Customer Ratings & Reviews

Reasonable price, excellent service, have always got the job done!

Best investment I have done this year. The Geek Squad fixed my computer over the air several times.

So thankful to have had this! My amazing laptop crashed, ended up needing a whole new hard drive installed, Now it's like new again and wasn't even a financial hardship to go through!

This membership is fantastic , they provide amazing service and support to their members. •Provides private deals only for members •Save you a ton of money and time •offers to bring the service to your home •product has a faulty part, they’ll replace for free •makes sure they repair your product before handing it back •24/7 service •Extremely respectful and professional •And much more, these are just some of the things I have experienced since I’ve opened my membership 2 years ago. It’s worth it, I highly recommend this membership.

This is truly worth the cost. Considering that this covers different appliances within your home, different electronics.

This is a must buy ! Additional coverage for your purchase . I had a TV , malfunction , 6 months into using it. It was covered , equal value exchange for a new TV.

Exactly what was needed, ordering was easy and clear.

A Must Have with purchase of my Dell All in One with Epson Printer

During check-out process of buying a car remote starter, it showed the Totaltech price with a decent discount. I had plans to buy car dashcams as well. Hence, I purchased Totaltech along with the car remote starter. On the product page of the remote starter and during check-out, the latest installation date in the nearby Bestbuy was shown as 09-March-2023. I was ok to wait 20 days to get it installed. After check-out, I tried to schedule the appointment. As the scheduling page kept showing that an error occurred, I contacted customer service to schedule the appointment. I was told by the customer care agent that the latest available installation date is 29-March-2023. I explained that the product page still showed installation availability on 09-March. Customer care agent did not have an answer as to why there is a discrepancy. I spent total 30 minutes on chat and then another 20 minutes on phone. They could not provide an appointment for 09-March as shown on the product page. Totaltech membership is not cheap - its $199 + tax. Bestbuy touts that installation services are included in Totaltech. In my case, I could not see the way I will get this benefit on time, given the 40+ day wait period Net result: I cancelled both the product purchase and Totaltech membership

I like having the total membership with the knowledge that if anything needs repair that it is covered.

The membership is a great value—It is nice knowing that it is a backup just in case something might go wrong or a problem exist

Simple and easy membership and allows for savings and extra perks

last year our home burned down and my son lost all of his photography equipment. thankfully with the help of insurance and best buy membership, we wree able to purchase a replacement, including insurance! This membership has been so helpful and totally worth it!

I real depend on the staff to answer any of my questions, as well as them walking me throughout what I need to do to understand what I am not sure of. The staff is excellent!

This membership offers great services I will definately keep her for future purchases from Best Buy. They offer Geek services and up to a year if no interest I live this plan works out great for me.

This membership offers great value! We made a great decision in getting it. We have peace of mind knowing we can get our product service by knowledgeable agents in a timely manner.

This was a great purchase. I would recommend this to anyone.

This membership is a fantastic value and gives peace of mind.

The unlimited Geek Squad is worth the membership. Thank you!

I am glad that I got this Membership , Because my Desk Top was only a few months old . Got into a problem with it . still under warranty . Needed to get this problem fixed as Quickly as possible . Purchased this Membership also to keep from having problems again in the Future . Already used it for another problem .It Was Useful !