Customer Ratings & Reviews

I can't imagine not having this plan. It has already paid for itself since I have had to go to Geek Squad 5 or 6 times in the 3 weeks that I have had it. For loading apps and trouble shooting for a Samsung tablet. Plus they are patient with my dumb questions. Thank You Talon.

Never did use because never needed Good deal if you can use it

It’s worth having membership for all your electronics you purchase from Best Buy. I believe I used it more times than the price of a membership. I’m satisfied with this service. Plus the geek support. Scheduling an appointment is a task. Over all happy.

This is great to have. You get 2 years of protection on your devices. They can help with something as small as setting something up or something complicated where geek squad needs to get involved. It's just a little piece of mind knowing someone has your back!

I am older have busy children and I use my computer alot I depend on it and when it goes down it is really a problem. Total tech is beyond insurance is i a real important part of owning and maitaining electronics . Thank You for the service well worth it .

It has been outstanding. The benefits including expensive discounts and rewards have made my shopping trips more enjoyable and cost-effective. The customer service has been excellent and i appreciate the knowlegeable and helpful staff at every visit

This has been a useful thing to have. If you go into best buy frequently with a lot of tech needs it might be worth getting a membership.

This membership is of real value. Memeber prices, plus Unlimited GrleekSquad support are great. Also, i love the peace of mind of getting the protection plans on my purchases.

I purchased this to get a heck of a discount on my Surface. I wish I would have purchased this sooner because I make quite a few large purchases from BB every year and this really helps save money. Also, BB will help me with any tech problem anytime!

This membership is great. The Geek Squad pro that I worked with was Awesome. He took the extra time to answer all my questions. In particular, Austin Hermann is extremely knowledgeable, kind and patient. Don't ever let this guy go,,,promote him instead!!

Second time buying totaltech. First time wasn't so positive but this time arpund everyone has been very nice & helpful. Also, answer the calls quickly. Which is a bonus.

Will see my reciept now as not sure ehat thus is serms like Geek Squad. Will see. But if a tech service for my Mac wil come in hand. I think

Although some you may think that paying for totaltech isn’t worth it and that you’ll never use it. Trust me, after crashing my drone I was fully covered and now I upgraded to the DJI mini 3 pro! You just never know if and when it will come in handy!

This service has helped me many times. I have a lemon laptop that has been very problematic and I am grateful for this service. Very skilled Techs & even came to my home to fix printer problems!! Very much worth the $199/yr membership fee. I'd recommend it to anyone.

It was worth it for me because I did enough shopping at Best buy the year that I had it to make up for the difference.

This service provides so much more than we expected! We bought it with one item & each time we go to the store they tell us it works for something else! Like telling us their team will install the new security cameras we bought, & we never expected that!

The first year of membership I used to retrieve data from old computers and laptops. This works great; just make an appointment and take your item in. Doesn't matter where you bought it.

These guys came in very courteous, knowledgeable and tidy! They left no mess! TV, along with the mounting and cable conceal installation was superb! I was apprehensive about the whole “cutting the wall” deal, but it looks so good, I was speechless!

Team Ben and Dan are excellent tecchnicians and very comfortable in a customer environment. They answer every question I have posed and solved every problem we crossed in my complex audio visual upgrade including New TV and Denon theater receiver installations.

The membership is good and a good price, but I brought my laptop in and asked them to transfer the files from my laptop and some disk that I brought in. They could not open the disk but did downloaded the folders on my laptop but when I got home and put the new disk in every folder was completely empty. I lost all my files and I am not happy about that. I gave them the laptop to discard so I can't even bring it back to have them check and see what happened to their downloading process.