Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 11511 reviews
(11,511 customer reviews)to a friend
Rated 5 out of 5 stars
Good deal!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal if you make a few big purchases get your money worth
I would recommend this to a friendRated 5 out of 5 stars
Great investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great investment. Covers all of my tech, not just what I buy at Best Buy.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Totaltech does cover your tech no matter where you purchased it! For tech not purchased at Best Buy or purchased before an active membership, you receive free troubleshooting and 20% off services for most products. For tech purchased at Best Buy with an active membership, you get up to 24 months Best Buy Protection/Applecare+ and an extended 60 day return/exchange policy on most purchases. For more details please go to www.bestbuy.com/totaltech
Rated 5 out of 5 stars
Great package
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a great value and add on to the services already provided by Best Buy.
I would recommend this to a friendRated 5 out of 5 stars
Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far but for what I need for they are awesome. Hackers on my computers
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hello Susan,
We are so sorry to hear that you had that happen to your computer! Luckily Totaltech provides 24/7/365 Geek Squad support, you can chat with us or call us at anytime at 888-Best-Buy (888-237-8289). There are so many other benefits with the Totaltech membership as well, go to www.BestBuy.com/Totaltech for a complete list.
Rated 5 out of 5 stars
Well worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has definitely paid for itself and more. Would recommend to anyone
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would definatly recommend to anyone that needs a great ststem
I would recommend this to a friendRated 5 out of 5 stars
We love our membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tech support and the in home set up and the protection for all my electronics.
I would recommend this to a friendRated 5 out of 5 stars
Worth its weight in Gold
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It pays for itself good investment, so protect your purchases.
I would recommend this to a friendRated 5 out of 5 stars
AverageGuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fingers crossed that I don’t have to use it but glad I got it just in case!
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .We're glad that you have the membership as well! Totaltech gets you peace of mind for all your technology needs with free 24/7/365 Geek Squad support, up to 24 months of Best Buy Protection/Applecare+ for new purchases with an active membership, and an extended 60 day return/exchange policy for most products. You can review all the rest of the amazing benefits by going to www.BestBuy.com/Totaltech
Rated 5 out of 5 stars
I will buy from Best Buy more with this coverage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally worth every penny. The automatic protection and installation is so beneficial.
I would recommend this to a friendRated 5 out of 5 stars
Must Have Membership!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Money saving membership. A must have if you shop a lot at Best Buy for electronics.
I would recommend this to a friendRated 5 out of 5 stars
The help you need
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get discounts on products you love and help with installation!
I would recommend this to a friendRated 5 out of 5 stars
Best service that you can get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing service and people with great backgrounds. Highly recommended.
I would recommend this to a friendRated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this feature and just knowing we have this in case we do have a problem
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for letting us know that you get peace of mind with your Best Buy Totaltech membership! If you ever need assistance, we are available 24/7/365 by calling 1-888-237-8289 that's 1-888-BestBuy, online at www.bestbuy.com/Totaltech, and through the Best Buy app.
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a great value. It will help with all the devices we have.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your feedback, we really appreciate it! We are happy you are finding great value with your Best Buy Totaltech membership like the 24/7/365 tech support we provide to cover all the tech in your home no matter where it was purchased! You can view all the great benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech
Rated 5 out of 5 stars
Good Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totaltech is a great service from install to answering questions. Great peace of mind.
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Things work out great so far we will see when and if I have any problems in the future
I would recommend this to a friendRated 1 out of 5 stars
The Home Installation Scheduling is a Nightmare!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially it appears to have some benefits I.E. discounts, & extended warranty. But be aware if you try to use the install services they will give you the run around. I had 3 separate appointments that were no call and no show. The support is overseas and most people in the call center have no idea how to help you. They just apologize and offer to reschedule. After 3 times in a row and wasting over 3 days I decided to just cancel the whole thing. If you make enough purchases it might come in handy. But if you’re looking to take advantage of the benefit of free home installations or technicians doing installs I wish you good luck! I’m very disappointed and I would urge you to use caution when signing up for this service. Best Buy also has no escalations or customer complaint recourses that are easy to get a hold of. So you will be left just frustrated at the end of the day.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I’m sorry to hear there were multiple issues with your appointments. Normally scheduling an appointment is straight forward and it sounds like that was not the case for you. Our corporate number of 1-888-237-8289 can handle your concerns and any escalations should they arise, and we are available 24/7/365. Please reach out to us at that number, we’d love to hear from you directly to get more detail around your experience.
Rated 5 out of 5 stars
Good Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. Peace of mind know that they are available if need be
I would recommend this to a friendRated 5 out of 5 stars
Free AppleCare? Sign me up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it for the included AppleCare+ alone. Any Apple purchase makes this worth it
I would recommend this to a friend
