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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 418 Showing 8,341-8,360 of 11,509 reviews
  • Rated 5 out of 5 stars

    AMAZING membership offer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why everyone doesn't buy this. Its a no brainer. Its the best product they offer hands down!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use this membership on all my purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best membership value, with great geeks quad support.and protection on everything you buy, cant beat that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Already helped us save money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet but it did help us get some money off other purchases . That’s a win to me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    total tech is a nightmare specially their appointment system, and having to deal with the third party technicians who keeps on rescheduling appointments that you made online

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hi Alargo. It’s unfortunate that you’ve had issues with getting an appointment set up, we know this must have been frustrating. We appreciate you stopping by and leaving your feedback here. Totaltech is a great way to save on the services we provide, get protection for the devices you purchase with us, 24/7/365 tech support for all your tech needs and more. You may view the full benefits of your membership here, www.BestBuy.com/totaltech . We hope we get the opportunity to provide you with a better installation experience in the future. You can additional support by contacting our chat team here, https://www.bestbuy.com/contact-us . BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Appliance Peace

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having piece of mind on all new appliances and home theater needs is priceless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love our membership and the peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is well worth the investment and helps provide peace of mind for my electrics

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and letting us know your Best Buy Totaltech membership is well worth the investment and it provides you peace of mind for your electronics! Unlimited 24/7/365 Geek Squad tech support on all your technology in your home no matter where you bought it is one of the many benefits of Best Buy Totaltech. You can view all the wonderful benefits at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this membership useful but at renewal time felt it was too pricey so did not renew

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and feedback bhai. Most customers are able to get the value of their membership within 1-2 purchases with benefits such as free delivery, and standard installation on new Best Buy purchases, up to 24 months of product protection with an active membership, and unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. To make sure you get the most value from your membership, please visit www.bestbuy.com/Totaltech where you can view all the wonderful benefits of Best Buy Totaltech. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Great Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership is a value on top of everything else this comes with. Worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really pleased with the quick response and work to resolving issues promptl

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my membership I use it frequently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the piece of mind I get heaven Geek Squad in my back pocket in case I need something or have any issues

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    NOT SO HAPPY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at the Mexico Ave store--I was lied to completely-but being 87 years old, it was easy for them to lie to me. I was foolish to admit that I really knew very little about computers and so I was trusting their advice.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Did it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I built my first pc this year and this gave me the confidence i needed to know i could have a life line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this membership is great value. everything you purchase will get insurance with out having to pay again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection , price is kind of expensive but if your big on tech this is highly recommended .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the purchase protection and great member prices, and holiday shopping help. What more could you ask for?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst online experience ever. BB sold me this but bungled my dishwasher and refrigerator purchases and did nothing to straighten out the mess. Had to reorder for delivery. What a nightmare.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best option for support not worrying to buy extra warranty for all of my devices is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I used it was and service was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is good value. It gave me a discount on my surface pro and almost paid for its self.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Congratulations on your new Surface Pro! Totaltech can provide some premium discounts and exclusive sales for certain products, as well as give you 24 months of protection on them. The more you use the membership, the more it pays for itself! You can review those benefits and more by going to www.bestbuy.com/totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This $200 per year plan is great if you need to install and haul away big stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a no-brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally…you don’t have to purchase an individual policy for each thing you need covered!

    I would recommend this to a friend