Customer Ratings & Reviews

I love my Atari! Arcade games! Takes me back to the good old days!! Makes me very happy because them times are long gone and this brings me joy of how things use to be. If you miss then days, get one and I bet you will smile.

Excellent choice to have help as I am electronically challenged in all regards. I am a senior who did not grow up with electronics therefore I am always needing help.

If you plan on numerous purchases year in and year out this plan is perfect. However, if you make purchases irregularly year to year you might want to just purchase a warranty for the item(s) you are purchasing.

This turned out to be a bargain. By buying it, the installation and delivery charge were taken off bill, saving over $350. The TV is now protected for longer in cause we hslave an issue. The membership is good for any repair including computers

Great value! I have gotten so much value out of this service. Free delivery, shipping installation, haul off of two new appliances. Free geek squad help. Definitely worth h it.

In general great for installations. Twice damage caused by installation but your insurance company made it correct. Expertise varied by installers

the people in the geek squad are very helpful and can explain things in terms I can understand I am an eighty year old woman and am not totally technology illiterate--almost and they never make me feel dumb they are a great group

i had this service for some time and like it and i will tell friends

I never have to worry about my equipment! My Total membership entitles me to being helped by a most qualified and professional team of technicians! Love my Best Buy Total Team.

This membership gave me peace of mind during my first year in college. I bought a television, a macbook pro, headphones and air purifier. In college, bad stuff happens but its always good to know Best buy got my back in all my products.

Had the best customer service, it was quick and simple on discussing the situation I was in. I was able to go in and out, no complications added

Not sure why it's priced so high, I've not seen one benefit worth its weight. Discount eats a little more than taxes, installs have been a nightmare, and scheduling is riddled with communication holes. Call center isnt local, so store has no idea what they've arranged other than by notes they left them. Any real pertinent info isn't available to the consumer or the call center. You have no possible way to contact local store to get info pertinent to your individual situation. When making a special trip to the store, they dial a management line on thier phone to a call center and have you wait on their in store phone to handle any issues. They react quicker to membership holders, but the reaction is usually half cocked and not implemented to any reasonable outcome. I'm patient, and have worked service my entire life. I wouldn't charge anyone for this level of service, which they've now revamped to even less benefit to the member. Steer clear, from my personal experience.

I don't use this much, but it's there when I need it. More of an insurance policy.

After the TV was delivered the techs came out to install it. They were early and did everything that I needed, although I had to order more cables to get installation completed. I will have them come back to finish. they mounted the TV and set up the streaming stations.

This is a great program and it covers everything for 2 yrs I would suggest it bc it is cheaper than carrying the insurance on your phone

I never go without protection on my tech products. Best Buy has the best protection for your tech around. It is affordable and totally worth it. The staff is very helpful, knowledgable and there to help you with any and all needs tech related.

Super useful if you go to best buy frequently for things as their warranties are amazing

So far so good. I love that delivery and haul always are free for members. My husband and I just ordered all new appliances for the kitchen and it knocked off about $500 dollars off our purchase. We also got special pricing on the refrigerator because of our membership.

I purchase my daughter a computer and I bought the membership and I could use it immediately with my other daughter’s computer that needed some upgrades and my daughter’ is very happy. I also bought a refrigerator and it is cover as well.

The Geek squad is amazing and very cooperative. They are efficient in their work and they ensure that you have the best quality as fast as they can provide it. Never had an issue with them. Very understanding and knows how to do their job.