Customer Ratings & Reviews

3 orders, 4 days, over $6,400 and I have absolutely nothing to show for it! Such high hopes and nothing but extreme disappointment and complete frustration Best Buy/Totaltech has been! I talked my husband out of purchasing appliances from elsewhere because of Totaltech benefits and now we're stuck in a terrible position! Customer support couldn't help me for 3 days and now I'm sitting here on the 4th day knowing I'll get the same response when I call again. SO DISAPPOINTED!

Apparently this isn't worth much. I bought this along with a $2500 tv to get the free delivery, in home set up, and haul away of an old tv. The delivery never occurred, it was cancelled and I wasn't notified until I called in to find out why the delivery never showed up. I don't know what's happened to Best Buy the last few years, but they aren't worth using any more. I cancelled the order and will buy the tv elsewhere.

I purchased my home sercurity cameras from BestBuy. And the Geek Square came out and set them up

I canceled mine due to poor installation of my new dishwasher.

Purchased this just before Thanksgiving yet the systems are still not showing me as a member- all items I’d like to purchase is ignoring that I am a member and asking me to purchase it again. Disappointing I’ve called and talked to 4 different people that have no idea how to help. I’d rate the service membership higher if I could use it for subsequent purchases as advertised for the year I paid for….so I’m concept this is a 4-5 star service but being I can’t use it- it’s a 1 right now….

The big issue: purchases made for members as gifts. My wife bought me an Apple device using her own account (or maybe even as a guest) this year. There isn't an easy way to get that under TT. I went onto chat and got FOUR DIFFERENT ANSWERS: (1) We can help (but it timed out while I looked up the order number of wife's laptop), (2) You will have to return and repurchase, (3) TT phone people can help (4) Phone call told me to make a geek squad appt. I expect this will end up with a return of a presumably perfectly good item followed by repurchase. It is JUST PLAIN STUPID for BBY not to have realized this would be an issue.

Spend hours on phone with only promess and no result

I feel it’s a complete waste of money in my opinion!

Membership service department is very poor and inadequate.

ok so BestBuy just changed the whole service, you get it free if you buy a new product but for all existing products I still have to pay above market price for service (even if you had bought it from BestBuy a couple of months ago) a tv mounting service is at 159 after total tech discount which is way above market price. The best thing is I confirmed about it with support before buying this membership and they confirmed the charges at 79... thank you BestBuy for nothing.

Geek squad is great BUT long wait time for in-house support is detrimental

Expensive, only used it to be able to purchase a next-gen console but they never drop them.

When I do get ahold of someone, they are great. But I generally had my calls dropped and a long wait time -- I think I called back 5 or 6 times to resolve an issue. Also, the membership is too pricy to not utilize -- be wary of auto-renew and only purchase it once you know you will be utilizing it.

I bought this membership to get a PS5 and then canceled my membership. It was too expensive.

I bought the Totaltech membership hoping to get some better service, but all the installations I've received so far have been bad. The worst service happened today when the 3rd party company's crew installed a dishwasher incorrectly which caused a big leak and a lot of water damage on our newly installed solid wood hardwood floor. The crew did not even apologize. I tried to call BestBuy's service number and the person who answered the call was quite rude when they found out I was trying to file a complaint instead of giving them a compliment. And they were really reluctant to log a case to get the damage resolved. All in all, Totaltech is a really bad and I recommend stay away from it.

Good if you need somethings installed since it’s installation is included

The install technicians that you outsource for dishwasher installation need to be more knowledgeable on older homes and what is still in compliance for a proper install. They should also be taught better communication skills and how to be polite. My experience is resulting in a return.

this is like my third year maybe just a second I'm not sure of getting this particular subscription I know the first year I was very delighted but as it progressed I believe there's been some lack of customer service that should be looked at. I paid for my membership and brought several computers in and it seemed like they kept trying to convince me that I needed to buy a new computers instead of trying to help me fix what I had which is why I bought the total text was to get your help of the technicians to fix what I had to be honest I really wasn't satisfied with the service I got from the text don't know if I'll ask again

To be honest I really don't understand what the benefits of this membership is.

I bought this thinking i would use it to add some audio and car alarm systems for my car. My biggest problem with this plan is that it wants you to keep everything under it, even items you as a customer don't want protection or would like to add them separately because if this plan expires/cancelled you're in for a bad time. Take me for example, I bought a pair of headphones and I wanted to add the protection separately, however for some circumstances I couldn't just do it. I'm now the owner of a pair of wet headphones with no warranty because it was tied up to this nonsense of a plan alongside many other items I bought. I'm basically stranded with no help whatsoever basically relying with the manufacturer's warranty insted of an easy swap. Think of this plan as a toxic codependency that will screw you up if you leave.