Customer Ratings & Reviews

There's an old advertisement that says, "Don't leave home without it". I think Best Buy could also boast for the same. We now lived in an era that is practically ran by technology. Best Buy store is and has been my first choice when it comes to computers, printers and other devices that are now a necessity to live our lives competitively and quickly. Because of that demand to run our lives efficiently nowadays, membership with Best Buy is well worth it. It's the best advice I could give to my friends and loved ones to keep their electronic devices in tip top shape. When visiting Best Buy, don't leave the store without it.

I really value my My Best Buy Total™ membership and the way it’s structured. It saves me a significant amount of money on warranties by automatically applying a two-year protection plan to most purchases, which removes the need to make individual decisions at checkout. That alone provides peace of mind and long-term value. I also appreciate that the coverage extends to cell phones purchased through the Verizon representatives inside Best Buy, which makes it easy to keep everything under one roof. On top of that, having access to free computer diagnostics, reinstalls, and technical support has been extremely helpful and convenient. Overall, the membership consistently delivers real value, convenience, and protection, and it’s a service I genuinely enjoy and rely on.

I have found this membership is a great value and have recommended it to a friend. Help is always available with the Geek squad and most of the time they can zero-in to the problems I have. The previous BestBuyTotal membership offered the opportunity for a Geek Squad tech to come to my home to set thing up. This part of the Total membership is no longer available and I am disappointed in that part of the membership. I truly believe that each member should be offered at least ONE home tech support -- especially when I purchase most of my electronics from BestBuy.

I bought the HP Office Jet Pro 8120e. I love it. I was so nervous regarding the setup because I'm not a technical person. That is one reason why I bought the membership. Best Buy came, set it up and I didn't have to do a thing. My mind was at ease. Also, knowing that if I need anything or any help, they are there to help me or come to my house if needed. This takes a lot of stress out of a 79 yr. old woman. Not only that, but Robbie, the salesman did an awesome job of helping me pick out a printer and explained them very well. I t was a pleasure doing business with him-and no pressure.

TotalTech main advantage is extended warranty for 2 years. Computer setup transfer of old files is a nice plus too. If you will use Applecare the extra year is added value. Unfortunately they discontinued home TV installs but I just did that myself. Had better service support on fridge that was dead on arrival. Wish they checked it out in advance or could return same week. The Samsung Frame TV was tricky to get the TV talking to its control box and would have been handy to have Geek Squad Software help. I would have given 5 stars if TV setup was still available.

I suffered two computer failures in less than two months, and I needed to get these high-end systems back online. The Geek squad people found the problems with both systems, and were able to fix the problems quickly. My computers are back home and working properly. One of the computers required RAM replacement, and the best price I could find for the needed parts was at Best Buy. So, I was able to purchase the new RAM online on the Best Buy web site with the in-store pick up option, so the Geek squad people were able to perform the needed installation quickly. I appreciate the service I received as well as the relatively low price for the hardware I needed to purchase :) . Also, signing up for an annual membership saved me money on the system repairs, and I now have options for other savings throughout most of this year :) .

The My Best Buy Total membership has been very useful and convenient. I like having extended protection and support included, which gives me peace of mind when purchasing electronics. It’s reassuring to know help is available if something goes wrong, without needing to worry about additional plans later. The membership benefits are easy to understand and simple to use, and it adds value if you buy or upgrade tech regularly. Having coverage and support in one place makes the overall experience smoother and less stressful. For anyone who frequently shops for electronics or wants extra protection for their devices, this membership is a practical and worthwhile option.

I recently purchased a Mac and an HP printer at Best Buy, and the entire experience exceeded my expectations. From the moment I walked in, the staff was knowledgeable, approachable, and genuinely helpful without being pushy. They took the time to understand what I needed and guided me toward the right products for both performance and value. The checkout process was smooth and efficient, and everything was clearly explained, including setup tips and warranty options. Both the Mac and the HP printer work perfectly and were exactly what I was looking for. I also want to highlight how satisfied I am with the Best Buy membership. The benefits, support, and peace of mind it offers truly add value to the purchase. It made the experience feel more premium and customer-focused. Overall, Best Buy delivered a professional, seamless, and trustworthy experience. I would absolutely recommend shopping here and maintaining the membership—it’s worth it.

I recently reactivated my Best Buy Total membership, and it continues to be a solid value for how I shop. The extended protection plans and included services give me peace of mind, especially for larger electronics purchases. I like not having to worry about unexpected repair costs or add-on fees at checkout. The convenience factor is the biggest win for me. Having support and coverage already included makes the buying process simpler and less stressful. It feels like a practical option if you purchase electronics regularly or want extra protection without managing multiple warranties. Overall, reactivating the membership made sense for my needs, and I find the benefits easy to use and worth the cost.

