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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 405 Showing 8,081-8,100 of 11,509 reviews
  • Rated 5 out of 5 stars

    Total Tech is totally the "Best",

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase of all! These guys are great. I'm low tech and they brought me into the real world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    we love our membership and use all the time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a tremendous value - plus I love the peace of mind when purchasing electronics.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Orlando, thank you so much for letting us know that your Totaltech membership has tremendous value, that you use all the time, we really appreciate it! We are glad that Totaltech provides you peace of mind when purchasing electronics. Get expert advice, product recommendations, appointment support and much more. See how Best Buy Totaltech can provide you peace of mind by visiting us at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    So far no problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is included with my total tech, which is helpful if something goes wrong with your product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far great value. Got AC installed and service was included and 1 year insurance is included in it too

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Happy to hear the value is to your satisfaction. Automatically linking the insurance with the membership is helpful since accidents happen sometimes. You can see what other benefits the membership offers by going here www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Seemed like the right thing to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t know about this until it was offered and it seemed like a great idea for a year or two

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a good deal and it's going to save me a lot of money. So glad I got it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very challenging to deal with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TotalTech spent two calls with me. The first time they disconnected. The second time after a chat back and forth the were going to send me to another support that had a 31 minute wait time.

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hello. Thanks for leaving your review here. It’s unfortunate that you’ve had a difficult time connecting with our Totaltech support team over the phone. I know waiting longer than expected can be frustrating. You’re also able to get assistance by connecting with our Chat team here, https://www.bestbuy.com/contact-us , or by sending us a private message/DM on Facebook, Instagram or Twitter. We want you to get the assistance you need and take full advantage of your membership. You may view the additional benefits here, https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983 . BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Worth the membership.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the GS support several times since purchasing it. Excellent service & definitely worth it.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and feedback Jojo, we appreciate it! We are happy to hear you are finding the value with your Best Buy Totaltech membership, and have been able to use the Geek Squad tech support several times for your tech support needs! Unlimited 24/7/365 tech support for all your tech in your home is one of the great benefits of Best Buy Totaltech! You can view all the benefits at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad took care of all my needs and explained this protection package.This is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    n/a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are very helpful and fast service, i can call them anytime and they are very resourful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t need this often, but I needed it this week and I was so thankful to get help with my computer.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you so much for letting us know that you find your Best Buy Totaltech membership a life saver, as it provided you help with your computer! You can view all the great benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is real value member prices plus unlimited Geek Squad support. Also, protection plan included bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The membership is best for electronics!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is fantastic and you’ll have peace of mind knowing that your products are covered.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for sharing that you get peace of mind from your Best Buy Totaltech membership, and find it fantastic. Get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. We’re always ready to help you in store, over the phone and 24/7 online. Check out all the awesome benefits of Best Buy Totaltech online at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Love our membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value. I love the fact that you receive unlimited Geed Squad support.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you so much for your review and feedback Aliceson! We are glad that you are finding the value in your Best Buy Totaltech membership. If you ever need assistance, we are here for you 24/7/365 at 1-888-237-8289 that's 1-888-BestBuy or online at www.bestbuy.com/Totaltech. Thank you for becoming a member. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    totaltech membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for this membership is great I plan on renewing this next year the benefits are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy to have this membership option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy that Best Buy offers such a protection plan, and that it comes with unlimited geek squad support.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We're glad that you are happy with your Best Buy Totaltech membership! The included Best Buy Protection plans are truly an amazing feature. Please don't forget to check out all the rest of the benefits you can take advantage of at www.BestBuy.com/TotalTech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Don't go without it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not think about not using this great membership. Worth every penny! We use it a lot during the year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great membership! helped me get hard to get products such as a PlayStation! I also love the protection plans!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it to have a piece of mind i would rather pay a fraction of the price than full price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Has its drawbacks

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the membership certainly provides some value, it comes with its drawbacks. They do not clearly advertise that the technicians coming to install your product are likely a third party contractor and not the actual Geek Squad. Also they advertise you can use the service to have other TVs mounted but when the technicians arrive they will say they don't have enough time and refuse to do it.

    No, I would not recommend this to a friend