Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
I love my membership and I use it all the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is real value. Prices are awesome and total tech members get access to geek squad 24 hours seven days a week
I would recommend this to a friendIt’s the only option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent value but really annoyed the tiers have been removed and replaced with this. It’s effectively a paywall
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and feedback, we really appreciate it! Best Buy Totaltech provides additional and enhanced benefits beyond what our Elite/Elite Plus memberships covered, including unlimited Geek Squad support and access to a 24/7 VIP service with dedicated phone and chat teams. Many of our customers receive the full value of the membership cost within 1–2 purchases. You can view all the wonderful benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech
misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.misleading sales pitch............................
No, I would not recommend this to a friendNot worth it. Plus its buggy when buying consoles.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really that worth it unless you're buying a TV or something. No where near the value of some services like amazon prime or walmart plus. I bought it hoping they would do console drops on total tech exclusive but they barely do that. Plus when you get past the 15 minute queues they just say errors and to try again.
No, I would not recommend this to a friendawesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this option is really good, it would be good if bby also takes into consideration other non bby products
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and suggestion Shank. Most Geek Squad services are included as part of your Best Buy Totaltech membership. This includes 24/7/365 tech support on all the technology in your home, no matter where you bought it. We invite you to check out all the benefits and services offered with Totaltech at www.bestbuy.com/Totaltech.
Worst Warranty/Service contract you can waste $ on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After being told my Best Buy purchase of a 1700.00USD monitor could be repaired at reduced cost if i was a TotalTech Member and bringing my monitor in to the local shop 2 times, they could not repair it and then applied my applecare plus to a tiny gift item (airpods) instead of the item i wanted it on (ipad pro 13"). complete farce, no help or support to what their employees state, Customer service is connected to india where the people where you speak with are cluelessly reading through an endless script and transfer you to another co worker instead of their superviser. 0/10 for sure on TotalTech. Don't waste your money
No, I would not recommend this to a friendtech's security blanket
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like most insurance policies, it wont affect you until something goes wrong. its your techs security blanket.
No, I would not recommend this to a friendDid not repair my device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad agents did not repair my device as it is still unfunctional
No, I would not recommend this to a friendHorrible service. Could not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The BestBuy Totaltech person came to my home to do a "survey" to determine how to mount my new TV and soundbar to an exterior wall. The person said they could do it with the wires hidden and an appointment for installation was made. When the installers arrived today they informed me they could not install the TV and soundbar because BestBuy does not sell the required parts. Now I have a TV and soundbar sitting in boxes instead of installed in my home. Horrible service!!!!
No, I would not recommend this to a friendVery Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this to anybody. I have had terrible experiences with the free installation of certain products, which I thought it would be great to get free installation on the products one buys. I had to reschedule 3 times when I had the ring door installed at the house; it was super upsetting wasting my time waiting for them and not showing up and calling total tech and not having an answer. And now I am on the third reschedule on my microwave range hood; the first time they did not even have me scheduled for installation and I waited for nothing and the second time they supposably went to an old address and now I have to wait another week. This is super frustrating and as I said I would not buy this again and I do not recommend this to anybody.
No, I would not recommend this to a friendWarranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was lied and I’m very disappointed and they didn’t honor their word!
No, I would not recommend this to a friendBilling dept sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When its time to renew dont expect an email they want you to lapse coverage
No, I would not recommend this to a friendNot worth for some people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got me any notifications for when their gpu is in stock. An employee made false promises that with this my chances of getting exclusive products will be higher but it never seems to any difference when I didn’t have this membership. The only reason why I bought this is that maybe Best Buy will hold some gpus for total tech members like me. You can buy it if you like to buy stuff at best cause it dose offer cheaper price for certain products.
No, I would not recommend this to a friendWorthless membership
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy doesn’t even trust their own employees in such a manner that they can’t even fix the simplest problem. Also they will treat you like complete trash. For example and I quote “yes yes I see the issue can I please put you on a quick hold while i work to resolve this…." Just to wait 10 minutes for someone else to answer and be like thank you for calling best buy may I have your noame and phone number. They did this to me 3 times in a row. Also my problem which is no fault of my own is still unresolved. I would not recommend this membership to anyone for any reason.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your feedback, we appreciate it! We are so sorry you were not able to speak to a Totaltech expert quickly to address the problem. We would like the opportunity to resolve the issue and make it right for you. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. We look forward to hearing from you soon!
Big joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled this product I had no use in this when I canceled the product.
No, I would not recommend this to a friendPoor Customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the total tech package and still did not get Best buy to install my dishwasher
No, I would not recommend this to a friendNot the Greatest Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting more expensive when renewed with less service suppression.
No, I would not recommend this to a friendWould not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same opinion as other reviews just don't waste your time or money
No, I would not recommend this to a friendTotal Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too soon to tell. I'm basically electronically challenged & definitely vision impaired due to diabetic retinaopathy!
I would recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible don’t buy it, if you tried to cancel they made it almost impossible. They even charge me for the month that I cancel it and return me the rest of the money by e-buy money that means you only can spend that money at Best Buy ( I pay the total amount on cash). It was a very frustrating experience, I call 2 different times and spend like more that 4 hours to finally get the cancelation.
No, I would not recommend this to a friend