I’ve had My Best Buy Total™ long enough now to say this confidently: if you buy tech regularly, this membership pays for itself. Between extended protection, included support, and member-only pricing, it removes friction and uncertainty from purchases that normally come with “what ifs.” I don’t have to second-guess protection plans, returns, or setup help—it’s already covered. That peace of mind matters when you’re buying higher-end laptops, appliances, or home tech. What I appreciate most is consistency. There’s no nickel-and-diming, no confusion at checkout, and no scrambling when something needs service. It feels like Best Buy actually thought through the customer experience from start to finish. If you’re someone who values reliability, support, and long-term value—not just a one-time discount—My Best Buy Total™ is absolutely worth considering.

I was on the fence about the annual fee, but if you are buying a big-ticket item like a gaming laptop, the math actually works out. The main reason I got it was for the included protection plans (Best Buy Protection). It gives me peace of mind knowing my expensive tech is covered for accidents without having to buy separate warranties for everything. The 60-day return window is also a nice bonus, as it gave me plenty of time to really test out my new gear to make sure it was right for me. It’s expensive if you don't shop here often, but for a major purchase year, it pays for itself.

A LIL BACKGROUND I'm just a regular person who loves technology, and I'm always, and I mean ALWAYS looking for ways to save money and make my life easier. That's why I joined My Best Buy Total after taking the long way around the pond for a long time. I've been a BB regular member for a few years now but I just recently upgraded my membership to the My Best Buy Total Membership, and I've been really pleased with the value that it offers. I've saved money on extended warranties, and free 2-day shipping. I've also taken advantage of member-only deals and early access to new products. In this review, I'm going to share my experience with My Best Buy Total and discuss whether or not it's worth the cost. I'll also provide some tips on how to get the most out of your membership. I hope this review helps you decide whether or not My Best Buy Total is right for you.-------------------------------------------------------------------------------- BENEFITS Free 2-day shipping on all orders, regardless of size or price. This is a huge convenience, especially if you shop at Best Buy frequently. Exclusive member prices on a lot of items. I've already saved money on laptops and other devices. Early access to new products and sales. Sometimes I love being able to shop for the newest gadgets before they're available to the general public. Extended 60-day return window on most products. This is great for peace of mind, especially when you're buying expensive items, I've returned a few gadgets without any trouble thanks to this. Geek Squad protection on all of your tech devices, regardless of where you bought them. This includes unlimited 24/7 tech support, in-home service, and more. In addition to these core benefits, it also offers a number of other perks, such as free installation on select products, discounts on Geek Squad services, and access to exclusive member events. Here are some EXAMPLES of how I've used the benefits of my membership to save money and make my life easier: I saved $100 on a new iPad Pro when I took advantage of an exclusive member price and an extra $50 when I priced matched on flash sale after a few weeks of having the iPad. I was able to get a ram upgrade of my laptop installed for free under the Geek Squad protection plan when I bought the ram stick at Best buy. I was able to return a product that I didn't like after 60 days, thanks to the extended return window (this 60 days window work for price matches too). I got help with setting up my new iPad from a Geek Squad technician, thanks to the unlimited tech support. I hope this gives you a better understanding of the benefits of My Best Buy Total.-------------------------------------------------------------------------------------- VALUE Whether or not My Best Buy Total is worth the cost depends on a few factors, such as how often you shop at Best Buy, what types of products you buy, and how much you value the benefits of the membership. If you're a frequent Best Buy shopper and you buy a lot of tech devices or if you are in the Apple ecosystem then it'll save you on Applecare+ (it's included in the membership perks), then it's definitely worth the cost. You'll save money on free 2-day shipping, exclusive member prices, and extended warranties. You'll also have peace of mind knowing that your tech devices are protected by the Geek Squad. HOWEVER, if you don't shop at Best Buy frequently or you don't buy a lot of tech devices, then it may not be worth the cost. Here's a simple WAY TO CALCULATE whether or not My Best Buy Total is worth the cost for you: Add up the cost of all of the benefits that you would use, such as free 2-day shipping, exclusive member prices, and extended warranties. Divide the cost of the membership by the amount of money that you would save on the benefits. If the result is less than 1, then the membership is worth the cost for you. For example, let's say that you would save $200 on free 2-day shipping, exclusive member prices, and extended warranties. The cost of the membership is $179 per year. If you divide the cost of the membership by the amount of money that you would save on the benefits, you get 0.8. This means that the membership is worth the cost for you, because you would save more money on the benefits than the cost of the membership.------------------------------------------------------------------------------------- TIPS To get the most out of your membership: Shop around and compare prices before you buy anything. Even though you get exclusive member prices, it's still important to compare prices to make sure that you're getting the best deal and CHECK for sales after you got the membership on the items you already bought so you can do a price match and save even more. Take advantage of free 2-day shipping. This is a huge convenience. Use your extended warranty. If you have a problem with one of your tech devices, be sure to use your extended warranty to get it fixed for free. Get help from the Geek Squad. If you need help setting up your new tech devices or if you have a problem with one of your devices, the Geek Squad is there to help you. Overall, I think My Best Buy Total is a great value for frequent Best Buy shoppers who buy a lot of tech devices. The benefits of the membership can save you more money than the cost of the membership.

