Customer Ratings & Reviews

I canceled my subscription, but Besbuy still tried to renew it I don’t want to renew

I got this to help me get a ps5 and then they went and did without that so value isnt there for me! I do like the protection plan tho.

Can't get service scheduled ...or a phone call returned.

Best Buy's service is pathetic. Horrible. Don't waste your money on this plan.

Not the biggest fan of the pricing unless you plan to buy alot of merchandise from Best Buy

Not sure if the membership is worth the cost. Brought in an iPhone to replace battery, only give you 10% off service.

I was told over the phone when I signed up for service with this crew that they were prompt and that they would service my computer immediately. When I needed them, I had to arrange an appointment a couple weeks down the road, and was told when I showed up, that they would need the computer for several days. This was a brand new computer, and really did not need much done to it. I cancelled my contract with them, and took it to another tech, who saw me immediately and serviced it immediately. A few minutes later, I had my computer back in my office, and all was working fine. There is no excuse for bad service. The service that Best Buy offers is not the best you can get.

So far so good. This new program sounds great. So many benefits... discounts, free delivery, extended warranty and return dealines.

They don't do nothing, but give you the run around and looking to charge you extra for everything

3 weeks after receiving Sony OLED Bravia tv and having Geek Squad install, the tv turns itself off and won't turn back on. I thought I was safe because I paid extra for the Best Buy Totaltech membership but I had to make many attempts of contacting Best Buy before they would come out to replace it. After they finally replaced it with the exact same model, just over 2 months later, I now have a black line that runs vertical through the tv all the time. Now Best Buy Totaltech says they won't help and I had to contact Sony for warranty support. I've been waiting over 4 weeks now and the SECOND tv replacement from Sony still has not arrived. I've made over 40 calls to both Best Buy and Sony and have not received any help. Wasted over $3,300 and lots of time on the phone... extremely frustrated! Don't waste your money on this product or service!

Some of the people at Best Buy total tech seemed to genuinely care about my issue, but overall I felt like I was just being passed off to get me off the phone. I am still awaiting calls back from my "elevated concern" and according to the installer, a "replacement product." The elevated concern was communicated to me 3 weeks ago, the replacement call was suppose to occur 2 weeks ago.

Pls never sign up for a membership with Best Buy, 1. They will make you run around if you need to cancel the membership. I have ordered a membership and some products and realized I don’t need the membership and wanted to upgrade some product. But this was insane from Store executive, Store Manager, Call center, chat center and now again call center.. Still issue is not resolved, no one can cancel or help us and finally put you to a call center with 2 hour waiting window.

You get what you pay for with this group and they sure do not help very much. Will not renew.

Horrible service.. was told insurance covers nothing

I ordered this Geek Squad membership, thinking I could have SOMEONE come to my house and install security cams which I purchased from Best Buy. That, evidently, is not the case. I have installed one camera, but cannot get the second camera to work. I want to CANCEL this membership, because it is NOT going to do any good. plus no one will answer my calls!!!!

Elizabethtown, Kentucky best buy had the audacity to remove my hardware like I told them not to, wiped 20 years of my life and refused to work on my system. They said my brand new build was full of dust and I had GPU sag. Then told me that the mounted m.2 which was not screwed in/heat sink wasn’t removed by them…. Yeah, like I don’t have before and after pictures. They fried a 350 dollar m.2. If you’re in Etown Kentucky, go elsewhere. They don’t care about when they mess up. They blame it on the owner. Also, the “cable management” they did, was awful. Moved it from inside the case to the back which houses my ssd’s. 0/10, would not recommend

Not happy. Surprised by delivery method. Was not told of this policy when I ordered, I

Haven’t had to use it, but the customer service was great regarding this and the TV/mount purchases.

Bought a $199 TTMembership when I purchased my new Dell laptop a couple weeks ago, An older computer failed, and I made an online appointment for Total Tech with a set date and time. Arrived at the store prior to the appointment time and waited for 45 minutes before I decided to leave. There were about a dozen of us waiting in a small area for our tech appointment. Nobody was called to the counter. What was taking so long? I decided it wasn't worth it to be in a confined area at this junction in time, so I left. I took my computer to a local shop who is happy to get my business. And I cancelled my Total Tech membership.

Still trying to see if it’s worth it. So far the apple care itself is paying for itself. Not sure sure about it’s other perks.