Customer Ratings & Reviews

So glad to get this program but now that the store has closed will not do us much good.

Total tech membership is good and valuable deal especially if you shop a lot and stay connected with Best Buy

Purchased a TV from Best Buy and needed a mounting service with it from Geek Squad so I got a Totaltech membership. The first service appointment Best Buy did not properly schedule even though it was confirmed over the phone by an agent. By the time I realized that, the next appointment was another 2 weeks out. The second appointment was a no show. The "Geek" squad agent apparently couldn't find the address. GPS led him to the right place, but he sat 20 feet away across the street (one number down from my house). I'm not sure why there was confusion, the street address is clearly labeled on all houses in the neighborhood in large numbers easily visible from the street. Geek Squad called the incorrect phone number while waiting, even though Best Buy definitely had the correct phone number, since I had been receiving reminder texts all week long leading up to the appointment. The next available appointment is now 2.5 weeks out (more than a month from TV delivery). Trying to understand what was going on involved me calling Best Buy and initially being on hold for 20 minutes, then the agent took all my information, researched the issue (while putting me on hold again), and then transferred me to another team... which involved 40 more minutes on hold. I'll be looking at other options to get this done, and for future purchases. One of the worst purchase experiences I've had.

Great coverage when you need it most. Make sure your electronics are working properly and covered.

great valu e for what you pay for. should always get protection on all electronics

The TV mounting was worth the money alone. The extra warranty and geek squad support are a bonus

at the time I thought it would be a good value but so far I'm not seeing the value except it being the same cost as installation maybe it will have some value at some point

Amazing service knowing everything I buy is covered. With how much I shop here, it is well used.

This service has already been used several times including on a laptop.. Comforting to have.

This will be my first membership with Totaltech. To date, everything has gone well.

This is great value. The Geek Squad folks bent over backwards to take care of our computer related issues

Was signed up w/o noticing smh so I canceled the same day don't really need these services..

I purchased Total Tech today in hopes of actually purchasing a now-exclusive item. Unfortunately, BB could not activate the membership in a timely fashion and the entire inventory of exclusive items was wiped out by botters. It would appear that TT is a great value for botters as it reduces their competition for product. As a consumer, I can't recommend TT because I was unable to purchase any tech items that might warrant the for this membership.

Good to know that i can depend on this service. Used in past, very happy with their performance.

This membership is something of real value. I have enjoyed each and every positive of it

Total tech membership is worth every penny, they do everything they say and it is great!

Got to love geek squad techs they rock.Ihave had totaltech for 2 years it has paid for itself

Membership with great value! Love the extended return period and the special member pricing

Great service for frequent Best Buy shoppers. Helps you replace or repair your electronics and software

WE have not had to use this as of yet but are confident it is good. Best Buy has done well for us