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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 381 Showing 7,601-7,620 of 11,509 reviews
  • Rated 5 out of 5 stars

    Geek Squad is the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to use this service already. I am sure will need to use again, as I am electronically challenged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best embership ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a lifesaver. It comes in so hqandy and returns are never questined. I now only shop at Best buy because of this

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hello Carolyn! We are glad you are enjoying your membership! With Best Buy Totaltech you have the benefit of an extended 60 day return and exchange window. There are many other benefits you can take advantage of. We would highly recommend checking out www.BestBuy.com/Totaltech to learn more. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of mind that my devices can be fixed if needed through geek squad. Trying thisbfor the first time so hoping it pays off when needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love GeekSquad support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and very helpful. Turn over time wqs 1 day! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE KNOWING THERE IS ALWAYS HELP FOR ME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i HAVE PEACE OF MIND KNOWING i CAN GET A HOLD OF A TECH WHENEVER I NEED HELP WITH MY COMPUTER. ALSO A REAL DEAL FOR THE MEMBERSHIP

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Getting free 24/7 Geek Squad support remotely and free in home and in store appointments for computing trouble certainly is a real deal! Not only that, you also get free delivery and installation and a 60 day extended return policy for most purchases. You can review the full list of benefits here www.bestbuy.com/totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Got my PS5 from this membership.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this membership. I've been trying to get a playstation5 for a long time and if it wasn't for Bestbuy I would still be looking for one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifesaver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No brainer ! With sll the products and services I buy, it almost seemed too good to be true for this plan!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Luv it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    real value cant live without this type of device, love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the staff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    staff here is awesome, they do their best and you can tell they show their humanitarian sides at every turn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Email scam!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is definitely worth the cost. Helped me clean up my laptop and back to new working status..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with service. Quick and fast repair time, agents very helpful, knowledable and courteous.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In theory, there are some benefits which should make this membership totally worth it. But in practice, apart from the extended return policy, they had a lot of excuses for why they couldn't do what they promised.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totaltech deep cleaned our computer. I am very pleased with the service we received. I Highly recommend this service.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review. We are happy to hear you are pleased with your Geek Squad services. Best Buy Totaltech provides you with 24/7/365 access to Geek Squad. We’ll be here when you need us. Don't forget to take advantage of all the great benefits membership offers. You can find more information at www.bestbuy.com/Totaltech and if you ever need our assistance, we are happy to help. You can reach us online at www.bestbuy.com, through the Best Buy App or give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289) BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Total Tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech support is great. A tech came to my house twice to set up my streaming and ROKU. Excellent job and reliable.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Chuck, thank you for your review. In home service is just one of the many benefits under your Best Buy Totaltech membership. Geek Squad is available for you 24/7/365 and we are happy to help. Please take a moment to view all the great benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech and if you ever need our assistance, we are happy to help. You can reach us online at www.bestbuy.com, through the Best Buy App or give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289) BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Incredibly Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TotalTech is the worst service I have ever had. I had a dishwasher improperly installed 2 weeks ago. I've contacted them on six different occasions and they keep telling me to call back. This service blows.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was apprehensive, at first. But I am happy to have purchased it! If you are a gamer; this is what's up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal in a protection plan support by the geek squad. Also, you get discounts on purchases even if its on sale.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Deebo, thank you for being a Best Buy Totaltech member! Exclusive member pricing and protection plans on new devices are a couple great benefits. Be sure to check out the other amazing benefits we offer at www.BestBuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership offers a ton of great perks and it’s perfect if you plan on buying more than one item during the year.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We agree Becca, Best Buy Totaltech does offers a ton of great perks. You can learn more about all the great benefits, and money saving services that Best Buy Totaltech offers by visiting us online at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Membership is nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used yet. It is nice to know if we have a problem with the laptop we bought or any future purchases help is a phone call away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Members

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that if you buy something you get it installed for free or less than the standard charge. This plan helped me save $700.00?

    I would recommend this to a friend