Customer Ratings & Reviews

There's a high buy in. But you will be thankful the very first time a $1200 phone bricks itself from predatory updates at the end it's cycle so some tech company can get you to buy a new one.

The geek squad was able to help me over the phone with some complicated problems. I was having on my Windows 11 desktop.

[Employee of bestbuy] I loved my Total Tech plan. It really comes in handy when you need a pc repair and appliance installation is on point.

I drove an hour to purchase a computer. I asked them to set everything up for me. They told me they would it would take couple days. I asked if I hang around would they be able to complete that day. They said no. I drove all the way home, only to get a call 2 hours later to tell me that they had it completed. The floor help was very great and answered any questions I had. He helped me to find exactly what I needed for what I was going to use it for.

So glad we purchased this, they set up our tv and sound bar, took away the old tv, no hastles. Explained how to use the remote with the service we use.

I usually get Geek Squad Protection, but did not renew Totaltech membership. I thought it was to pricey.

This really comes in handy when things happen unexpectedly with my items. It’s also nice that I don’t have to pay installation fees when I buy things whether I want to install myself or not, I can be lazy and let someone else do it for free!

I will never be without this reliable protection! It has given me peace of mind knowing that the amazing "Geek Squad" has me covered for problems that might arise! The professional staff (at my store) is always courteous and totally awesome!

Havibg the unlimitied geek squad support is great for me not knowing a lot about computers. So there is some peace of mind with having that. Ive always heard great things about geek squad and so far they seem very professional and nice.

This is a great deal! The Geek Squad personnel are very helpful and nice. It assures they will be there when you need them. Just be sure that you keep your membership updated every year.

If you go to best buy at least 3 times ina year, pc gaming, bad at setting up electronics, or hope to buy new ones you are a fool if you dont get this. It will pay for it self 10 fold an makes your exspirence with best buy 100xs better.

This membership is a good value. I like the fact that you can ask about any product that you’ve bought from Best Buy for tech help. Also being able to add on product protection after the purchase.

Great service. My tv broke and they were backed up a bit but the person who came was super knowledgeable and no money came out of my pocket. When my company computer was running slow all I paid was for parts which was maybe $20.

I've had the Best Buy tech service for several years now and it was one of the best things that I have done. Having this service is a real relief. Just knowing that I have it is reassuring and comforting. Plus the service is great.

This is just what I needed….all of my products are protected and I can get help and services when I need it!

This is one of the best services that I’ve ever purchased and highly recommended to anyone that buys a lot of equipment from Best Buy

I can use at any time. I like at lot because it is available when I more need it.

We have had this for a few years. We inadvertently let it slip last year and got it back. You cannot beat the service and coverage for the price. We have always been taken care of by well-trained, courteous, helpful associates.

I was skeptical of this membership at first glance but I ended up being that glad I bought it. The multitude of benefits are great and you never know when it can come in handy if you’re a gamer like me. You will be glad you got it!

I usually get this because I don’t know much about electronics and I get good service from Best Buy. I just don’t like the long waits in line even though I have an appointment