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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 406 Showing 8,101-8,120 of 11,509 reviews
  • Rated 5 out of 5 stars

    We are very happy to have the upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had Geek Squad support for years and have upgraded to Total Tech, the newest and better evolution of support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very satisfied, will recommend to friends and family. This is the reason i shop here!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    total tech is great to have. already save over $150.00 dollars in delivery charges insulation etc.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for becoming a member, and we are excited to hear about your savings! Free standard delivery is an amazing benefit indeed. We also offer up to 24 months of protection on most devices purchased, free standard installs, access to exclusive member pricing, and having 24/7/365 Geek squad support provides peace of mind. Visit www.bestbuy.com/totaltech to learn about all the benefits Best Buy Totaltech has to offer! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Love our membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is a great deal with discounts and free service plus warranties on new items. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thing to have. They installed 3 tv mounts and setup one protector screen and it was all included.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We are excited to have you as a new member! We hope you are enjoying your new home theater items. Free standard installation with purchase of hardware like a TV is a great perk of the plan. We also can help you 24/7/365 over the phone at 1-888-237-8289 or online at www.bestbuy.com/totaltech if you need assistance with adding Apps or have questions about features on the new TVs. We are happy to help! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent buy - hopefully will not need but good to have in case something goes wrong with computer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Worth it Except for PS5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is not really worth it. Only reason I did purchase it was so that I would have a better chance of securing a Playstation 5 console, which I was able to thankfully. I kept it for a few more weeks to see if it would offer any specials for Black Friday, but all it did was give me Black Friday deals a bit earlier than others, which isn't as useful as it sounds since I like to research and compare to see who has the best deals on Black Friday for any given product. The only other positive is that you can get a full refund for the membership within 30 days, which I received.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    MANAGEMENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD PERSONNEL VERY KNOWLEDGABLE WOULD RECOMMEND TO ALL PURCHASERS I AM A REPEAT CUSTOMER

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you so much for your review, and being a repeat customer. We appreciate your feedback about the Geek Squad, and thank you for recommending Totaltech to all purchasers. Get expert advice, product recommendations, appointment support and much more. Let us be your guide through the easiest and most difficult tech questions. Get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. We’re always ready to help you in store, over the phone and 24/7 online. Check out all the ways Best Buy Totaltech can help you at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Tech Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is worth and provides real value. Provides support on your purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Totaltech Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is beneficial for anyone that have purchased a computer from Best Buy. It serves as an insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not be more satisfied! Will come back to the Erie store due directly to your employee James Scalzitti.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership was the safety net I needed. I hope that I never have to use it but it’s good to know it’s there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just took this service and looking forward to see how this will help me for my products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Canceled for Next Year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it for PS5 release but other than that, I don’t see the benefit.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Your Best Buy Totaltech is a great value! Your membership includes several benefits not available to nonmembers, such as: Free Geek Squad Support 24/7/365, on all your devices, no matter when or where you bought them. 24 months of protection on new purchases while the plan is active. An extended 60-day return/exchange policy. Free standard install and delivery for new purchases – and much more! Please visit www.bestbuy.com/totaltech for a list of all the great benefits your upgraded membership includes. If you have any further questions, we are happy to help. Please call us 24/7/365 at 1-888-BESTBUY (1-888-237-8289) BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Glad I have the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with the support and service I have received. Very glad I purchased the membership

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with Totaltech membership that we got from Best Buy and would recommend to anybody who wants a good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is awesome to have, you get lower prices on Merch, Two years of Apple Care, First Buys on Hot items!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthy member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful TT member I get more discounts and help, I can visit my customer service to solve problems anytime, anywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exchange

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me with an exchange and store credit with a computer i wasnt usint anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely had to purchase this for anything Apple and anything that is considered a major purchase.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Protecting your major devices with Best Buy Totaltech will give you piece of mind. We also offer free standard installations and exclusive member pricing. Be sure to check out all the additional benefits we have to offer at www.bestbuy.com/totaltech BBY-ExBrand_Totaltech