Customer Ratings & Reviews

Proffesional Work & Totally Helpful for me and my family

The membership is very good. I started having a ton of PC problems that in the long run was going to cost me a toooon of money but the membership helped me save around 1K!

iam happy and like to your bestbuy in your order

this a great deal and people are great and you for every thing and the service isgood

Best value for technical service! Issues fixed efficiently.

The membership was used right out of the gate. Access to the geek squad is an amazing value.

I found being a total member worth it. Especially if you purchase from Best Buy and utilize the Geek Squad services. Definitely saved me money over the four plus years having it.

Very professional. Stress free installation. Cleaned everything up, even hand vacuumed. Will use again

This membership is the best. I am not a compuuter whiz so anytime I have a problem Geek squad is there for me!

Saved us from a store error, brought a laptop back that burnt out, likely it had been tampered with due to the fact the serial number being scratched out and the fact the fans malfunctioned, things wwre missing from the box. We brought it to geek squad and we were able to get the issue resolved.

We love our membership! The geek squad is always helpful and kind. Our membership really saved us alot of money on fixing my daughters wacome. Thank you best buy!

I took my apple air for WiFi driver not working, to update the driver because I do not know if I can update driver with apple mac air. I told that I am able to connect via Ethernet cable. While receiving GeekSquad comment included "unable to connect to the internet via hardware ethernet unable to repair in store" I told while dropping as well as while receiving that it connects via ethernet and software update is latest. If necessary I could have demonstrated that it connects via ethernet in the store. It still connects.

Outstanding service each time with our gaming PC! They got our PC and installed all of our components with no issues

I’m always a little skeptical of buying memberships or extended warranties. I purchased the Totaltech membership when I bought a computer and felt like I could use the support and discounts. Wow was I pleasantly surprised when I bought a new range and dishwasher and found out because of my membership I received free delivery, free installation, free haul away and that extended warranty I never buy. The membership more than paid for itself!

Amazing staff, very helpful and clean store with plenty of items in stock. Thank you

It’s a great membership with the additional 2 year protection is awesome

Great plan if you spend money throughout the year on products. I get extended warranty on pretty mich everything. I have had to teplace two Manscape razors because they turned out to be crappy products but best buy gives me zero issues. Im on the verge or replacing a roomba and laptop as well.

great support from the entire team! immediate support on simple to complex issues.

Totally worth the money! My brand new washer had a malfunction and it was no longer under the Samsung warranty. Having this allowed for Samsung with Best Buy and my repair was completed free of charge.

The Geeks went overboard to get in & set up two tablets that I'd been unable to access because of issues beyond my control, plus updated issues with computer, & came to install & program two televisions in record time. The membership has been well worth it's cost to me. Each Geek was easy to communicate with, were knowledgeable, helpful, with pleasant personalities. I'll renew this Membership when the time comes & continue to use the Geek Squad!