Best buy total -is the real deal, bold value, fast fixes, and genuine care. Geek squad told me 2 days, but had my laptop ready in 2 hours. As a first time college student on a tight budget that kind of support is priceless. The discount helped tremendously, the protection plan delivers, and the service feels like having a tech guardian Angel in Blue. break it ? They fix it. stress? Gone! the membership truly comes through when it matters!!!

I’ve had my Best Buy Total Tech membership for a while now, and it’s honestly one of the best decisions I’ve made when it comes to tech and electronics. The value you get is crazy. Free Geek Squad support alone pays for the membership—any issue I’ve had, big or small, they handle it fast and professionally. The unlimited tech support is super convenient, and the included protection plans on most purchases take a ton of stress off when buying expensive devices. I’ve used the warranty and repair benefits more than once, and it’s always been smooth and hassle-free. The exclusive member pricing has also saved me real money on major purchases. Between the discounts, free deliveries, and priority service, it already paid for itself way sooner than I expected. If you buy electronics regularly or just like having peace of mind when it comes to your devices, Total Tech is a no-brainer. Best Buy made this membership feel premium, reliable, and genuinely helpful. Highly recommend!

I always buy all of my products from Best Buy. I have never had anything less than the best customer service no matter what area I go in the knowledge of everyone there is so awesome from management owned down to the employees. I love Best Buy and I hope that I do get a chance to win this $400 gift card. I just moved in my home and I am needing more things for it. I will only use Best Buy I trust the warranties. I trust what they show me to use as far as any equipment. Sometimes I come in. I feel so lost. They help me they show me how to use whatever I am buying. I appreciate the fact that they even take care of me the way they do. I recently bought a washer and dryer. It is so beautiful a dream come true for me because it’s the pair that like thank you to all the employees for always being so kind

Just the 2 years of free apple care, makes up for the price of the membership by itself.... If you buy ONE apple product a year, it makes you whole. "Membership just for the right to shop" sounds weird at first, but the member only deals are pretty good when they are on products you need, but if you are thinking about this membership and DON'T buy at least one major purchase (phone, computer, TV, Appliances, etc) a year, then it won't add up to be worth it, the major appliances and expensive tech is where the savings really add up. Protection plans on everything (including apple care) by default is amazing piece of mind, needed to use it twice last year, but keep in mind it's only included while the subscription is active, so no "get it for this purchase then cancel it" workarounds.

The Total Tech Membership has been worth every penny. It takes all the stress out of owning new tech...setup, support, protection, and even returns feel effortless. Any time I’ve needed help, the service has been fast, friendly, and actually useful. It’s great knowing I can walk into any Best Buy and get priority support without jumping through hoops. The included protection plan alone pays for itself, and the discounts on services and installations are a huge bonus. Whether you’re upgrading your PC, adding accessories, or setting up a new device, Total Tech makes the whole experience smoother and more convenient and just gives me peace of mind. This membership is an easy recommendation. I’m extremely happy with it.

I’ve had the Best Buy Total Yearly Membership for a while now, and I have to say, it’s been totally worth it. As someone who buys electronics regularly, the perks really add up. The extended warranty and protection on my devices give me peace of mind, and the priority Geek Squad support is a huge bonus — I can get help anytime without long waits. The extended return window is perfect, especially during the holidays or for big purchases, and the exclusive member deals and repair discounts are a nice touch. I’ve already saved money and avoided stress thanks to this membership. At $179.99/year, it’s not cheap, but if you shop at Best Buy often, it more than pays for itself. Highly recommend for anyone who wants extra protection, support, and convenience for their tech purchases.

I have always been able to fix PC problems on my own. But when my wife who is a gamer started having freeze ups in a a game I finally ran into a brick wall. I signed up for Best Buy Total to use the Geek Squad. I was impressed with their service. The techs are friendly and very skilled. I had not spent much time in Best Buy's for years, but using the Geek Squad I discovered that Best Buy has the best deals on electronics and appliances! I check out in store specials whenever I am there, and I like the emails on their deals. Staff is very friendly and NO pressure sales people. Plus they have a clean rest room!

I’ve had the Best Buy Total membership for a while now, and it’s been well worth it. The included protection plans give me peace of mind on my purchases, and the free delivery and installation perks have saved me both time and money. I also appreciate the extended return window and the access to tech support when I need it. Overall, it makes buying electronics feel a lot less stressful and more convenient. Definitely a solid value if you shop at Best Buy more than occasionally.