Customer Ratings & Reviews

I’m my opinion it will worth if you Olán to buy a lot of items like TVs, audio systems or big items that will be shipper to get this membership. Other way, is better to buy extended warranty in only 1 tv for example. If you plan to cancel, make it sure you consider every single minute from when you opened the membership, they will charge you even if it was active for 1hr after the trial time. Also, when calling, it took average 30 minutes to receive answer from someone in the phone.

dont buy this thy full on the shop. only good for one free stallation every year

It is unfortunate that I have to give this even one star. We were misled from the beginning of the purchase, first call, return to store to set up home visit which date and window were on my receipt but somehow not set up, after waiting 5 hours and no show to two subsequent misinformation calls. No satisfaction. Was told I was getting escalated service with an emergency appointment. Next call, no report of ANY calls, and told there are no emergency appointments. Spoke with a supervisor who could do nothing more than another 2 1/2 week appointment. Not able to give any other compensation. Unacceptable!

Purchased a OLED TV, Sonos speakers, and a Total Tech membership to deliver and install the TV and speakers. The first installation date was cancelled the day before the scheduled delivery and rescheduled. The second delivery date was cancelled in the 7th hour of the 8 hour installation window (12pm-8pm) that geek squad had given us. We waited for 7 hours for them to show and called Best Buy at 5:30pm to confirm they were still coming. We were told it was still on schedule for that day. At 7pm we were notified of a 3rd delivery date 3 weeks away. Needless to say that we are cancelling our purchase of equipment and definitely the Total Tech membership. It's a worthless service and extremely unprofessional.

As a Totaltech member and Elite Plus My Bestbuy member. Their customer service is absolutely the worst. Whenever I need assistance I am forced to contact customer service. I am always on hold for 45 min +, transferred several times to different departments, and all of the agents on the phone barely speak English. I hate shopping at Bestbuy, I hate their memberships they do not help treat their customers any better. As far as the install services I have experienced with Totaltech, they are not good. The techs rush everything, leaving trash behind, drywall dust was left on the floor, wires were hanging lose on the back of my T.V., I could not find where they left my instruction manuals, and they forgot to connect several cables.

Call me back about the complaint why doncha? How many complaints do I have to Make

I purchased 3 security cameras and Totaltech because I was told (via online reviews and the 1st tech on the phone) the install was included in the $200. Two phone calls and over 2 hours on the phone (with techs that had broken English and would not let me speak to another tech or a manager) I still had no install date so I had to go to the local store to set it up. There they said I had to pay $120 per camera (after Totaltech discount) for install. So - I need to spend $200 to save $90? I'll pass. After over 3 hours of my wasted time I returned the cameras and Totaltech. As a frequent buyer I was completely unsatisfied by this whole process. Maybe they should change the name to Totalwasteofmytime.

It's too expensive. Only option is annually. More options. Different prices for each maybe.

scheduling is poor. get confirmation for scheduling and later when i check they say nothing is scheduled. and customer service is of no help. it is useful only if you buy product in best buy. for other products bought outside they charge more than other places.

waste of money, do not buy!!! no customer service on chat function, just an ATS

This membership was sold to me by a BestBuy salesperson, when I originally wanted a warranty for my new laptop.

Nightmare delivery. I ordered a gas range and the installers were awful. They couldn't undo my previous gas line and one of the installers dropped the iron grate and broke it. I saw him do it and he pretended like it came broken. They then call up bestbuy to get the part replaced. The person at bestbuy told me they'd send another one but never gives me a confirmation. Now I'm on hold talking to them while I write this and they've transferred me 4 times. At this point I might just return the stove so they get me a brand new stove. Now onto the refrigerator. The team they sent was supposed to deliver my fridge but they said they needed a 4 man team and that I'd have to reschedule. They come again and for some reason only bring 2 people and then i had to reschedule again. So frustrated so I cancelled it over all. The worst service ever. I'll never order appliances from bestbuy ever again. Do yourselves a favor and only order things that can fit in your mail boxes.

Honestly, very disappointed at the "personal service" we were given by the "geek squad" when I picked up my new laptop --no one was available who knew anything about our specific model. The young lady was quite nice, but did not know much beyond how to turn it on; told us to watch the videos about what the machine offers. I still have many questions.

Bought this only because it allowed you to buy GPU's, then I tried to buy a GPU and it wouldn't allow me. Contacted BestBuy, first rep said she would help then just sent me to Totaltech and when the person connected on the chat after I asked my question they disconnected. Then I contacted them again through chat, after 3 hours on chat the products sold out and was told to wait for the next drop.

Overpriced and its only good for one year. Thats why I passed on it.

I tried with this but unfortunately this does not protect scooter

I been waiting my last 2 hours on my phone talking to many persons one transfers me to another,waiting to connect or til someone answer me .in these2 hours period I had to call them 3 times,the second time after more than 1 1/2 hours I talk to this guy and after 10 minutes talk he put me on hold fir 15 minutes and then hanged up.I waited for him to call me back specially in the beginning of our conversation he asked me for best phone number to call me if we get disconnected.guess what? After 5 minutes waiting no one called me back so I had to call for the third time and after waiting 15 minutes another agent answer me and every time I called I have to start from the beginning again after putting me on hold for 15 minutes he hanged up on me too.

Canceled due to performance of installer. Lack of confidence in plan

Seems good if you regularly buy but its expensive and would be better at half price

TV was mounted too low and had grey banding. They said they'd bring me a replacement. Next day they called and told me there was no stock left but they'd be willing to offer me a significantly cheaper TV than mine for the same price, what a deal!!! Told them no way I'd do that, and that I would contact LG and get it fixed on my own. I also signed up for a Bestbuy card when I bought this TV, and was told I'd receive 10% cash back and 0% financing. That agent was completely wrong about that. I then talked to 2 more Totaltech chat agents and was told wrong by them too that I would receive both. The third person I talked to when I still hadn't received the reward cash back said that it was either the 0% financing or the 10%. If I had known that from the beginning, I would have chosen the cash back!!!! Super poor experience all around with this. I'll never make another large purchase from these jokers. Friggin amateur hour over here!