Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 11511 reviews
(11,511 customer reviews)to a friend
Rated 5 out of 5 stars
Totaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this it’s so helpful and cheap I whorls totally recommend and very easy to maneje
I would recommend this to a friendRated 5 out of 5 stars
Great so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it seems great, I feel like at some point there might be a catch? I haven't found one yet!
I would recommend this to a friendRated 5 out of 5 stars
Deb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this has proved very helpful already!! great value and the staff are patient and listen to you.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total tech a service that gives you support and the extra benefits are a plus.
I would recommend this to a friendRated 5 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm getting an extra year of warranty on the products of purchased. Which I think is a great value.
I would recommend this to a friendRated 1 out of 5 stars
Would Not Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a product from Best Buy on May 23rd.prior to purchase they claimed it would be delivered in early June. Of course, after purchasing the product they shifted the date to the end of June (no big deal). However, it is now August and parts of the delivery are still not delivered. My issue is not with the product being out of stock but the way Best Buy chooses to communicate and this Total Tech membership that adds zero value. Each day, I am asked to call or schedule a deliver via the online system and about 24th a after doing so, they repeatedly ask me to reschedule. I have called Total Tech around 10-20 times and each time it is a gamble if the employee knows what I’m talking about, how to schedule a delivery, etc. Best Buy was my choice as I really enjoyed their service in the past but getting calls and texts every day to continuously reschedule deliveries is pretty obnoxious. Just ship or let me pick up my product when it’s ready. I also think Best Buy should communicate better about when you’ll be getting a product rather than take your money and keep shifting the date.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and being a Best Buy Totaltech member Arthur. We apologize that your product has not been available to get delivered. Unfortunately the pandemic has caused delays with the supply chain, so we may receive unforeseen delays from our suppliers which causes your delivery date to have to be rescheduled for a later date based on the expected arrival date we receive from our suppliers. We are so sorry for any inconvenience this may have caused. We can certainly look into options to change your order to store pick up or shipping if those options are available if you are interested, as that would stop the need to reschedule your order for delivery. Please contact us at your convenience at 1-888-Best-Buy that's 1-888-237-8289 from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. We appreciate your feedback, and look forward to hearing from you.
Rated 5 out of 5 stars
awsome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i used this service to have them mount my 85 inch tv . very professional
I would recommend this to a friendRated 5 out of 5 stars
Totaltech for the people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total tech is worth it since you get great savings on pretty much all products and exclusive access.
I would recommend this to a friendRated 5 out of 5 stars
Good Savings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought with refrigerator and range -- membership more than compensated for the installation
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .One of the great benefits from Best Buy Totaltech is the free standard installation and delivery. We are happy to hear you enjoy these perks! Please visit www.bestbuy.com/totaltech to see all of the other amazing benefits such as free 24/7/365 Geek Squad tech support. We are here to support your technology needs!
Rated 5 out of 5 stars
LOVE this membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is better than insurance! Never have to worry about anything with my products again!
I would recommend this to a friendRated 5 out of 5 stars
Worth the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership has paid for itself. No need to worry about add-on charges.
I would recommend this to a friendRated 5 out of 5 stars
I Love The Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership has really benefitted me. Knowledgeable staff. I recommend.
I would recommend this to a friendRated 3 out of 5 stars
Need more ps5 drops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely underwhelming. There needs to be more exclusive ps5 drops under total tech
No, I would not recommend this to a friendRated 5 out of 5 stars
Memberships has its perks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it if you are a frequent best buy customer, cant think of any downsides save for the price.
I would recommend this to a friendRated 5 out of 5 stars
Recommend total tech service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I intend to fully use this service. It sounds like a very good deal.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .We agree that Totaltech is a very good deal. With 24/7/365 Geek Squad support, a 60 day return/exchange policy for most products, and exclusive member-only sales and discounts, Totaltech provides amazing benefits for low cost! Check out www.bestbuy.com/totaltech so you can review even more benefits.
Rated 5 out of 5 stars
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people at Geeksquad are very helpful. Especially for me who doesn't know much about tech.
I would recommend this to a friendRated 5 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership is a great value. We have used it in many installations already this year.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Timm, thank you for being a Best Buy Totaltech member! Free standard installations is a great perk the membership has to offer. We also have exclusive member pricing and protection plans on most new devices purchased. For details on all the amazing benefits we offer check out www.BestBuy.com/Totaltech
Rated 5 out of 5 stars
Totaltech at best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Totaltech is a great deal and their staff is great to work with.
I would recommend this to a friendRated 5 out of 5 stars
Quick and efficient
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems and no issues and no hassles. Will schedule again in the future.
I would recommend this to a friendRated 5 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is worth having! Glad to have the protection for my devices that i have
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Eddy, we are thankful having you as a BestBuy Totaltech member! The protection on new devices is an amazing benefit. We also offer exclusive member pricing and a wide range of services for various devices. Take a look at  www.Bestbuy.com/Totaltech to learn more!
