Customer Ratings & Reviews

I've been a Total Tech member for over 2 years, and I am completely satisfied of the expertise and quick response to all of my requests. They fixed my computer that another provided had messed up for months. I have not had any bad experiences since.

It’s awesome, Bez lot of benefits, easily fix things and best support

We’ve been really happy with our total tech membership. We had a couple problems with the new washer that we bought so we reached out to geek squad and they came and fixed it!! They also stacked our dryer on top of the washer with no problems. Very professional!

This plan is essential for electronics. I would totally buy it again.

My former computer experts were extorting money from me. With a recommendation from my financial advisor, I immediately called BEST BUY, and made an appointment with the GEEK SQUAD, who examined my computer to ensure it was clean, then they installed Wellroot.

The geek squad helped me find a new computer, transfered all my data from old compter, added extra icons and short cuts, answered all of my questions. I went back for a 20 minutes Q and A and they walked me through and soved all my problems and were helpful and patient.

Huge value here. Not only with the discounts, etc, but you get next-level service. Especially good if you purchase 4-5 times a year, and spend 2k+ annually on gadgets tvs computers and peripherals.

The membership is good if you are a tech fanatic or buy items weekly, or monthly. Not sure how the new system will work but exited to see what’s in store

Customer service is excellent, and they even explain in detail what’s wrong with your devices and offer the best solutions and best prices. Yearly subscription is good if you have various devices.

If you have multiple items from Best Buy this really has some good value. Getting the apple care on Apple Devices bought there along with warranty and assistance from Best Buy should anything go wrong is certainly beneficial. We are pleased with the program.

This is extremely valuable if you buy from best buy more than 3 or 4 times a year. I found that i was saving more money than i spent on the membership. Though thats only because I was buying things frequently. So for buyers who come here a lot this is worth it.

Purchase all electronics you want knowing you have protection. If you have kids and tech this is the membership for uou!

I don’t use it often, but even 1 call is cheaper (for me) than getting someone else to do it at my house, or pack it up and go elsewhere… so idk~ I just pay it once a year and it’s ALWAYS worth it to me.

We weren't going to sign up for Totaltech membership until the salesman explained that it would be cheaper than paying for the installation of our new microwave and the haul-away cost of the old one. Plus, we have a year's protection and service. Such a deal!

I went in to have my HP laptop checked. An electrical surge had hit the laptop and the screen was flickering. Ellijah was very helpful and told me about TotalTech. He told me all the benefits I would receive as a yearly member. I’m so glad that I chose Best Buy to take my computer too.

Very happy with my Totaltec Membership. At first i questioned myself IF the membership was worth purchasing. After only a month, I have save almost 3 times the membership cost (member pricing, Free installations, old appliance Free haul away).

Great value. Very useful lately coz all my decade old home appliances are acting up and having issues. Yellow pages is no lobger useful in finding acceptable repair tech. The Geek total tech membership simplified the task of finding a very dependable repair tech. Proud of the Geek!!!

If you have a gamer at home, or tech or just kids this membership will save the day few times a year… saves you money !!! Tons of money!

TotalTech was a good membership that included in-home Geek Squad services. TotalTech is no longer available and has been changed to My Best Buy Total which does not include in-home Geek Squad Service without charges.

Service and the product is amazing! It is always best to have some level of insurance for greater assurance for your product