Customer Ratings & Reviews

This membership is the real deal and often convenient and handy when you pass by.

Like I wrote on another review, I had visited geek squad in collage park since my computer had started acting really slow. They suggested. Tune up and a new memory card. I ended up going with a 1TB. After breaking down the cost of everything, my bill was looking a bit hefty. They recommended me purchasing a year membership which would cover all labor costs. I just needed to pay for the memory card. Saved money and got an amazing service. My computer was even finished in less time than wha they said it would take !

I am absolutely floored by the exceptional level of service I received! From the moment I engaged with this product, it was clear that the team behind it is dedicated to ensuring a remarkable customer experience. The attention to detail, prompt responses, and genuine willingness to go above and beyond exceeded my expectations. This is not just a product, but a testament to the commitment this company has towards its customers. I wholeheartedly recommend this to anyone seeking top-notch service and a truly outstanding product. Kudos to the team for setting a new standard in customer satisfaction! I am OBSESSED WITH THIA MEMBERSHIP YOU HAVE NO IDEA. I never sign up for stuff like this and they have WOWED ME every single time!!!!!!!

I've been with them for 2 years and not much problem aside from them always forgetting to clean the dust out my pc. Gotta give them a 4. They are very helpful but, as I've learned they no longer work on replacing hard drives? What the heck happen for them to not learn such a thing? They're called Geek Squad after all. Someone teach these people these things! People shouldn't need to go out of their way to a 3rd party to have these replaced.

I have not had to use total tech many times, but I believe it paid for itself when my son’s computer broke down 30 days or so after Christmas and 2 months after purchase. I would recommend that you ask questions on how they checked your computer if they need you to purchase a new piece in the computer bc when we asked why we would need to replace a $150 piece (some board) they said they could take a look at it on another more powerful machine and maybe reset it. I’m asking that question I saved $150. Why did they not try the reboot on the stronger computer and want to charge me for a piece that didn’t need repair is beyond me. So I just advise to ask questions but they can solve your problems.

I would really recommend this total tech Best Buy membership stuff like that you could never go wrong to have the protection and they always help you out if you have a question or something about your electronic

This year I found a nice gift for myself during a "BLACK FRIDAY" SALE!! Best Buy "TOTALTECH" is offered at a good price, and you cannot go wrong with this purchase because this service can cover almost all of your electronic devices in the house! Not just your [Best Buy purchase]. I added this to the package & gotmyself a GREAT HOLODAY STEAL! Lol, Oops, i meant GREAT DEAL! This membership covers your personal items for 365 days

Upon deciding to purchase new appliances, I shopped around. I not only did an online search, I also went store-tp store. Big name stores and some discount outlets as well. The one constant I have found is that each of them charge a substantially large fee for delivery. I was so unknowing about these outrageous charges and wondered why some delivery fees were almost as much as some of the products. I just found it ridiculous to even entertain paying so much for delivery. I really did not have any options though. The I remembered BB Totaltech. Problem solved. Pay one fee and everything is automatic with anything you purchase. Totaltech is a service with the customer in mind. No more running around when it is all right there for a very small price.

If going to buy a bunch of stuff, well worth the initial price if only for the installation benes.

I recently signed up for Best Buy's Total Tech service and it has been outstanding. The 24/7 support line is incredibly helpful, providing quick and knowledgeable assistance at any time. The unlimited Geek Squad support is fantastic, with professional and skilled technicians available for in-store and at-home services. The extended warranty coverage and exclusive member pricing offer great value and peace of mind. Overall, Total Tech has greatly exceeded my expectations, making managing and enjoying my technology easier than ever.

Having geek squad support is awesome and the main reason why I purchased the membership. Having free shipment and discounts are also great since i was looking to build a new computer as well!

This membership is amazing! It's the same price as the other warrantied. But with the total tech membership, you get Apple one included, and not only that but your covered if something happens to your device physically and internally. Example, if you weren't a member and something happened to your device such as water spill, sound, etc.. That's not covered. But because you're a member you're not only limited to physical coverage but internal coverage as well. Not only that, but you get discounts on your favorite products, and much more! I won't spoil the details, you'd have to become a member to see all the great benefits for yourself! It's a great deal!! Then you get over 30 days to return your device if you don't like it!

The membership was helpful and a piece of mind with my product purchases.

I purchased this computer with an HP one-year warranty and the BestBuy Total Tech plan. In month 9, the computer completely stopped. I took it to Best Buy to be repaired. Initially I made an appointment then was told that as it wasn't a battery issue and appeared to be an said it was an internal issue, and I would need to send it to HP. After arguing that I used my computer for work and had waited for an appointment only to be told it should be mailed into HP without anyone looking at it. Finally someone agreed to look at my computer and at least copy off my stuff to put in another computer. I found another computer and did that and mailed it off. I received 1 email from HP that it was received then silence. More than a month later, and spending an entire day trying to speak to HP (a Philippines call center) is telling me that they can't repair it. It is a motherboard issue; they only do "cheap" repairs. Initially, they offered me a $35 dollar coupon, then a $75 dollar coupon, and would send my broken computer back to me. This was not user damage. It has never been moved; it was sitting on my desk at home and stopped working. What kind of equipment is this? I'm still paying for this service, and should I continue paying for the computer, programming package, and both service warranties without a computer? I could have purchased a computer on Amazon for 1/3 of the price. Instead, I paid full retail plus insurance plus software with the assurance "I was covered" in case anything happened. It is also impossible to talk to someone who is not in a call center from another country. Who do I talk to? Best Buy should have some responsibility to repair a lemon computer - ENVY 2-in-1 13.3" Touch-Screen Laptop - Intel Evo Platform - Core i7 - 8GB Memory - 512GB SSD - Natural Silver Basically the Total Tech Plan and the HP warantee do not wish to cover internal board issues and nobody is taking the responsibility to repair it or replace it. An offer to return my computer broken with a 35 dollar coupon from HP is insulting.

For me, Best Buy's Total Tech Membership has been an absolute game-changer. The standout feature that has kept me hooked is the incredible savings it brings to the table. With access to exclusive discounts and deals as a member, I've consistently found myself saving a significant chunk of money on my tech purchases. The annual membership fee quickly pays for itself in the money I save. Moreover, the 24/7 Geek Squad support, which comes bundled with the membership, has been a lifesaver. Whenever I've encountered technical hiccups, these experts have been there to provide invaluable assistance and troubleshooting, ensuring my gadgets run smoothly.

Being a member of Best Buy offers numerous advantages and perks for tech enthusiasts and savvy shoppers alike. As a member, you gain access to exclusive deals, early access to sales and promotions, and personalized recommendations based on your preferences. Best Buy also offers free shipping on most orders, making it convenient to shop online from the comfort of your home. Additionally, members benefit from a generous return policy, extended warranty options, and the ability to earn rewards points on purchases. Whether you're a tech aficionado or simply looking for the latest gadgets and electronics, a Best Buy membership enhances your shopping experience with added convenience, savings, and personalized service.

This service has saved me too many times to remember. They are always so very nice. I am hard of hearing, but they slways soeak loudly and enunciate clearly for me.

Got this for my pc to reduce repair costs...bought a tv later after it is covered now too and saved money when buying the tv from this.

I love the membership perks. I the only reason i dont give it 5 stars is because it auto renewals.

This membership is a great value on a number of occasions we've had to call for help and it always seems to get solved most of the time over the phone. It's just a value, knowing who to call at a very reasonable price and it's a trusted company.