Customer Ratings & Reviews

The membership is a real value. You get member pricing and unlimited Geek Squad support. Love the fact you get a protection plan on all purchases.

This is a great value! I usually have one or two issues a year that the Geek Squad can usually help me with. The extended warranty is a great dealtoo!

i like that i get better deals on products but i didnt realize that it was this membership and this membership alone that gave me the extra protection on my laptop. So i really cant give a 100 rating on this until if/when i need to cash in on that extra protection. Also, it may be that i dont know enuf about said membership benefits so, there's that. Need more clarity.

I loved it bc its fast and good graphics it does take much space at home

This is a great service to have when you need it! They have great customer service and will take care of you!

Membership is good to have if you purchase many items, you will receive 2 years of protection on most of your items.

Excellent to have as insurance for any issues. always professional and helpful

For what you get, this is a real dilly of a deal, the protection and coverage is amazing!

My Samsung Tablet, I got a good deal best. Buy, I use it for everything. My email, my picture.

I had an absolutely terrible experience with the Geek Squad in White Marsh and I will never trust them with my devices again. I brought in my laptop to have the hinge repaired and requested a diagnostic because it was running slow. I was told it had to be sent out, and before leaving it, the associate stressed how important it was to back up my files. Since I had a lot of personal and client data, I agreed and even purchased a flash drive they recommended so everything could be saved. I was reassured multiple times that Geek Squad takes customer data seriously and that my files would be safe. Weeks later, I was told only the hinge and trackpad needed to be repaired. I approved those repairs, and no one ever mentioned my hard drive. But when I was called to pick up my laptop, I was shocked to find out they had replaced my hard drive without my knowledge or approval. That was never discussed with me beforehand. When I raised my concerns, the associate apologized and told me my data had been backed up to the flash drive, so I “shouldn’t worry.” When I finally picked up my laptop and checked, ALL of my files were gone. Nothing was restored, nothing was on the flash drive, and my laptop was basically wiped clean. Five years of personal files, family photos, and important client documents—all lost forever because of Geek Squad’s negligence. To make matters worse, when I pointed this out, the associate brushed me off and kept insisting the files “must be on OneDrive,” even after I explained multiple times that I don’t use OneDrive. After confirming with him that nothing was there either, his response was essentially a shrug. No effort to fix it, no accountability, no real concern. This experience was beyond frustrating—it was devastating. Geek Squad not only failed to deliver the service I trusted them with, but they destroyed years of irreplaceable data and showed zero urgency in making things right. Their carelessness and lack of communication cost me dearly, both personally and professionally.

This members has saved me several times. It more than pays for itself several times over.

Sometimes every brand out there has a bad day, items wear down fast, or sometimes things just happen. The total tech membership with the insurance on purchased items is invaluable as all brands are different and this rogram lets me make bold purchases without fear or regret. Peace of mind with high dollar items is a luxury you will be happy to have every holiday season as well as birthdays etc.

This membership has already saved me money with purchases and Geek assistance. Well worth it.

Great value considering you get AppleCare on all apple products you buy with this. That alone will save you hundreds of dollars if you are big on using the apple ecosystem

We were successful with our purchase. The store employee was excellent answering our questions. We are repeat customers and have always have been pleased with our purchases . Thank you!

There is real value in the Total Tech membership. I was thrilled to be able to have a geek squad agent come to my home to help me with several tech issues that I was having with some prior purchases at Best Buy. Their agents are very knowledgeable and the extended return period gives me piece of mind. The price was lowered this year which makes it much more reasonable and worth it.

Honestly it was extremely helpful to have and would recommend it to other people in need of repairs to technology

Protection plans included with all purchases and instant availabiliy for help with Geeksquad techs. Extremely disappointed with the upcharges to members for install and home repair!

I didn’t know I even had this until I was told after I went back to Best Buy. But the perks are pretty alright, discounts on a lot of things, customer support is better. It’s okay.

The membership has been very financially worthwhile for us. We have used it more often than we originally thought we would. Appointments withe the Geek Squad have been easy to get.