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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 485 Showing 9,681-9,700 of 11,509 reviews
  • Rated 5 out of 5 stars

    Love the membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership is a great value. Geek squad is very helpful

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you so much for your review and feedback MaxY. We like hearing that you love your Best Buy Totaltech membership, and glad it has great value for you. Thanks for sharing the Geek Squad has been very helpful. Let us be your guide through the easiest and most difficult tech questions. Get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. We’re always ready to help you in store, over the phone and 24/7 online. Contact us at 1-888-BEST-BUY that's 1-888-237-8289, online at www.bestbuy.com/Totaltech, and through the Best Buy app. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I got it. It paid for itself the first time I used it

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review, we appreciate it! It is nice to hear you are getting the value from your Best Buy Totaltech membership since it paid for itself the first time you used it! You can view all the great benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a big peace of mind for quite a time. Very useful for many reasons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    membership is a real value . use it on all my electronics

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      With free Geek Squad support 24/7/365 and 24 months of protection on new purchases while the plan is active, Totaltech will help keep your electronics at their peak. www.bestbuy.com/totaltech goes over everything your membership has to offer. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Totaltech membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value. We use it all the time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reps need to learn the system and not be so quick to say they can do something in the system. Also calling in is a waste of time they really don't try to help at all, so you have to waste your time to go into the store to request appointments only for them to say they can't do certain things.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional TV Wall Mount Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that performed the installation was very professional.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Our Geek Squad agents strive to provide the best possible services for you under your Totaltech membership. We appreciate your review to let us know that we are upholding those high standards. Totaltech provides free delivery and standard installation as well as giving you peace of mind with 24 months of protection on your new purchases with an active membership. You can visit www.bestbuy.com/totaltech to see even more benefits. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally awesome would recommend to getting this membership

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you so much for your review! It is nice to hear that your enjoying your Best Buy Totaltech membership! If you ever need assistance, we are available 24/7/365 by calling 1-888-237-8289 that's 1-888-BestBuy, online at www.bestbuy.com/Totaltech, and through the Best Buy app. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now listen to. Spend the money! It’s sooo worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, good prices, good attention, I recommend.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your recommendation, Eduardo! With the discounted services, exclusive member prices, and automatic protection plans with purchases, Totaltech offers plenty for everyone. www.bestbuy.com/totaltech is a great resource for all things Totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    BB TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you haven't paid for this, BUY IT NOW! Great deal!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t understand why someone has to pay to have the hard drive checked out when I paid for the membership got one year and yet it would cost me $500 to $2500 to get into the hard drive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Confusing membership.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confusing experience for free installation. I ordered a thermostat and wanted to let it installed by bestbuy because I read in Totaltech page that installation is free. But on the page I didn't see the option to choose free installation. then I called them. one customer service said the installation is free but I needed to pay $45 home visit fee. What is that? then I called another one she helped me to waive this time's fee but not the future. I cancel the membership because I don't want to put myself into such a bad situation. I want to receive a unified message with one voice. either on the page, or through service, free is free, without any exclusion or exceptions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not purchase this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the cost! This company is a joke. I purchased some items and they never refunded my money!

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hello, Nicole. Thank you for uploading your review. I'm sorry this experience has not been smooth as possible, and we would love the chance to get back on track. I would recommend reaching out and one of agents can take a look into your account and see what may be going on with those refunds. Please reach out to us at 1-888-Best-Buy or 1-888-237-8289. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Warranty program is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best membership ever. I’ve used it so many times and great warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I will always buy a membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Member prices and unlimited geek squad is a plus on any purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pmiller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help fast and curtiuse would buy again . Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow....excellent having membership plan! Covers so much!

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Totaltech does cover so much! With access to special member pricing and sales, access to our Totaltech Expert phone team 24/7/365, free fastest shipping and an extended 60 day return/exchange policy for most purchases, Totaltech gives you amazing value. Check out www.bestbuy.com/totaltech to see even more benefits. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got the service and I love it already. 24/7 customer service ftw

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service at a great price and piece of mind is priceless

    I would recommend this to a friend