Customer Ratings & Reviews

Membership worth every penny. Saved me quite abit on labor having multiple items istallsd at different times

A bit pricy for what you get. Early member release for ps5 is a plus, bit stock runs out too quickly

Send people who don't know what they are doing and don't want to do the job they are doing.

If you're desperate for a video card or not tech saavy at all BBY's totaltech has you covered.

The people booking the appointments are nice, but I can’t understand what they are saying due to their heavy accents and rapid speech. The Best Buy at the Rim is 3 blocks away but isn’t doing tech support for at least 3 MONTHS! Now I have to go across town, over 5 miles! Very frustrated with the wait, log in process, through 2 verification codes and the code isn’t sent the first time.

I would not recommend overprice and do not let you know of upcoming charge

Items purchased a month ago still not delivered. Multiple calls, constant notifications that I needed to reschedule, delivery date at the time of purchase was a week out - literally FIVE minutes after spending over $4,000, seven days turned into SEVEN WEEKS. Finally got an earlier date, it I’ve been given three different time frames for delivery. I feel I’ve fallen through the cracks, and BB hasn’t done much on their end to help alleviate the problem, with the exception of one phone tech, Ann, who was incredibly helpful and showed true compassion and empathy. She worked really hard to help me get my appliances delivered faster. We have a family of 9 and are without a refrigerator - and we would have been without until late October had it not been for her helping me. Unfortunately, I can’t say anything positive about all of the other contacts I’ve spoken to.

My first experience with Totaltech has been a Totaldisaster. I ordered a treadmill and they scheduled the install prior to the delivery date. On hold for awhile with BestBuy, I finally get through and they tell me to call a third-party that installs for the GeekSquad. I was on hold for a long time with them. Then they tell me we can still deliver it as reschuled but the install will be one month later. I finally reschedule everything to 10/20 and the when I ask the BestBuy rep about the haul-away she said there wasn't one. I asked her to look closer at the screen and she did confirm it. Now the installers are telling me that the delivery for 10/20 has been canceled but the install is still on. Seriously?

Can’t suggest ever getting this. Waste of money and time on the phone trying to be able to use it.

Love this membership, however the raise in prices for certain services is a big disappointment. Still enjoy having it.

They wanted $125 just to fix my app on my cell phone. Rediculous. What value is this?

Purchase total tech and since the first day I purchased it I have had horrible service. First when they delivered my tv for installation they didn't bring any of the extra items that I needed for the installation to happen. so I had to go to the store in the rain and ask what happened because when i called i talked to 3 different people and the last one hung up on me. no sorry ma'am no nothing Now they want me to wait 2 extra weeks for installation.

I cancelled - do not need because setup was not required for the router. Since I did not use this service, I can't give 5 stars.

Not worth it. Just get insurance for the devices you are purchasing.

A waste. TotalTech would not install my OS Upgrade to Pro.

Membership is good except that they're not as knowledgeable in computers as much as youd expect

I actually canceled this service because I wasn’t getting value out of it. For some people I think it could be great, but it wasn’t for me.

came out 3x and could never duplicate or fix my issues on any of my tvs or computers & tablet

It used to pay for full installation now it only pays for half was very disappointing.

Not 100% sure if it's worth the price but we will see, won't throw in the towel quite yet, will give it some time.