Customer Ratings & Reviews

Love this service whats great about it is when I have a question are a concern about any of my equipment I am able to make a call a my situation is worked on right away.

Best Buy advertises you can cancel anytime. After two years, I decided I no longer needed this membership. I hit the cancel button in my BB user portal and was greeted with an error message stating I need to chat or call them to cancel due to system issues. I elected the chat option where the person on the other side was dishonest at times and tried every trick to wait me out so that I would not cancel. Finally, I had to state that I read the terms and conditions in the membership and can cancel anytime without reason. After ~30 minutes and my demanding to cancel immediately, the retention specialist finally gave us and agreed to cancel the membership. That took 30 seconds and could have happened at the beginning of the call. Best Buy, please consider updating how you manage subscriptions and advertise the ability for customers to cancel. This experience negatively impacted my brand perception and trust in Best Buy.

I been using this for in case scenario. But in over the service is great. I can call and ask on assistance and they will be able to help. They also help if you have any question about the item as much as they. I can’t complain. I have great experience.

I had a complex home theatre connection issue. It took the team 2 hours to solve it. They had to call experts on the phone, but they did get the problem solved within a single visit. I'm happy with the service and professionalism of the crew.

The Best Investment ever!!! Peace of Mind knowing there is available help and assistance when needed!!! Great Price annually too!!!

If you as a buyer are acquiring PC’s, Televisions et al you would be well served to check to see if “Total Tech” may save you $. I saved ~ $300-400 on install money + rcvd extended terms.

its a lot of money but if you are going to buy anything major they will deliver it and set it up for you for free if you have this plan. it also gives you discounts on some items, not many. it also helps with repairs and gives an extended warranty of 2 years.

As a computer idiot, joining the Best Buy "totaltech" was the best computer move I've ever made. It was recommended to me by the clerk/agent who sold me the laptop and I am grateful. I've used the service a few times and have more than gotten my money's worth!

I can live without this subcriptions. totally worth the money. The team is very helpful when ever I need it. the computer comes with a geek squad icon on the desk top and i can chat when ever i need it

This membership is one the best value you can get. and not to mention the peace of mind for all your devices. Just over delivered. Thank you best buy for giving me the peace of mind that I was looking for . Thank you .

This is a great value. The team was excellent and professional in their efforts. We are extremely happy for the success of our installation and they removed and discarded the old system.

This membership is true value. I had an old computer of mines that I could not remember the password for and they were able to get me in without blanking an eye it seems. I’ve been trying to remember the password for years

Great service. Very friendly and knowledgeable. They help me keep my business running smoothly.

When you know your going to buy a few items a year just buy this membership. Its flawless and no hassle. I recommend this protection above their competition that has to many fine prints.

A bit expensive but definitely worth every penny if you shop at Best Buy Enough. The ability to replace almost any tech at any time due to it breaking or a malfunction is great.. i'll for sure be getting it ahain

The membership is very convenient, especially if you purchase your appliances, etc. through BestBuy. Your purchase history is provided in an easily searchable list with a great big button, "SUPPORT options"

This has turned out to be a great value! Purchased a 2 samsung watches / S23 / Apple Phone / Headphones / and a laptop! All are covered for any issues at 1 low price! Thins includes apple care on the devices at no addl price!

With this membership - you save a lot both on old and new purchases. You don’t have to worry about getting protection for your current purchases because they automatically get covered.

If you are making a large purchase or anything that requires you to read instructions or watch a tutorial, it is a no brainer to add on this service! Purchase once for the year and everything you buy within that year is also covered. Has already paid for itself.

This membership is well worth spending the money on, which isn't that much compared to the cost of repairs or replacement. I've had to take my laptops in on multiple occasions and was grateful to hsve this membership. Saves a lot of money and aggravation