Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 11511 reviews
(11,511 customer reviews)to a friend
Rated 5 out of 5 stars
Geek squad support is great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad support is great. I like the help I can get for my purchases.
I would recommend this to a friendRated 5 out of 5 stars
Great Value.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple for me. Included in the Service package. Great Value.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .We are happy to hear you find Best Buy Totaltech a great value for you! You can view all the wonderful benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech
Rated 1 out of 5 stars
Best Buy Totaltech™ Yearly Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Totaltech™ Yearly Membership new downgraded renewal to TOTAL is no longer appealing.
No, I would not recommend this to a friendRated 5 out of 5 stars
Total tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is literally the best deal in all of tech. Worth every penny.
I would recommend this to a friendRated 5 out of 5 stars
Easy plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super smart buy, has already come in handy, super friendly support
I would recommend this to a friendRated 5 out of 5 stars
Like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is great!! If you have issues they can fix this.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend this service. Great value add. I used them all the time.
I would recommend this to a friendRated 5 out of 5 stars
Total tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total tech is extremely beneficial. Gives you a discount on certain items.
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the protection it feels great knowing im covered.
I would recommend this to a friendRated 5 out of 5 stars
Totaltech Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total tech is a great value with multiple benefits for the price.
I would recommend this to a friendRated 5 out of 5 stars
Coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. It is just a recurring membership for coverage.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .I’m happy to hear things are going well with your Best Buy Total Tech. Your membership is so much more than just a coverage plan and is a great value with several great benefits such as: free Geek Squad support 24/7/365 online, in home, and in store, special member pricing and sales, free shipping and standard installation and delivery along with an Extended 60-day return/exchange period. Check out all the great benefits at: Best Buy Totaltech™ – Best Buy If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289).
Rated 5 out of 5 stars
The membership will give you piece of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership is worth it 100%. Anything you buy is covered.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for letting us know that Best Buy Totaltech gives you peace of mind! You can view all the wonderful benefits of Best Buy Totaltech including up to 24 months of product protection while your membership remains active for new Best Buy purchases at www.bestbuy.com/Totaltech
Rated 5 out of 5 stars
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! They really helped us set up our computer for the first time.
I would recommend this to a friendRated 3 out of 5 stars
good but should allow edits while in cart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.gets good protection plans for products. got apple care + for free. dont like that it comes with protection plans for most purchases, so items are a gift and i dont want the protection plans
I would recommend this to a friendRated 1 out of 5 stars
Hope you don’t have to call and talk to someone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Signed up for total tech for the delivery and installation of a new dishwasher. Had multiple issues and had to call the 800# multiple times and received the absolute worst service. Multiple people were rude and unable/unwilling to help. Tried to escalate to a supervisor but according to moultiplw representatives, supervisors don’t have phones. What kind of call center doesn’t allow for escalated issues? I’m just stuck with whichever person answers? What kind of operational mode is that? Terrible.
No, I would not recommend this to a friendRated 2 out of 5 stars
Tech Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't use it because I can't here on the phone, as my hearing is shot and even if I could hear, I punched in a bad number or something so can't use the service and would like a refund, if possible, but suppose that won't happen. I'm sure it is fine if I could hear and had the right numbers punched in.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .I'm sorry to hear that you had a poor first impression of the Totaltech membership, Jerry. We have an alternative option to a phone call, you can chat with us anytime here: www.bestbuy.com/services/remotesupport - Please start a chat so we can help resolve any issues you are experiencing. If you do still wish to cancel, that is also an option through the chat. We look forward to hearing from you!
Rated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great membership! Gives me peace of mind with my new iPad !
I would recommend this to a friendRated 5 out of 5 stars
Totaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Real value. I hope I don't have to use it, but I like that I have it.
I would recommend this to a friendRated 5 out of 5 stars
Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great deal and big help all the way around
I would recommend this to a friendRated 5 out of 5 stars
love it use it all the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great value. worth the price. would totally recommend to anyone
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hi Chris, thank you so much for your review! We are happy to hear that you feel your Best Buy Totaltech membership is a great value and worth the price! We are glad you are able to use it all the time, and would recommend us to others! We are always available 24/7/365 at 1-888-237-8289 that's 1-888-BestBuy or online at www.bestbuy.com/Totaltech We look forward to assisting you!
