Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 11511 reviews
(11,511 customer reviews)to a friend
Rated 5 out of 5 stars
We love our membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fact that if anything goes wrong with any of our equipment, they will come out to the house to repair the problem.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Free Geek Squad support 24/7/365 online, in home, and in store is a great part of the membership. Pair that with the 24 months of protection on new purchases while the plan is active, and you start to see what’s to love about this membership! Feel free to check out this site for more information regarding Totaltech benefits www.bestbuy.com/Totaltech
Rated 5 out of 5 stars
This membership is a great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a great value and it is worth its weight in gold bullion. I would not trade this for all the tea in China
I would recommend this to a friendRated 2 out of 5 stars
Not worth it for televisions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it really. The delivery team did just that delivered the tv and then plugged it in. Not worth the money and I was expecting a little more. The last time I had a TV installed, they set it up for me. I had issues w my previous tv connecting to some of the apps and I thought well if they install maybe they know more than I do. NOPE!!! When I called to inquire about cancelling this $200 charge they told me I'd get less than $50 back. Ive had this for 10 days? I purchased the tv prior to Christmas and had it installed the day after Christmas. I inquired on December 30th. This might be worth it if something happens to the tv but they aren't THAT expensive anymore.
No, I would not recommend this to a friendRated 5 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the use of this membership. Gives me a peace of mind knowing my products are covered and the squad is there when I need them
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hello Rose, we agree that Totaltech can provide peace of mind! With 24/7/365 Geek Squad support plus up to 24 months of Best Buy protection/Applecare+ on most products when purchased with an active membership, you can feel secure in knowing that Best Buy is here for you for your technology needs. Check out www.BestBuy.com/Totaltech for even more benefits and info about the membership!
Rated 5 out of 5 stars
Tech support plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership was a great value for us and the work we had done was quick and professional. Great peace of mind provider, plus bonuses to boot.
I would recommend this to a friendRated 1 out of 5 stars
Total Tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy uses a 3rd party company to install Smart Thermostats(Install Inc). 6 weeks after purchasing I had to return the thermostats due to the fact that no one can install them.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth getting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get a dedicated line - meaning someone answers the phone for you then just puts you back in the regular queue to deal with their terrible support people. Not worth the money for service. Fine for getting things installed on the cheap.
No, I would not recommend this to a friendRated 5 out of 5 stars
I love Total Tech! Great money saver!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I have been offered great deals. The warranty and service deals are great! I love it. Getting total tech is a no brainer! Great membership!!
I would recommend this to a friendRated 5 out of 5 stars
Love the membership so far.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you purchase a lot of items from best buy like I do this is definitely worth the money.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review! We are happy you are finding the value with your Best Buy Totaltech membership, and love it so far! You can view all of the wonderful benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech
Rated 5 out of 5 stars
Worth the price!’n
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership definitely saves money and great for ease and peace of mind for delivery and installations! Definitely recommend!
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for sharing your Best Buy Totaltech membership is worth the price. From TV mounting to installing a smart video doorbell, there’s a huge list of in-home installation services that we’ll do for free when you purchase your product from Best Buy. You’ll also get free delivery on Best Buy purchases and free haul-away for most TV and major appliance replacements. Learn more about Totaltech, and how it can save you money and provide peace of mind at www.bestbuy.com/Totaltech
Rated 5 out of 5 stars
Membership is great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the unlimited Tech Support. I have taken advantage of this feature. All the techs have been very patient and helpful..
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for the great review Peggy! Taking advantage of unlimited Geek Squad tech support is one of the best perks about Best Buy Totaltech. Since we are available 24/7/365 do not hesitate to contact us! Please feel free to view all of the other amazing perks of your membership here: www.bestbuy.com/totaltech . Let us know when you need us!
Rated 5 out of 5 stars
TotalTech Membership is a Win
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The total tech membership is totally worth it. I was hesitant in purchasing in originally but I haven’t had any regrets regarding this purchase.
I would recommend this to a friendRated 5 out of 5 stars
Great overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this service since I have multiple TV in the order comes out with Free install on all the wall mount, excellent perks !
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Happy to hear you liking the membership! Free installs are just the tip of the iceberg when it comes to your Totaltech membership. www.bestbuy.com/totaltech has all the information about your member benefits
Rated 5 out of 5 stars
Membership works!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional support team, quality customer service, frequent & timely communication, frequent membership offers & promotions.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and feedback WJSr, we really appreciate it. We are glad to hear that you are satisfied with your Best Buy Totaltech membership and the services it provides. If you ever need assistance, we are here for you. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert.
Rated 5 out of 5 stars
Great Team!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This team assisted me with setting up my printer. I was missing a step. I made one call, and the issue was resolved. This customer is satisfied!
I would recommend this to a friendRated 5 out of 5 stars
Totaltech™ membership is a must!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always there when I need help! I’ll never purchase another item without a Totaltech™ membership. It’s worth it!
I would recommend this to a friendRated 5 out of 5 stars
Warranty service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always recommend warranty on any major purchase. This gives a peace of mind and I have used it more than I paid for it.
I would recommend this to a friendRated 5 out of 5 stars
Love my membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership is so worth the money. The people who work there are very patient and understanding. I couldn't ask for better service.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you DeJay for the review! We are always ready to help. Tech issues can be complicated but we want to make that as easy as possible for you when that happens. We have phone and online support agents at 1-888-237-8289 and www.bestbuy.com/Totaltech available 24/7/365 in addition to our in store service and support options. We can't wait to continue to support you!
Rated 5 out of 5 stars
Late night help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Totaltech service helped us installing and downloading a game that we had trouble with. They did a great job. Very easy to use at 11pm.
I would recommend this to a friendRated 5 out of 5 stars
Fantastic Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership best helps when knowing you could and will need help with all your tech needs. Thanks to the rep helping me out!
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thanks for sharing your experience, Carlos! Totaltech is truly wonderful for providing support for all your tech needs. With 24/7/365 Geek Squad support, a 60 day return/exchange policy for most purchases, and exclusive savings only for members, Totaltech has some amazing benefits no matter your needs. Please visit www.bestbuy.com/totaltech to see even more.
