Customer Ratings & Reviews

Signing up for the total tech membership was quick and easy. The services I received with my membership covered more than twice the out of pocket charges of would have incurred had I not had the membership.

best warranty I have ever gotten, I bought it in 2022 along with my Mac and honestly has been the best investment I have made in a while, the best thing is that with every product you buy the warranty is added onto the new device for free

I feel super secure knowing that if anything happens BestBuy will help me out on top of that, anytime I've needed any sort of help they have always come through in the best ways they can.

I appreciate the assembly inclusion wihout extra fees. I appreciate the discount on select items. So far this membership has been very good.

I am very glad to have purchased Total Tech. All computers get viruses at one time or another and Geek Squad is very helpful with clearing them. Setting up a new computer and transferring data is also important and free with Total Tech.

Despite multiple attempts to utilize my Best Buy TotalTech subscription, every technical issue I reported remains unresolved. In several instances, the attempted repairs actually exacerbated the problem, forcing me to seek outside professionals to fix the damage. Given that the service consistently fails to deliver on its promises regardless of which technician is assigned, I find the membership to be a subpar investment of both time and money. I would not be renew my subscription.

I processed purchase thru chat, was easy and fast, great service

I didn’t think I would need this membership till my laptop screen got cracked :,( if I hadn’t gotten this membership I would’ve been so mad at myself. This really comes in handle you never know what’s gonna happen to your devices.

This was a great value. We paid the one price for the membership. So far we used it for a microwave delivery, install, and haul away. Then another time we used it for a 65 inch TV delivery and set up. Great service by the various techs.

This membership was a really great value. I needed it several times.

As a new homeowner, I really love this membership especially the free installation of anything I buy which has come in handy a lot for the items I have to replace that were left by the previous owners.

Good overall. A bit on the pricey side for it to not be used consistently.

I got this membership when I purchased my iPad, I decided to go with it cus the value does outweigh the cost yearly. The tech support was definitely useful in most situations I've had thus far. Great option for online support as well.

The technicians at Best Buy really take pride in their job and are very knowledgeable and know what they’re doing and they’re out to make you happy. I’m always satisfied.

This membership saved me literally hundreds of dollars in appliance installation and haul-away fees and the two year appliance warranty is an additional bonus. Very happy with the TotalTech thus far. Thanks, Best Buy!

I've used phone help twice now and it's been great. Help is no hassle and immediate and solved both problems (that had stopped me in my tracks). Looking to use them soon to upgrade one of my laptops to WIN11.

Excellent chat support for all my products Best Buy definitely does a good service for the customer

This membership is extremely valuable for me. I’m on the internet constantly; probably too much. If something goes haywire I have the confidence that the Geek Squad can help.

good to have Total tech membership, since it is very useful and covers a lot with your valuable stuff and bestbuy offers good deals

Overall great satisfaction just ended up not going with the membership after a day because some information was incorrect.