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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 432 Showing 8,621-8,640 of 11,509 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely worth the money and you can bring any item I’m not just the thing you purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it is what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well worth the price would have been better if it was 50-75 bucks less for services.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We agree that Totaltech is well worth the price. With all the savings you get from the exclusive sales, free standard delivery/installation, and up to 24 months Best Buy Protection/Applecare+ included with most purchases, the benefits really do add up! Not only that, but you get free 24/7/365 Geek Squad support for all your troubleshooting needs. Give us a call at 1-888-BESTBUY (1-888-237-8289) or go to www.bestbuy.com/totaltech to see more information about all the perks of Totaltech. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    get it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    totaltech is amazing, includs everything youll ever need from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is the best option to get definitely for getting other stuff insurance.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hey Sandra! We agree that our Totaltech membership is really the best option out there to get for all your savings needs. The included up to 24 months of Best Buy Protection and Applecare+ is a really great advantage from all the mishaps that can happen to your brand new tech. There are also many other amazing benefits that Totaltech offers to keep the savings train rolling. You can view a full list of these benefits by heading over to www.Bestbuy.com/Totaltech. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In comparison to apple care, this exceeds expectations and great value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great value. Also feel confident to have the extra protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech, Mike who came to my house was friendly and very Knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    buying the total tech program was the best thing I have done for my best buy purchases

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We are happy to hear that buying Best Buy Totaltech was the best thing you have done for your Best Buy purchases! Get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it! We’re always ready to help you in store, over the phone and 24/7 online. We can be reached by calling 1-888-237-8289 that's 1-888-BestBuy, online at www.bestbuy.com/Totaltech, and through the Best Buy app. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Would not recommend. Poor & misleading service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered double oven and purchased Totaltech for the free installation. Was told by multiple customer service reps they would be able to install. Ordered double oven in April, finally installed in October. Called multiple times and was told delay was due to oven backorder. Seems reasonable due to Covid supply chain issues. However, after multiple calls over the span of a few months, was eventually told reason for delay is that the electrician does not service our area. I was told this months after purchase. I asked for refund of Totaltech membership because they were unable to deliver the service that was promised. Initially told I would get full refund to my credit card and that wouldn't be a problem. Then I received a prorated gift card for the refund. Despite multiple calls made to Totaltech, hours on hold, and countless times I was hung up on... I was eventually told they would only give gift card at prorated rate because it was past the cancellation period. Had I known the electrician did not service the area I would have canceled it immediately. We previously ordered washer and dryer set through BestBuy and had great luck. I recommended them to friends and family. Unfortunately, I can no longer recommend BestBuy after this experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love my membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value! Plus getting unlimited help makes it easier to have

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We're very pleased to hear that you are enjoying the membership for all of your technology needs. The free 24/7/365 Geek Squad support gives you peace of mind whenever an issue does arise. Please be sure to visit www.BestBuy.com/Totaltech and check out all of the benefits available to you as a Totaltech member. We look forward to supporting you! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    love my membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the peace of mind getting protection on my purchases. this a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just get it ...best deal in warranties anywhere. You will not regret it with Applecare included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership was great for my son since he has never set up a computer before

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for sharing that your son was able to use his Best Buy Totaltech membership to set up his computer. You get free Geek Squad support options on all your tech whenever you need it, no matter where you bought it. We’re available for remote support, in-store support or in-home support and troubleshooting. Plus, you can chat with an Agent or call us at 1-888-237-8289 anytime, 24/7/365. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    But this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for anyone who wants to stay current and up and running with technology

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you so much for your review Adam! Best Buy Totaltech provides you 24/7/365 tech support for all your tech in your home no matter where it was purchased! You can view all the great benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Awesome membership plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is worth every penny, you get so many great benefits from this membership!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a worthwhile membership. It provides advice and service for a low cost yearly fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has saved me money countless times and cover a multitude of installs support and devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus was the first time for this and after review it seems like its a good deal.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and feedback Ted13. Thanks for sharing you find Totaltech a good deal. You can view all the awesome ways Best Buy Totaltech can benefit you by visiting us at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Excellent benefits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program offers great benefits for the price. I have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good program but would be better if they had more total tech exclusive events.

    I would recommend this to a friend