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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 419 Showing 8,361-8,380 of 11,509 reviews
  • Rated 5 out of 5 stars

    Get it if you're getting appliances!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it if you're getting appliances. They install and haul away, a huge savings! Worth the price.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hello Leah! It’s awesome that you see the value of Best Buy Totaltech from your appliance services alone! The plan offers so many more benefits in addition to the free appliance delivery, standard installation, and haul away services that you can take advantage of. To learn more please feel free to visit www.BestBuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great warranty and easy replacement process. Always get warranty lessons have been learned

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hello, Anna! No one wants to think about their new tech breaking or failing us, but the reality is that it happens every day. Luckily Totaltech provides not only 24/7/365 Geek Squad support for troubleshooting, but also gives you up to 24 months of Best Buy Protection/Applecare+ on most purchases with an active membership, so you don't have to worry about what to do if anything fails! Check out www.bestbuy.com/totaltech to see even more benefits. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your great service! Appointments are easy to make online and the staff is extremely helpful!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians did not show up for scheduled installation and did not communicate a cancellation or reschedule. I cancelled our subscription.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech is the Way to Go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totaltech was the way to go when my hard disk drive started acting up and I was afraid of losing my data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have it pays for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total tech is worth having it pays for itself and the geek squad on call is a must have.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Having 24/7/365 unlimited Geek Squad support is always a great benefit! We appreciate you being a Totaltech member and be sure to check out all the other amazing benefits totaltech has to offer. Check out exclusive member pricing and more at www.bestbuy.com/totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    love our membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful when needed saves a lot of time and free shipping pays for iteself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100 services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super legit. Had some products in for a build got it back to me faster then they estimated

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you so much for your review and feedback Wulf. We are glad you were able to get your products back faster then the estimated time using your Best Buy Totaltech membership. If you ever need assistance, we are here for you. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Pays for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t usually buy these things but man. I’ve already saved $350 because of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have the comfort of having somebody to diagnose and assist in repair of my device.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and being a Best Buy Totaltech member. Benefits like unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it give you peace of mind when you need assistance getting your tech working again! You can view all the great benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Thank You For Great Work On My Vehicle Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with the installation of verity of items on upgrading my vehicle. Also thank you for advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman and other representatives cared for me flawlessly Excellent excellent service

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Joe, thank you so much for being a Best Buy Totaltech member and letting us know you received excellent service from the salesman and other representatives, we really appreciate the feedback! When you need assistance, we are here for you 24/7/365 by calling us at 1-888-237-8289 that's 1-888-BEST BUY, online at www.bestbuy.com/Totaltech, and through the Best Buy app. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Planning to get a lot of use out of this.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value at this price, especially as I am a senior and have no idea what I am doing most of the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to save some money on purchases and get exclusive benefits for your purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Installation Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These TECH guys are seriously good. Professional, swift and thorough. One of the BEST installations ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mich better than the old geel squad protection plan they used to have you buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It saves you some money if the article you purchase has the discount on that moment I think it works better for big appliances so check everything before you decide to purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great membership. all the benefits come in handy you definitely get your money's worth

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for standing by our Best Buy Totaltech membership! Anyone can review the membership benefits by visiting www.bestbuy.com/totaltech and do not forget we are available 24/7/365 by calling 1-888-237-8289. Do not hesitate to call. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Worth the purchase price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used on delivery and installation of refrigerator. Old refrigerator was removed at no cost

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review. We are happy you find your Best Buy Totaltech membership worth the purchase price. Free delivery, standard installation, and haul away are some of the great benefits of Best Buy Totaltech. You can view all the benefits by visiting www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the purchase as the tech crew was able to transfer my information form and support my questions.

    I would recommend this to a friend