated.
I would recommend this to a friendRated 5 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was incredibly surprised by this service from BestBuy. Always polite staff will help to sort out the most difficult situation. Excellent.
I would recommend this to a friendRated 5 out of 5 stars
Bill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This definitely was the best thing I purchased. It gives me peace of mind knowing I have the expertise of the squad when I need them.
I would recommend this to a friendRated 5 out of 5 stars
Go Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have the Geek Squad available for an older person using a computer and a little computer illiterate. But learning fast. Great customer service.
I would recommend this to a friendRated 5 out of 5 stars
Excellent Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the discounts as well as the coverage on the items I have purchased. Especially with Apple products and the large Tv I purchased!
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for being a Best Buy Totaltech member! Exclusive member prices and up to 24 months of protection/Applecare on most purchases are great benefits. With 24/7/365 Geek squad support, free standard delivery and installs, we are here to assist! Check out www.bestbuy.com/totaltech to learn about all the amazing benefits we offer.
Rated 5 out of 5 stars
Great membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a GREAT value!! All the employees are so friendly. If they can’t get it done they will stay on phone til it is. Love it!!
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you so much for your review and feedback Reagan, we really appreciate it! It is nice to hear that you find your Best Buy Totaltech membership has great value! If you ever need assistance, we are here for you 24/7/365 by calling 1-888-237-8289 that's 1-888-BestBuy, online at www.bestbuy.com/Totaltech, and through the Best Buy app. We look forward to hearing from you!
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought Totaltech would come in handy, but I haven't had a need for it. You must purchase Totaltech BEFORE purchasing any items. I was disappointed when I purchased it service and items at the same time. Don't waste your money.
No, I would not recommend this to a friendRated 5 out of 5 stars
BEST BUY BEST HELP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you're not sure about something there is always a second family there to help you make the right choices, thanks BEST BUY!
I would recommend this to a friendRated 5 out of 5 stars
Tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a slight problem with the laptop booting up. The tech team was very helpful in showing me one slight thing i was doing wrong
I would recommend this to a friendRated 5 out of 5 stars
So glad I purchased the Totaltech membership!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a great value. The service for a year is unbeatable. Plus you always get friendly, knowledgeable service.
I would recommend this to a friendRated 5 out of 5 stars
Membership benefits for a year.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service they go to install or fix issues to your house or at store. Is for a year and has a lot of benefits.
I would recommend this to a friendRated 5 out of 5 stars
Great plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is honestly a great deal it protects all your electronics in your home even electronics you didn’t purchase from apple
I would recommend this to a friend
