Customer Ratings & Reviews

I was so thankful for my service here with the Geek Squad. They had an answer to every question and reassured me of all the options every step of the way. Can’t wait for my next computer to have issues!.. ( wait a second..)

Be Careful! I missed renewing my membership by a few weeks which means everything I purchased before is no longer on protection plans. Bummer. Other than that, I love the membership.

This is the best protection plan. My experience using the total protection has been absolutely the best. I am able to bring my devices in and get immediate assistance.

Good value but not great , the reduction in membership perks I’m not a big fan of plus price went up with less perks

Great value. Love the benefits included in membership

This tv is amazing. Great for gaming & movies in 4k

The membership helps you save on costs for repairs and you never know when you are going to need the help from the Geek Squad

The geek squad are absolutely invaluable for my computer, especially with amount of viruses that can be downloaded on social media

It is a great membership to have discounts and Warranty come in to play a very good.

Membership seemed to be a good value for your money I have used ir and staff is friendly and helpful

The membership as it pertains to coverage is what earned this review two stars, that benefit is worthwhile considering the cost of an annual membership is about half of the cost, or more even then having an individual Sony Bravia TV protected. The reason I gave 2 stars is because of the "VIP Support" that is allegedly provided; In summary (to spare you a novel), I purchased an "Open Box" DJI Mavic 3 Pro Cine drone with the "Fly More" bundle or whatever it's called. It retails for $4,999. Open-Box in in "Fair" or "Good" (can't recall) was on my phone at $3,600. When I arrived, they rung me up for $1,700. I tried to correct them, showed them the app, still rang me up for $1,700. Awesome, I'm good with that. Get home, open the drone, it was marked down for "Scuffs and scratches" - There was some smudges on the propeller wing, I literally wiped off the smudges, no scratches, and the drone can't be told apart from brand new. I turn it on, it's already bound to another user that had previously returned it. When it's bound, you can register an account, but not register the drone; And it sends all of your registration info to the registered drone user. So, tons of my PII was shared without my knowledge including email, password, etc. as well as GPS coordinates of my house, and everywhere I fly (which isn't far because it's handicapped until you verify you own the drone) I take it back to exchange it, I am told "with it being open box we can exchange it for new but you have to pay the difference" - $4999 minus $1700 = $3,299. No. Manager says the same, then offers to refund me instead. Uh, no. I want the drone that I purchased, this one was incorrectly marked down as scuffed when it's brand new; Best Buy made the error of not verifying it was unregistered prior to selling it. They should honor it and give me a new drone and take this one back and try to contact the previous owner to get him to un-marry it. I have spent $40,000 at BBY in the last year and a half. Even if they had to take a total loss on a brand new drone, that's a pretty small investment for a huge return in customer loyalty. Went to Better Business Bureau, hoping that someone with decision making power and business acumen would get the complaint. Nope. Got an email saying he had to talk to "internal team" (not sure why I'm not just talking to internal team instead of an inefficient middle messenger) - They replied, nothing they can do. So they'll let a customer who gives them $40k a year in purchasing walk away over replacing a drone in exchange for a brand new conditioned one that they just need to make a phone call to the previous customer to. Got it. No wonder they're closing stores.

Very good deal to get the membership. I am informed of daily deals that help save money.

I love my membership. You might think, at first that you won't need it, but having that piece of mind for me is worth it. Just in case. Also, the fact that it also extends to any new items. I bought a samsung galaxy tablet a few weeks after my laptop and was advised that because of my membership the warranty automatically covers my new tablet as well!! That is awesome.

The call center for the total membership is surprisingly easy to use and get to a human to talk to. I have always had very prompt service, even when I have been referred to a different repair company because I had to do a warranty rather than Best Buy repair.

This membership has been with me since my first purchases for school computers, home appliances and everything in between.

I definitely recommend the total membership as it adds a layer of protection for devices

It’s great to have automatic protection on my devices and occasional deals.

This membership is very valuable and crucial. It helps to manage your money and safe it.

Absolutely worth the money to get the extra coverage on everything you buy.

If you shop BestBuy for all you electronic and appliance needs, this membership goes along way. From warranties to free installation and free haul always of your old equipment and/or appliances. Just the savings with those services the membership pays itself. Not to mention, discounts on certain items for members and even E-Gift cards when you sign up. It’s a must for all true BestBuy shoppers