Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 11511 reviews
(11,511 customer reviews)to a friend
Rated 5 out of 5 stars
Love the membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has come in handy different times. Used at different Best Buy locations. Great value!
I would recommend this to a friendRated 5 out of 5 stars
I love my membership!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having this membership provides such peace of mind. Knowing someone is there to help me out 24/7 is fantastic!
I would recommend this to a friendRated 5 out of 5 stars
Tech service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So glad we got this service for a another 2 years. Great when installing our new tv and upgrading my computer.
I would recommend this to a friendRated 5 out of 5 stars
Great Techs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great value and you know that they are there for you whenever you need the service
I would recommend this to a friendRated 5 out of 5 stars
Great purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how so much comes with this! No more getting additional protection plans. It’s done for you.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review bill. It is nice to get peace of mind when purchasing new products from Best Buy. With Totaltech you get up to 24 months of product protection including AppleCare+ on Apple products, with an active membership. So no need to purchase additional protection plans, which saves you money. Totaltech includes many more money saving benefits which can be viewed at www.bestbuy.com/Totaltech
Rated 1 out of 5 stars
Terrible "service" manned only from INDIA.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible service and customer service. Purchased a dishwasher and totaltech for the install on 11/19. Install/delivery scheduled for 12/3. Got a call on the day of install saying it could not be completed and needed a reschedule. Called totaltech same day and spoke with 2 agents in India one sceduled and the other confirmed the new install as 12/8. I got a text and email confiramtion for the rescedule install for 12/8. Then on 12/4 I get several texts saying I still need to rescedule the missed appt. I called totaltech AGAIN 12/5 to check on my install. I'm told they don't have a record of it even though I offered to send them the email FROM BEST BUY confirming my appt on 12/8. Their offer to fix the problem... scedule me again for 3 MORE WEEKS OUT 12/29! Purchased dishwasher on 11-19 and they expect me to now wait till 12/29. THEY WOULD NOT LET ME SPEAK WITH ANYONE OTHER THEN THE INDIA CALL CENTER. Atrocious TotalTech service.
No, I would not recommend this to a friendRated 5 out of 5 stars
Tech help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a real value. Have used half a dozen times in recent months. Jay is super!
I would recommend this to a friendRated 5 out of 5 stars
Membership savings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is great it help you save on warranties and installing your products
I would recommend this to a friendRated 5 out of 5 stars
member
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everyone should be a member cause if you need help you have it and the geek squad is great
I would recommend this to a friendRated 5 out of 5 stars
Total tech service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service who is very professional and did a great job
I would recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 0 if I could. All the coverage info I was told was a total lie.
No, I would not recommend this to a friendRated 5 out of 5 stars
Good for frequent visitors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you but things here relatively often it’s almost a given considering the benefits
I would recommend this to a friendRated 5 out of 5 stars
worth to join it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was worth to join it. I feel like I already pay back more than I paid to them. really love joining in TT.
I would recommend this to a friendRated 5 out of 5 stars
Great membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a great value. Easy to purchase consoles and get assistance with any electronics! Must purchase.
I would recommend this to a friendRated 5 out of 5 stars
New mb and hestsink.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent custimer service, very fast! Got my pc backd the same day. Highly recommend
I would recommend this to a friendRated 5 out of 5 stars
Go to guys
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These people are there to help the customers out with any problems that you have with any device
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review BigErvin. Let us be your guide through the easiest and most difficult tech questions. Get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. We’re always ready to help you in store, over the phone and 24/7 online. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert.
Rated 5 out of 5 stars
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unlimirted geek help is very useful. The team has explained all my questons and helped in simple terms for me
I would recommend this to a friendRated 5 out of 5 stars
Membership was helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to complete the request. They installed the items and working fine
I would recommend this to a friendRated 5 out of 5 stars
Absolutely love this offer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is very valuable as it lessens time overall costs on repairs, resets, and replacement items.
I would recommend this to a friendRated 1 out of 5 stars
Embarrassing cash grab
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible value for services on offer unless you are completely tech illiterate. Only reason anyone bought this was to get access to “exclusive events”.
No, I would not recommend this to a friend
