Customer Ratings & Reviews

While the plan may seem a little pricey upfront (unless you are making a big purchase) it will save you so much money! Lower prices on so many items, free fast shipping, plus your new purchases are covered automatically and it'll even show you how much you have saved so far in the app.

Very confused with new name My Best Buy and also trying to purchase $1300 gas dryer with installation but flummoxed in site (must change vent to right)

This membership has come in handy multiple times! I am incredibly clumsy and have had quite a time with my electronics breaking which is the entire reason I bought it. The Geek Squad is always so courteous in helping me.

This plan is the peace of mind we need! We know that should anything go wrong, Geek Squad has our backs! Great in store service, great customer service and phenomenal repair service! You are appreciated!

This is the best purchase I've made in my lifetime. I've already used it numerous times and got my moneys worth and I've just had it a couple of months. They are full of technical advice and can resolve any issues in matter of minutes. Highly recommend this product.

Nice to have the added perks for being a member… free installation and all…. Haven’t really had to use the geek squad so unable to really review that portion.

Membership is great.. if you’re rich. Benefit of extended warranties on purchases are great. The likelihood of needing some sort of technical support is slim. I called once in a year & the lady sounded like she was not very tech savvy.. kind of ironic.

Customer service varies greatly on who is working at the time. Otherwise I appreciate the support.

Tim who installed our TV shared his vast knowledge and was such a pleasure to work with for a couple of hours. So helpful. Geek Squad will help with any technical difficulties (for all appliances as I understand it) I have at any time. Totally worth it for people who don't do DIY!

As always the Geek Squad did everything we needed. Transferred our data. installed the shield on the iphone and the otter box on the ipad. Cameron was very friendly and knowledgeable! It is so nice to know I have coverage on all my devices and all the help I need!

Did not receive great service with this membership. Did not renew.

I have already saved money by purchasing the Totaltech membership. It saved on delivery and hook up of my new refrigerator and the hauling away of the old frig. Everyone I talk to at Best Buy are very helpful and willing to help with any question.

I decided to try out the TotalTech membership for the great offers like in-home installation. The annual price is a little too high but worth it if you plan to use it.

This membership is super helpful with any and all tech concerns and it includes apple care with apple products if you get a good deal add this on it’s a no brainer

From computer and tech issues, to installing tv's and appliances, nothing beats the Geek Squad and TotalTech!

Great membership, i would recommend my friend and family to try it.

The membership ia a great value! Love what it offers!!

Your people are so good to work with and EZ to understand. I like to thank them a lot great job. Thank you a lot for being there for me.

Purchased Total Tech, this membership comes with a lot of great perks! The savings are great and i love that warranty is included on items tou buy when youre a Total Tech member! Definitey recommend if you are consistent with shopping at Best Buy

Total Tech is good for everyone that use electronics. Unfortunately, you never know when you electronics will crash and with out total tech you can spend hundreds of dollars on replacement or repairs.