Customer Ratings & Reviews

Love the membership. It has been great in saving money and expert help. Would not be without this

TotalTech is one of the best things I ever purchased. The Geek Squad is professional and efficient.

Having this membership is a game changer, imagine everything protected based on this, no hassle.

Great product to protect your investment. I bought gaming computer system for son and insured with best buy total tech.

I found the service was very efficient and informative. I was very satisfied and glad that I have membership.

BestBuy agent accidentally canceled it, and now the agent or BestBuy can't reverse it. They politely told me to please go ahead and do your shopping somewhere else...

Do it. Do it. Do it. It’s actually very useful. If you’re busy, why waste your energy putting up TVs and installing appliances.

Pricey but if you utilize all of its benefits it is actually worth it. Check out the special pricing on certain items weekly.

This membership gives real value to what is being offered, you never have to worry about the item you have purchased .

This service comes in very handy 24/7! The other perks that come with this service add to the value!

Its a real value and peace of mind of getting protection plans on purchases and unlimited support are great. Thanks!!

Don’t recommend non professional people They welcome you in the beginning thin when you have an issue they escape

I am not even sure where to begin. I will say, my horrible experience started with my very FIRST need to use this plan. I purchased a dishwasher in March 2022. So, here we are, in June, and it's already leaking. My initial call to schedule was a breeze. Of course, that was after a 30 minute online chat, in which the rep told me at the END of the conversation that she could not help me and I needed to call Insignia directly. As I said, that phone call was quick and painless. I had my appointment all set for sometime in between 12 and 8 pm. Well, the day before my appointment, Samual called and left message, as well as a text. He informed me he would be at my home at 8 am. I explained that my appointment was scheduled for the afternoon. He proceeded to tell me how he had a doctor's appointment and he could only arrive at 8am! The text messages I received were by far, the most unprofessional texts I've ever received. I called Best Buy to tell them all of this information. One hour on the phone and they could not even find my appointment. So, they rescheduled and PROMISED it would not be Samual. Why would it be? He couldn't be there late in the day, so perfect. Nevertheless, the morning of my appointment (which was scheduled for the afternoon as I originally requested), Samual started to text me again. I called Best Buy the day of the appointment and they still had Samual in the system for the afternoon. Well, Samuel showed up anyway and sat in front of my home for ONE HOUR and didn't get out of his truck for even one second. My wife was petrified. I called Best Buy again and told them I was calling the police. He finally left. So now my new technician is scheduled to come and he shows up one hour early. I leave work, run home, and he looks at the washer and says "it's the hose". HE informed me that the best buy techs who installed the machine did it wrong (blamed his own company). HE then said he was sending the hose part to my home, shipped immediately. Well, here we are a week later. No part, no hose, and of course, no answer or response from the new tech. He told me he worked for Best Buy for 17 years and would never screw over a customer. Well, my appointment is tomorrow and he will not answer my calls or texts messages. I can't even confirm as to whether I need off from work! A total disaster. I am contacting BBB if this continues.

Hands down this is a must if you shop at BuyBest often for all your electronics and appliances!

I have many tech products purchased from BestBuy and all of them covered with this Totaltech service. It gives peace of mind.

Membership is a great value. Have been able to get a couple consoles due to being a member on top of the other great benefits.

Must have service, all product purchased with this is covered for 2 years, extended returns and extra help for 200/year!

Friendly agents but unable to help and keep giving runaround. I have an order I placed 2 months ago, waiting for delivery and no-one can provide help on when It will be delivered. 11 calls and chats and counting....

I was very hesitant to purchase this but I’ve already saved so much money thank you for suggesting this at the time of purchase

I have save a lot of money with total tech. Have warranty on everything you buy is a plus too.