Customer Ratings & Reviews

Excellent service!! My laptop's display was flickering and tech geek was super helpful to put my laptop in repairment pipeline.

I've had this for 3 years now, mostly for my 94 yr old Dad. I'm not always there to help, Best Buy has been. It's been worth the money.

I walked into this store to purchase a laptop since my old one was not working. I immediately was helped by a lady whose name I forget - she walked me through the differences between all the laptops I had questions about. She was very knowledgeable and quick to help! Thanks so much - I will definitely be back and will be recommending this store to friends and family!

The process has been smooth. I plan to utilize my account benefits more this year. Truly will save you money in the long run.

This membership is worth it. I have never had issues with Best Buy. 10/10 would recommend

Great membership to have to have continuous protection on your products.

I am a single woman and always having computer problems, not to mention I have a cat who loves to lock my screen....UGH....the tecks never make me feel stupid, nor talk down to me. They laugh, and then FIX IT....no charge. Amazing coverage for so little a price. Cannot recommend enough.

Great program if you purchase electronics from Best Buy. The extended warranty pays for the membership, and, you get discounted prices with it as well

I had a relatively decent experience with Geek Squad until recently when my Samsung Dryer I purchased from Best Buy 5 years ago stopped spinning. I called Best Buy for Geek Squad to set up appointment 15-Mar-2023, request was acknowledged and was told that an appointment would be set up so they’ll call back tomorrow. No one called to set up an appointment. I called back on 22-Mar-23 to see when someone could come out and was told that my initial request was delayed and they would again reach out to get it scheduled by tomorrow, 23-Mar-23. No one called the next day so I waited until 24-Mar-23 and explained we’ve been waiting for someone to schedule a visit but no one has called to do so. He elevated the request again and told me someone would call on 25-Mar-23. I got a call back and confirmation of appointment 26-Mar-23. The appointment was scheduled for 29-Mar-23 with a time frame between 7 am and 7 pm Barry showed up around 1:45 on 29-Mar-23 and took the dryer apart and was here for 1 ½ hours. He told me he believed it was the main mother board and put in a request to order the part and that he would be back next week to install the part when it arrives. He scheduled a follow up with the part to repair the dryer 6-Apr-23. 6-Apr-23 Tristan arrived, a different repair person that did not have the part and did not seem knowledgeable of what was already done by Barry. I informed him that someone already came out and diagnosed the problem and it was the main control board and Barry should have ordered the part and should be doing the repair. He was only at my house for 15 minutes or so before he left and said he would order the part and be back next week on Friday the 14th of April. I did not hear back from Tristan or Best Buy on scheduling of the service or get a confirmation of the appointment. I called Best Buy the 13th asking the status of the repair since I was told Tristan would be back on Friday. The Geek Squad phone person informed me that there was no service scheduled and that Tristan would contact me first thing on Friday with an update. I waited until 930 and called Tristan back and asked him when he would be coming. He informed me that he did not have the part and would need to reschedule. He rescheduled for 20-Apr-23. 20-Apr-23 arrived, and he again told me he did not have the part and that he would need to reschedule for another week with new ETA of 27-Apr-23. This has been very frustrating with the lack of communication, lack of prioritization and seeming to not care about the customer. I told the service tech twice that he could have communicated better if he wasn’t going to show up as planned as he’s now rescheduled twice the day of the appointment. I cannot believe that a $1,000 dryer would only last 5 years and when you try to get it fixed it is this much hassel. I'm beyond upset with this experience. I generally have nothing but nice things to say about Best Buy but this was a huge let down and disappointment. I have piles of unwashed clothes due to this lack of prioritization and communication. I may have to consider going to a competitor for future large purchases & coverage.

Great peace of mind, have always been there when we have needed them with no difficulties and always a great outcome.

This is great plan if you have kids getting ready to go to college aged kids and college bound high schoolers. The savings are really great for Smart home and the technically sound. The larger the family needs the larger the savings.

Absolutely love all the help and support that I receive from geek squad thank you so much for all you guys do. If and when I need anything from repair to assistant booking something up or connecting to something the geek squad is always there thanks again

It's definitely worth it. From building your computer to walking you through trouble shooting matters, they are there for you every step of the way.

Total tech membership has been a lifesaver for us. We moved from Texas to Chicago and we were able to coordinate TV mounting and smart home installations at a very reasonable price - free if purchased the items through BB. Plus anytime we have any issues with any appliance, it's great to know you have a reliable place to turn to. Well worth the annual fee.

It has been nice to have peace of mind that my items have been covered against the unforeseen dangers of life.

I bought this membership because my PC needed a repair. They repaired my PC fast and got it back to me. Im very happy with my purchase.

Getting this was actually a great purchase if ur into tech stuff it really pays for its self. Also comes with really good discounts. Even if ur not so tech savvy u should consider letting these experts fix that issue for u.

I can def see the value in this membership for sure

First experience is disappointing, to say the least. I ordered a fridge and washer/dryer combo 6 weeks in advance and scheduled delivery the day after closing on a new build. A few days before, I get notification that delivery window is 7a-7p. Great. The day before I get an update to deliver between 10a-2p. Even better. Those 4 hours go by and I’ve heard nothing. We call and they say 3-3:15p. Finally show up at 4p. As they’re unloading, they realize they have the wrong fridge. They install the washer/dryer and tell me there was a mix-up on the fridge. They say they can deliver it tomorrow and ask what time. I say first thing in the morning so they say around 9a since they start at 8a. Okay fine. I get a text at 8:45a saying they’ll be delayed and won’t arrive until 10a. At 10a, I get a phone call saying that my fridge was installed in someone else’s house so they had to uninstall it there. In addition to that, it has a dent in it. So because it’s damaged, they can either bring me the damaged fridge, order me another, then come back and swap, or I can wait on the other. Well since I have a wife, a toddler, and a baby in a brand new home, I need a fridge so they finally show up around 11a with my damaged fridge. May have my new undamaged fridge in 2 weeks, but I’m not holding my breath. Really unimpressed. Wondering if I wasted $200. The guys delivering and installing were nice and professional. Otherwise I don’t have much else positive to review. A pretty poor result for something planned 6 weeks ahead of time.

Everything went well! Tahiyat has the best customer service. She was AWESOME!